Re: EPG Error Submissions ignored by MS/Broadcasting Dataservices

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Chris this is a total cop-out and you know it. Sounds like you're quite
happy only having to do 6% of the work and ignoring 94% or errors because
there's 'not enough info', otherwise you'd make the web form foolproof, or
at least send an auto-e-mail telling people you need more info.

I find this disgusting, knowing how many errors I've sent, to realise even
though I gave all the info that would let you trace the fault, you may not
have even bothered with it and filed it in the trash because it wasn't the
specific info you desired.

How many users at home do you really expect to know what the hell a Headend
ID is?

It is simple, for example with a recent issue, here is all the info you
need:

ITV4 AND SKY HAVE LAUNCHED 2 NEW CHANNELS IN THE UK BUT THEY DON'T APPEAR ON
THE EPG FOR TELEWEST LONDON

If BDS really don't know what that means, then you all deserve for Media
Center to completely fail as a system, and at this rate it will.

WAKE UP FOR GOODNESS SAKE GUYS!!!!!!!!!!!!!!

I am e-mailing BDS direct with this error, as they have no problem speaking
English instead of headend flipping codes. They will fix the problem in a
timely fashion.

I suggest we all bypass Chris Hill and the online EPG report form, as it's
clearly totally pointless as they willingly ignore 94% of our good efforts.

Totally pathetic, sorry, you've really angered me now.
--
CJSnet

(Remove TEETH to reply by e-mail.)


""Chris Hill [MSFT]"" <a-chill@xxxxxxxxxxxxx> wrote in message
news:uCK2jz%233FHA.2904@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Nigel,
>
> The issues that come through the website are reviewed and compared to
> "known" issues, valid data and to see if there are enough details to
> reproduce the issue. Very few of them contain this information. For
> example here are the numbers from October 16th through October 22nd:
>
> New reports: 63
>
> Breakdown of bug numbers:
>
> New bugs generated from reports: 4
> Not an EPG issue: 3
> Won't fix/By Design: 1
> Duplicate reports: 1
> Tech support request: 4
> Not enough info, no cab/text file or no repro step reports: 50
>
> In other words slightly more than 6% of the bug reports we received
> actualy
> contain the information I need to get them fixed. That is why I have
> asked
> a number of times that you include the following information in each issue
> even though it should be generated by the bug report and then post it here
> as a thread titled EPG: (Country).
>
> Country:
> TV Signal type:
> Postal Code:
> Headend Name:
> Headend ID:
> Detailed Description of the issue:
>
> As for the new channels, that is something I'm working with the Program
> Managers to get resolved. Its an uphill battle to get it changed but it
> will happen mainly because of the feedback provided here in the newsgroup.
>
> Chris Hill
> Windows Media Data Quality
> EPG/DVD/CD/Games/MSN
>
> Please do not send e-mail directly to this alias. This address is for
> newsgroup purposes only.
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> --------------------
>> From: Nigel Barker <nigel@xxxxxx>
>> Newsgroups: microsoft.public.windows.mediacenter
>> Subject: Re: EPG Error Submissions ignored by MS/Broadcasting
>> Dataservices
>> Message-ID: <o0lcm1d9r9bi4sg870812m4ii348beibhi@xxxxxxx>
>> References: <ps6sk191gt6bkbkqrnpo5urhohku7u3dng@xxxxxxx>
> <#VvVea9zFHA.2212@xxxxxxxxxxxxxxxxxxxx>
> <78gsk15tngl98pn0as04mmmh3akvft66cc@xxxxxxx>
> <pp33Z3C0FHA.1144@xxxxxxxxxxxxxxxxxxxxx>
> <34iuk1tgk6ha8b4md71851i21l158ks9eh@xxxxxxx>
> <shJIRgA7AkUDFwRY@xxxxxxxxxxxxx> <ejrBolm0FHA.3856@xxxxxxxxxxxxxxxxxxxx>
> <D83C7ED7-578D-4269-BE95-823902FD0F21@xxxxxxxxxxxxx>
> <ed55m11igo62dqv4qp3l8o640j6p4l2qah@xxxxxxx>
> <90c5m1hvru8o49ai53as97gqet8a61liqk@xxxxxxx>
> <kbd6m19kcveksa6r0srliahnad5173vjcd@xxxxxxx>
>> X-Newsreader: Forte Agent 1.93/32.576 English (American)
>> MIME-Version: 1.0
>> Content-Type: text/plain; charset=us-ascii
>> Content-Transfer-Encoding: 7bit
>> Lines: 21
>> Date: Mon, 31 Oct 2005 19:02:44 GMT
>> NNTP-Posting-Host: 16.19.192.182
>> X-Complaints-To: abuse@xxxxxx
>> X-Trace: news.cpqcorp.net 1130785364 16.19.192.182 (Mon, 31 Oct 2005
> 11:02:44 PST)
>> NNTP-Posting-Date: Mon, 31 Oct 2005 11:02:44 PST
>> Organization: Hewlett-Packard Company
>> Path:
> TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.sul.t-online.de!t-onli
> ne.de!news.glorb.com!newsfeeds.ihug.co.nz!ihug.co.nz!news.compaq.com!news.cp
> qcorp.net!53ab2750!not-for-mail
>> Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.mediacenter:63935
>> X-Tomcat-NG: microsoft.public.windows.mediacenter
>>
>> On Sat, 29 Oct 2005 09:26:43 GMT, Nigel Barker <nigel@xxxxxx> wrote:
>>
>> >There are two more major launches of new TV channels in the UK next week
> (Sky3 &
>> >ITV4) on the Sky platform these are on channels 108 & 120 respectively.
>> >Digiguide already has listings for Sky3 but as yet there is no sign of
> these
>> >channels in the MCE EPG.
>> >
>> >Any bets on whether the More4 debacle will be repeated?
>>
>> I am not surprised to see that Sky3 is now broadcasting & there is no
> entry in
>> the MCE EPG. ITV4 starts tomorrow & again there is no entry in the EPG.
>> Digiguide has the data. It seems pretty likely that BDS would have the
> data so
>> why doesn't Microsoft have this data ready to download to our EPGs?
>>
>> I'll log a problem on the web site but I have no confidence that anybody
> pays
>> any attention to these issues. Chris Hill of Microsoft seems to have
> ducked for
>> cover & hasn't posted here for a while. I wonder why?
>>
>> --
>> Nigel Barker
>> Live from the sunny Cote d'Azur
>>
>


.

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