Re: TV Guide won't download, Code 23

so I check this and all those servers are starting and running....here in a
nutshell is an error generated each and everytime the guide fails to start.
Further more once this error happens the time update server needs to be
stopped and restarte, or the computer rebooted to make ti work again. the
error message is below:
Event Type: Warning
Event Source: W32Time
Event Category: None
Event ID: 7
Date: 10/30/2005
Time: 1:14:47 AM
User: N/A
Computer: MEDIACENTER
Description:
The time provider 'NtpClient' returned an error while updating its
configuration. The error will be ignored. The error was: Catastrophic failure
(0x8000FFFF)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


"Doug Knox MS-MVP" wrote:

> I just did a manual guide download with no issues. In Event Viewer (Start, Run, EVENTVWR.MSC) go to the System branch. You should see an entry for Service Control Manager that corresponds to the time you tried the guide download. It should read:
>
> The Background Intelligent Transfer Service service entered the running state.
>
> If the download is successful, you should see a new entry in Application that reads Media Center Guide. And its contents will be similar to:
>
> Event Info: Guide Successfully Downloaded
> Version: 2599443204
> Supplier id: 1
> Headend network type: HEADEND_NETWORK_TYPE_STB
> Headend id: MA62887X
> Headend name: Tewksbury, Comcast (Digital)
> Supplier Info: Powered by Zap2it
> Supplier: Zap2it
> Schema Version: 1.1
> Language: en
> Copyright: © 2004 Microsoft Corporation. All Rights Reserved.
> Terms of Service: http://go.microsoft.com/fwlink/?LinkId=8430
>
> Process: DefaultDomain
> Object Name: Microsoft.Ehome.Epg.Ehepgdat
>
> For more information, see Help and Support Center at
>
> If it fails, you should see an error entry corresponding with the time of the failure.
>
> Worst case scenario, delete the 2 SDF and 2 XML files from C:\Documents and Settings\All Users\Application Data\Microsoft\eHome\EPG. Then open Media Center and go to Settings, TV, Guide, Set up Guide Listings and set it all up again.
>
> --
> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
> Win 95/98/Me/XP Tweaks and Fixes
> http://www.dougknox.com
> --------------------------------
> Per user Group Policy Restrictions for XP Home and XP Pro
> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> --------------------------------
> Please reply only to the newsgroup so all may benefit.
> Unsolicited e-mail is not answered.
>
> "jesse" <jesse@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:C0883D9E-3272-43E6-83EE-9DCD6F74A889@xxxxxxxxxxxxxxxx
> > Clean install - check!
> >
> > this is a brand spacken new system. Just configured all the hardware last
> > night, today I installed all the drivers, then did the updateathon to the
> > system. The only piece that I do know that went in after the updateathon was
> > the hauppaug tuner card, wanted everything stable before I introduced this
> > piece. But as there are some here who were working fine prior to this, and
> > didn't update a thing today, I've got to believe its an issue with the
> > download and not machine specific....Hope to here an answer soon. BTW my
> > error message is dito to the ones above. Thanks.
> >
> > "Doug Knox MS-MVP" wrote:
> >
> >> Thanks to you and the others for posting the info on the log errors. I don't have an answer for you at this time, but..........
> >>
> >> In a recent discussion with a number of MVP's, it was determined that the majority of us were doing clean installs during the beta testing of Rollup 2 (this means a clean OS install, update to the newest MCE drivers for your hardware, apply all Windows Updates that are applicable, make sure that all MCE functions work, then install Rollup 2 and the update to Rollup 2). I've got 3 MCE PC's here, a Gateway, an FIC and a clone, and none of them are experiencing problems. The Gateway and the FIC are used solely as MCE machines with little extra software installed. The clone is used primarily for extenders, as an MCE machine, and as my primary desktop. Its got so much crap on it, it isn't funny.
> >>
> >> But the General consensus was that clean installs will yield the best results, at this time.
> >>
> >> --
> >> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart Display\Security
> >> Win 95/98/Me/XP Tweaks and Fixes
> >> http://www.dougknox.com
> >> --------------------------------
> >> Per user Group Policy Restrictions for XP Home and XP Pro
> >> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> >> --------------------------------
> >> Please reply only to the newsgroup so all may benefit.
> >> Unsolicited e-mail is not answered.
> >>
> >> "Bill Joy" <wcjoy@xxxxxxxxxxx> wrote in message news:7SU8f.22579$6e1.19809@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> >> > Today I experienced this same problem with MSC 2005. I installed Rollup2
> >> > several days ago, have never had a problem getting the guide before, and I
> >> > know it has successfully done a download more than once since installing the
> >> > rollup.
> >> >
> >> > Here is my error information from the log:
> >> > Event Info: Unexpected error during load: System.FormatException: Bad file
> >> > format. Cant find section
> >> >
> >> > at Microsoft.Ehome.Epg.Helper.XmlHelper.ReadToSection(XmlReader Reader,
> >> > String SectionName)
> >> >
> >> > at Microsoft.Ehome.Epg.Loader.Xml.GuideXmlLoader.Run(Object[] arrArgs)
> >> >
> >> > at Microsoft.Ehome.Epg.Loader.GuideLoadManager.LoadImp()
> >> >
> >> > Process: DefaultDomain
> >> >
> >> > Object Name: Media Center Guide
> >> >
> >> > Note that I did try renaming the directory "c:\documents and settings\All
> >> > Users\application data\microsoft\ehome\epg", rebooting, then retrying again
> >> > and had the same failure.
> >> >
> >> >
> >> >
> >> >
> >> > "Doug Knox MS-MVP" <dknox@xxxxxxxx> wrote in message
> >> > news:%23L1WEnO3FHA.636@xxxxxxxxxxxxxxxxxxxxxxx
> >> > Click Start, Run and enter EVENTVWR.MSC Open the Applications branch and
> >> > look for any errors related to the Media Center Scheduler. Double click any
> >> > error entries and post back with the contents.
> >> >
> >> > --
> >> > Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
> >> > Display\Security
> >> > Win 95/98/Me/XP Tweaks and Fixes
> >> > http://www.dougknox.com
> >> > --------------------------------
> >> > Per user Group Policy Restrictions for XP Home and XP Pro
> >> > http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> >> > --------------------------------
> >> > Please reply only to the newsgroup so all may benefit.
> >> > Unsolicited e-mail is not answered.
> >> >
> >> > "Scott" <Scott@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> > news:F2F3A640-6EC7-4969-9881-7467924A6EED@xxxxxxxxxxxxxxxx
> >> >> System time and time zone fine, no McAfee. MCE has been working fine with
> >> >> this system for a long time. No changes have been made, Guide just
> >> >> stopped
> >> >> downloading.
> >> >> --
> >> >> HP zd7000 MCE2005
> >> >>
> >> >>
> >> >> "Doug Knox MS-MVP" wrote:
> >> >>
> >> >>> Check your system time and time zone. Also, if you have McAfee's Privacy
> >> >>> Service installed, uninstall it.
> >> >>>
> >> >>> --
> >> >>> Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
> >> >>> Display\Security
> >> >>> Win 95/98/Me/XP Tweaks and Fixes
> >> >>> http://www.dougknox.com
> >> >>> --------------------------------
> >> >>> Per user Group Policy Restrictions for XP Home and XP Pro
> >> >>> http://www.dougknox.com/xp/utils/xp_securityconsole.htm
> >> >>> --------------------------------
> >> >>> Please reply only to the newsgroup so all may benefit.
> >> >>> Unsolicited e-mail is not answered.
> >> >>>
> >> >>> "Scott" <Scott@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >>> news:90000E16-775E-4323-AB00-C383CCB3E3E0@xxxxxxxxxxxxxxxx
> >> >>> > I've been using mce for a long time with no problems. Today I got a
> >> >>> > Guide
> >> >>> > download error popup message. I tried to download manually and got
> >> >>> > this
> >> >>> > message: "The Guide could not be downloaded for the following reason:
> >> >>> > Guide
> >> >>> > processing error (Code: 23)". So I tried the Guide setup wizard and
> >> >>> > got the
> >> >>> > same message and of course the Guide wizard cleared out all of my
> >> >>> > already
> >> >>> > downloaded Guide data. Anyone know what could be causing my Guide
> >> >>> > problem?
> >> >>> > Thanks,
> >> >>> > Scott
> >> >>> > --
> >> >>> > HP zd7000 MCE2005
> >> >>>
> >> >
> >> >
> >>
>
.

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