Re: consumer alert on nvidia dvd decoder purchase

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update:

finally got my CCID number emailed to me today. And got a phone call today,
finally.
I was given an apology and an explanation. I was informed that "they" are in
a transition right now and the CCID is being discontinued. That in about a
month they will be using the activation key number in lieu of a customer
care id.

David Bartosik - [MSFT MVP]
www.publishermvps.com
www.davidbartosik.com

"David Bartosik [MSFT MVP]" <dbartosik@xxxxxxxxxxxxxxxx> wrote in message
news:eRqNjB3oFHA.1412@xxxxxxxxxxxxxxxxxxxxxxx
> The nVidia DVD decoder product pages at nvidia.com state that the decoder
> purchase comes with 90 days of technical support.
>
> But to get that support you need to know your Customer Care ID. And that
> it is provided in the email you receive upon the purchase. They even
> include a sample image of the email as an example of where to find the
> Customer Care ID.
>
> At the moment that is a lie. There is no Customer Care ID. Which means no
> technical support.
>
> I have called the nvidia store customer service telephone number 6 times -
> once in the am, once in the pm, across 3 days now - attempting to resolve
> this. The previous 5 attempts have been useless wastes of up to 30
> minutes, but my latest attempt I'm holding some optimism for. I'll know in
> 2 hours, the time-frame I'm supposedly getting a call back. Because in my
> latest attempt I managed to reach a person that, 1) was capable of
> grasping my problem, and, 2) informed me that "they just got this nVidia
> account this month" and that nVidia "didn't tell then much".
>
> Of the 3 emails I received when I purchased the DVD Decoder, none of them
> look anything like the sample email displayed on their support page.
> Worse, none of the 3 emails provide a "Customer Care ID".
>
> Grasp the paradox?
>
> David Bartosik - [MSFT MVP]
> www.publishermvps.com
> www.davidbartosik.com
>
>
>
>
>


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Relevant Pages

  • Re: consumer alert on nvidia dvd decoder purchase
    ... > The nVidia DVD decoder product pages at nvidia.com state that the decoder ... > purchase comes with 90 days of technical support. ... > is provided in the email you receive upon the purchase. ... > sample image of the email as an example of where to find the Customer Care ...
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  • consumer alert on nvidia dvd decoder purchase
    ... purchase comes with 90 days of technical support. ... But to get that support you need to know your Customer Care ID. ... is provided in the email you receive upon the purchase. ... I have called the nvidia store customer service telephone number 6 times - ...
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