Re: Linksys Extender Problems

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Hi Todd,
I tried it and I can't even access the sample music - I get the same exact
scenario. Anything else I might try? Thanks for your help.

"Todd Bowra [MSFT]" wrote:

> There could be a malicious picture in the My Pictures folder that's causes
> the thumbnailer grief (and something similar in My Music/the cover art).
> Try this:
> - Remove and re-add your MCX to clear out your music/pictures libraries
> .. - Launch the MCX Manager (Start --> All Programs --> Accessories -->
> Media Center --> Media Center Extender Manager)
> .. - Select your Extender, click Properties, select Remove.
> .. - Select File --> Add a new Extender... and type in the 8-digit code
> displayed on the TV your MCX is connected to
> - The first time you go to My Pictures on the MCX, say no to "do you want to
> add pictures?"; look at the Windows-provided sample pictures; does this
> work?
> - If yes, add one directory of your pictures; does this work?
> - If yes, you've identified the problem as being specific to another group
> of your pictures; unfortunately, I can't think of a more efficient way than
> a binary search to narrow down the problematic picture(s)
>
> One more thing - it might be a good idea to run a virus scan with up to date
> definitions.
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
> "pcameron" <pcameron@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:AE64C9E4-2DBD-438A-8E9C-B772AE959351@xxxxxxxxxxxxxxxx
> > Thanks for your reply! After I choose My Pictures or My Music (for the
> > first time after restoring) it asks whether I want to add folders. When I
> > select "Yes" it browses the folders OK and adds the ones I select. When
> it's
> > finished adding folders they appear as available selections. After that,
> as
> > soon as I attempt to select one of them, "My Music" for example, it begins
> to
> > display the folders I have on my computer where music is stored. No album
> > art comes up, and it only displays the first six or seven folders
> > alphabetically "AC/DC" :) etc, then pauses and crashes with the error code
> I
> > mentioned. For what it's worth, after having this trouble with the
> Linksys
> > extender and getting no help from tech support, I returned it and
> purchased
> > an Xbox extender and I'm having the exact same problem on that extender.
> > Here is a cut-and-paste of the event log error number 10:
> >
> > The shell process exited unexpectedly.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> > According to article ID #896677 on support.microsoft.com the cause is as
> > follows:
> >
> > "This behavior occurs if programs that are running on the Windows XP Media
> > Center Edition 2005-based computer are incompatible with the Media Center
> > Extender device. For example, this behavior occurs if the program displays
> a
> > program window that is not the Windows XP Media Center Edition 2005 shell.
> If
> > the program window is unrecognized, the connection between the Media
> Center
> > Extender device and the Windows XP Media Center Edition 2005-based
> computer
> > is disconnected.
> >
> > The following programs may display unrecognized windows and cause the
> Media
> > Center Extender connection to be disconnected:
> > . Programs that implement Windows services that interact with the desktop
> > and the display user interface.
> > . Programs that are hosted in Windows services that display a user
> interface.
> > . Windows XP Media Center Edition extensibility programs that are
> > stand-alone executable (.exe) programs.
> > . Windows XP Media Center Edition HTML extensibility programs that open
> > browser windows.
> > . ActiveX controls that are hosted in Windows XP Media Center Edition 2005
> > HTML programs and open windows.
> > . Background executable programs that are started by Windows XP Media
> Center
> > Edition 2005 HTML programs that were written by using Microsoft Visual
> Basic
> > 6 or earlier."
> >
> > I don't have anything running that meets any of these criteria (that I
> know
> > of) that I can identify as the cause of this error, and since I'm getting
> > error ID "10" instead of error ID "8" I'm not even sure I'm on the right
> > track.
> >
> > Again, any thoughts woudl be much appreciated before I return the
> equipment
> > and call it a day.
> >
> > Thanks!!
> >
> >
> >
> > "Todd Bowra [MSFT]" wrote:
> >
> > > Is the connection lost when you click on the My Pictures/Music button,
> or
> > > when the My Pictures/Music experience comes up?
> > >
> > > Also, what's the exact text you see in the event log?
> > >
> > > --
> > > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> > >
> > >
> > > "pcameron" <pcameron@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > news:C7CB3DDD-D656-4DB4-B1F6-2B83EB891465@xxxxxxxxxxxxxxxx
> > > > I purchased a media center extender and it works for My TV and My
> Videos,
> > > but
> > > > as soon as I select My Pictures or My Music the connection is lost
> error
> > > code
> > > > = 00020002. This happens whether it is hooked up wirelessly or wired.
> No
> > > > firewall, no anti-spy or other software on my desktop seems to be
> causing
> > > the
> > > > problem. I have all the most recent updates both for the PC and the
> > > > extender. I spent hours on the phone with tech support at Linksys,
> > > Gateway &
> > > > Microsoft with no solution. On support.microsoft.com there is an
> article
> > > > that describes my problem (almost) exactly. Article #896677 "Media
> Center
> > > > Extender session is disconnected unexpectedly on a Windows XP Media
> Center
> > > > Edition 2005-based computer" but the workaround offered applies to
> error
> > > code
> > > > 8 only. My error code is 10 and the description in the event viewer
> does
> > > not
> > > > provide any details as to which program caused the error. I really
> want
> > > this
> > > > product to work since I used to work at MS in the eHome group back
> when
> > > MCE
> > > > was still on the drawing board. Can anyone offer any ideas?
> > >
> > >
> > >
>
>
>
.

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