Re: problem after downloading upgrade from microsoft - help!!

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Is there any error message when you reboot the computer? What is the exact behavior of the laptop during the boot process?

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"amandajay" <amandajay@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:D7FAD99D-132F-4EBC-8ED7-0400EE56B25D@xxxxxxxxxxxxxxxx
> Hello all , first time user of this forum. Wonder if anybody at all can help
> with the following/ or if anyone else has experienced this please respond.
>
> Have windows XP installed on my laptop, only had it 14 months. Went on
> upgrades section of microsoft website on saturday 6th Aug at approx 16.00
> hrs. The site had been updated since the last time I had used this facility
> and stated that it had to scan the computer to verify the microsoft software
> before it let us add the jpgrade/search for available upgrades. after this,
> it came up one available upgrade to do with outlook express. I duly made this
> upgrade with no problems but since this, have been unablt to reboot the
> computer.
>
> I have tried everything I can think of to rectify this problem and am now
> stuck- what next? short of completley wiping the harddisk and starting from
> scratch (which I am loathed to do) I don't think I can fix this - please
> help! I have detailed below what I have already done in case this helps
> anyone......thank-u in advance!
>
> I have managed to start up the laptop in safe mode and run through all the
> steps inthe help and support section from the start up menu, basically
> nothing it suggested helped. I alse tried to use the last known good
> configuration, and went back the last 2 dates to beginning july, (before
> upgrade made) this also made no difference. and I have unplugged all external
> hardware in case this was to do with the problem (eg.modem & printer) hence I
> am emailing from work. Sorry such a long message but wanted to put everything
> which may help some computer genius out there!
.

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