RE: Trouble connecting to HP X5400 Extender

Based upon some other threads I re-installed the HP Media Center Extender
software from CD and was able to connect to the Extender. Problem re-appeared
when I turned on the "other" vendors Firewall and Internet Security software.

Amazing - Turns out that McAfee Internet Security is incompatible with Media
Center 2005. Avoid it!!!

It was a firewalling issue after all, but I was unable to detect the problem
without reinstalling the Extender software from scratch as McAfee did not log
an rejects or drops from the Media Extender.

See the chat from McAfee support below...

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Please wait while we find a technician to assist you...
You are currently at position number 1 in the queue.
You have been connected to Val Stephenson.
Val Stephenson: Philip, thank you for contacting McAfee Online Support
Center. How can I assist you with your McAfee software today?
Philip: Hi - I am running Windows Media Center 2005 with an HP x5400 Media
Extender
Philip: Mcafee Firewall and Internet Security completely kill it and cause
the extender to crash
Philip: Amazingly the McAfee error pop up appears on screen on the
Extender!!!
Val Stephenson: What is the exact error message that you are receiving?
Philip: Disabling both McAfee Firewall and internet Security fix the problem
Philip: Unauthorized window was detect while running the Media Center
Experience, 'McAfee Internet Security Alert', with file name 'C:\Program
Files\McAfee\McAfee Internet Security\GuardDog.exe'.
Philip: From eventvwr
Val Stephenson: Philip, I would be happy to help you with the Internet
Security issue using the Windows XP Media Center Edition.
Philip: Media Center with HP X5400 Media Extender
Philip: Problem is with the Extender not the PC
Philip: PC works just fine
Val Stephenson: I am sorry I would like to bring to your knid notice that
Internet Security is not compatible with the Windows XP Media Center Edition.
Philip: Ouch....
Philip: So what are my options
Val Stephenson: You are suggested to talk with the Customer Service for
cancelling the subscription.
Val Stephenson: I would suggest you to please contact our Customer Support.
I can assure that once connected they will be more than happy to assist you.
Philip: Will do - thanks for the answers...

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"Philip/NYC" wrote:

> I have an HP m1050y PC running MCE 2005 and an HP X5400 extender. It worked
> perfectly for the first 3 months and now I can't get the extender to connect
> to the media center PC. I don't think it is a firewalling issue as I have
> tried disabling all firewalling products and I still get the same issue.
> However, the problem started when I remove the standard Symantec 60 day trial
> software and installed another vendors product. Removing the other vendors
> product and going back to Symantec did not fix the problem.
>
> If I hard boot the extender I constantly get "contacting the media center
> pc" and then a few seconds later "connecting to the media center pc".
> Extender hangs here for a couple of minutes and then produces the following
> long message:
>
> The connection between the Media Center Extender and the Media Center PC was
> lost due to one of the following reasons (error code: 00000002)
>
> - the PC has been shutdown, is in standby or is hibernating. Turn the PC
> back on or bring it out of standby or hibernation.
>
> - the PC is in heavy use of is busy processing information. Try connecting
> again when PC is not busy.
>
> The extender then loops back to the "connecting to the media center pc"
> message. Of course the PC is on and not doing a thing...
>
> I can remove and re-associate the media extender using the Media Center
> Extender Manager. Running the bandwidth tests show that there is plenty of
> bandwidth as I am using a hard wired connection.
>
> Checking the eventvwr I see that the extender is associating every 100
> seconds or so.
>
> However, when I do a qwinsta I can't see extender connected.
>
> The only error message I get in the eventvwr on boot up is a UDP networking
> failure.
>
> I would really appreciate any suggestions. Thanks.
>
.

Relevant Pages

  • Re: Trouble connecting to HP X5400 Extender
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