RE: HEWLETT PACKARD

I know exactly what you feel. I had to have a new hard drive sent for my
ZD7015 laptop because the one that was in the laptop when I bought it died on
me (causing all data to be lost). I was even told by an HP rep that they
weren't using quality hard drives, which is really reassuring... Then, a few
months after, my PVR died on me. I spent countless hours with their support
line (or lack of support line), which did not resolve the problem. They sent
me a new pvr which didn't solve the problem. Mind you, they did not send any
cables with the new pvr. And get this, after literally three months of phone
tag, I was told that it was the power cable of my pvr which might be the
issue. They did not yet send me a power cable, since it is back order.
However, I proceeded to order one in Canada for 30$ and problem solved. I am
satisfied with the laptop but will never buy from HP ever again.

To address your problem, does it say that it cannot find a tuner card or do
you get the following message: "“Files needed to display video are missing or
corrupt. Please restart Media Center and\or the computer”." That was the
message I got. If the problem is that it cannot find your tuner card, your
best bet would be to proceed with the reinstallation of the card and update
the drivers. Let me know if I can provide additional assistance.

François


"octaputer" wrote:

> I just want to blow off steam. I purchased an HP Pavilion zd7000 series
> notebook, desperately hoping I could get the right price which would include
> the media center edition. (I love microsoft).... Because of major problems
> with the laptop, I had to return, not just one, but two, back to the store
> where I purchased them. Finally I have one that works, however it has never
> been able to play the tv of the media center. It states that no turner or
> turner card present. Now, I give up. I've talked with HP and they were
> going to send me another pvr but also stated that they wanted my credit card
> number. Just in case I didn't send the defective part back. I was speaking
> with an unknowledgeable tech in India and had NEVER been asked for my credit
> card. I refused. Guess what, they don't care. Surprise.
> --
> /me
.

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