Re: recorded tv making a DVD
From: BALALLY (BALALLY_at_discussions.microsoft.com)
Date: 02/21/05
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Date: Mon, 21 Feb 2005 12:49:05 -0800
I have the same problem with my HP z545 Media Center. I am going to try the
Sonic Fix. I wonder if it is a OEM load problem.
"Harry Gerapetritis" wrote:
> Butch,
>
> Here is a fix that worked for may Gateway 7200 users. It is just terrible
> that this problem plagues all 7200 media center customers and Gateway has no
> clue how to fix it yet.
> ----------------------------
> Gateway 7200 MC users,
>
> Gateway is apparently shipping many (if not all) of their 7200 media center
> computers with a defective installation of the OEM Media Center. The
> problem is associated with the SonicMCEBurnEngine application. You can
> verify that this is the problem you are having by following these steps:
>
> 1) Try to burn a DVD within media center (you'll get the error message about
> not having a DVD burner installed.)
> 2) Go to Start/Control Panel/Admininstrative Tools/Event
> Viewer/Applications.
> 3) Right click on the error and select "Properties". Do you see the
> SonicMCEBurnEngine error about not finding a device?
>
> Microsoft will not help you with this problem, because it is not their
> problem. Gateway is your OEM (Original Equipment Manufacturer), and they
> get deeply discounted desktop licenses because they install the operating
> system and provide all of the support for the OEM version. The problem?
> When you call Gateway Tech Support their answer is "What's a Media Center?"
>
> A solution (we think) to this problem was identified on this board by
> another user about a month ago (Thanks, Tombo). The applications that
> Gateway uses with the Media Center were created by Sonic. Sonic offers a
> free trial on their MyDVD software. If you download and install the trial
> program from Sonic, it apparently replaces the improperly installed burn
> engine from Gateway.
>
> Here is the text of the message from tombo:
>
> ----------------------
> if you download mydvd from this link and install the trial software it will
> all work fine it fixed my computer let me know if it works of you
> my email is tallytombo@mchsi.com
>
> http://support.sonic.com/trial/MyDVDTrial.asp?type=desktop&product=cineplayer
> ---------------------------
>
> I have installed this on my computer, and it does apparently work. Some
> users installed it, and then uninstalled it and the fix remained. I
> installed it, and then left it on my computer without using it, and it seems
> to still work too. A couple of possible concerns:
>
> 1) When I installed it and rebooted my computer the first time, windows
> generated an error report. I ignored this and rebooted again, and
> everything worked perfectly.
>
> 2) I have noticed that occasionally when I am playing a DVD through media
> center, the video will hang up. I will then have to rewind a few frames and
> then hit play again, and everything is o.k. I don't know if this is related
> to this fix, or if it would have been doing it all along anyway.
>
> Before finding out about this fix, I had made arrangements with Gateway to
> send my computer back and get a new one. That turned into a real fiasco,
> with improperly addressed shipping labels and concerns over whether the new
> computer would work any better. Plus, there were security issues over
> personal finance files I had already placed on the new computer. In the
> end, I negotiated a solution in which Gateway provided me with a free copy
> of Nero Ultra 6 in order to do all of my DVD burning of media center
> recorded files.
>
> I'm curious, when did you folks buy your new Gateway computer? I received
> mine around December 21. Gateway received multiple, specific reports of
> this serious problem (from myself, and several other users on this board)
> from late December through the first half of January. It is quite sad that
> they are no closer to fixing the problem as of this date.
>
> Hope this helps,
> Harry
>
> "butch" <butch@discussions.microsoft.com> wrote in message
> news:1C345F73-738F-4C25-AF3A-8B55A91EAB02@microsoft.com...
> > when i try to create a DVD from shows i recorded i get an error message
> > (cd/dvd recorder required ensure that you have a cd or dvd recorder
> > installed
> > and then select create cd/dvd.) i have both installed on my computer.
> > GATEWAY
> > has no clue whats causing this and gave me the run around. does anyone
> > know
> > how to handle this?
> > --
> > thanks for your time
>
>
>
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