Re: MCE 2005 DCD Burning

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From: sk (sk_at_discussions.microsoft.com)
Date: 02/01/05 

Date: Mon, 31 Jan 2005 20:57:01 -0800

I tried to install the free trial of MyDVD software. I could download it but
when you run the setup utility it generates an error - "string accessed out
of bound". So I am back to square one. This is frustrating! I've called
gateway as well with no luck. Any other suggestions? Thanks.

"Harry Gerapetritis" wrote:

> Gateway 7200 MC users,
>
> Gateway is apparently shipping many (if not all) of their 7200 media center
> computers with a defective installation of the OEM Media Center. The
> problem is associated with the SonicMCEBurnEngine application. You can
> verify that this is the problem you are having by following these steps:
>
> 1) Try to burn a DVD within media center (you'll get the error message about
> not having a DVD burner installed.)
> 2) Go to Start/Control Panel/Admininstrative Tools/Event
> Viewer/Applications.
> 3) Right click on the error and select "Properties". Do you see the
> SonicMCEBurnEngine error about not finding a device?
>
> Microsoft will not help you with this problem, because it is not their
> problem. Gateway is your OEM (Original Equipment Manufacturer), and they
> get deeply discounted desktop licenses because they install the operating
> system and provide all of the support for the OEM version. The problem?
> When you call Gateway Tech Support their answer is "What's a Media Center?"
>
> A solution (we think) to this problem was identified on this board by
> another user about a month ago (Thanks, Tombo). The applications that
> Gateway uses with the Media Center were created by Sonic. Sonic offers a
> free trial on their MyDVD software. If you download and install the trial
> program from Sonic, it apparently replaces the improperly installed burn
> engine from Gateway.
>
> Here is the text of the message from tombo:
>
> ----------------------
> if you download mydvd from this link and install the trial software it will
> all work fine it fixed my computer let me know if it works of you
> my email is tallytombo@mchsi.com
>
> http://support.sonic.com/trial/MyDVDTrial.asp?type=desktop&product=cineplayer
> ---------------------------
>
> I have installed this on my computer, and it does apparently work. Some
> users installed it, and then uninstalled it and the fix remained. I
> installed it, and then left it on my computer without using it, and it seems
> to still work too. A couple of possible concerns:
>
> 1) When I installed it and rebooted my computer the first time, windows
> generated an error report. I ignored this and rebooted again, and
> everything worked perfectly.
>
> 2) I have noticed that occasionally when I am playing a DVD through media
> center, the video will hang up. I will then have to rewind a few frames and
> then hit play again, and everything is o.k. I don't know if this is related
> to this fix, or if it would have been doing it all along anyway.
>
> Before finding out about this fix, I had made arrangements with Gateway to
> send my computer back and get a new one. That turned into a real fiasco,
> with improperly addressed shipping labels and concerns over whether the new
> computer would work any better. Plus, there were security issues over
> personal finance files I had already placed on the new computer. In the
> end, I negotiated a solution in which Gateway provided me with a free copy
> of Nero Ultra 6 in order to do all of my DVD burning of media center
> recorded files.
>
> I'm curious, when did you folks buy your new Gateway computer? I received
> mine around December 21. Gateway received multiple, specific reports of
> this serious problem (from myself, and several other users on this board)
> from late December through the first half of January. It is quite sad that
> they are no closer to fixing the problem as of this date.
>
> Hope this helps,
> Harry
>
> "sk" <sk@discussions.microsoft.com> wrote in message
> news:3F6171F4-FFFA-4C4A-BFDF-C288622EBD51@microsoft.com...
> >I have a new gateway 7200 MC PC. Whenever I try to burn a CD or DVD by
> >using
> > the Create CD/DVD feature I get a message that the CD/DVD burner is not
> > present - which it is! Tried re-installing drivers. Any ideas?
> > --
> > sk
>
>
>

Relevant Pages

  • Re: MCE 2005 DCD Burning
    ... I will never buy nor recommend Gateway ... > computers with a defective installation of the OEM Media Center. ... If you download and install the trial ...
    (microsoft.public.windows.mediacenter)
  • Re: recorded tv making a DVD
    ... I have the same problem with my HP z545 Media Center. ... Sonic Fix. ... > Here is a fix that worked for may Gateway 7200 users. ... If you download and install the trial ...
    (microsoft.public.windows.mediacenter)
  • Re: MCE 2005 DCD Burning
    ... Gateway is apparently shipping many of their 7200 media center ... Try to burn a DVD within media center (you'll get the error message about ... If you download and install the trial ...
    (microsoft.public.windows.mediacenter)
  • RE: MCE can not find DVD burner
    ... I'm in agreement with you about the support. ... With help from guys like you, who needs Gateway ... > computers with a defective installation of the OEM Media Center. ... If you download and install the trial ...
    (microsoft.public.windows.mediacenter)
  • Re: MCE 2005 DCD Burning
    ... Check to make sure that your Sonic trial download is 150 MB. ... Once you install the sonic trial, ... DVD from within media center. ... > gateway as well with no luck. ...
    (microsoft.public.windows.mediacenter)