Re: MCE 2005 DCD Burning
From: birdman-x (birdmanx_at_discussions.microsoft.com)
Date: 01/31/05
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Date: Mon, 31 Jan 2005 12:35:01 -0800
Excellent. Thank you. I'm in the process of downloading and expect good
results. If I don't post again everything was fine.
You are correct on your diagnostics. I have called Gateway many many times
over the last few days. They have the worse service I ever received. I feel
like I bought a Yugo from the 1980's. I will never buy nor recommend Gateway
again based on the phone support over the last few days. I cannot understand
how they can sell the product and not be able to support it. I had 3
separate people leave me on hold never to return. I had others tell me it
was Microsoft's problem and I should contact them. I tried to explain that
is not how it works. They hung up.
Nigel, I apoligze for coming off abrupt. Your answer though simple is
obvious and generally a last resort. They will take the machine back for a
15% restocking fee.
I then have the problem of getting a new machine and updating all the
patches/ fixes drivers and moving files once again. Not something I wish to
do if there is an easy fix.
I find that almost anytime I encounter a problem, someone has arleady had
the problem and places such as this solve the problem.
I sent Gateway a letter with my opinion on their service. I'm sure nothing
will come of it.
"Harry Gerapetritis" wrote:
> Gateway 7200 MC users,
>
> Gateway is apparently shipping many (if not all) of their 7200 media center
> computers with a defective installation of the OEM Media Center. The
> problem is associated with the SonicMCEBurnEngine application. You can
> verify that this is the problem you are having by following these steps:
>
> 1) Try to burn a DVD within media center (you'll get the error message about
> not having a DVD burner installed.)
> 2) Go to Start/Control Panel/Admininstrative Tools/Event
> Viewer/Applications.
> 3) Right click on the error and select "Properties". Do you see the
> SonicMCEBurnEngine error about not finding a device?
>
> Microsoft will not help you with this problem, because it is not their
> problem. Gateway is your OEM (Original Equipment Manufacturer), and they
> get deeply discounted desktop licenses because they install the operating
> system and provide all of the support for the OEM version. The problem?
> When you call Gateway Tech Support their answer is "What's a Media Center?"
>
> A solution (we think) to this problem was identified on this board by
> another user about a month ago (Thanks, Tombo). The applications that
> Gateway uses with the Media Center were created by Sonic. Sonic offers a
> free trial on their MyDVD software. If you download and install the trial
> program from Sonic, it apparently replaces the improperly installed burn
> engine from Gateway.
>
> Here is the text of the message from tombo:
>
> ----------------------
> if you download mydvd from this link and install the trial software it will
> all work fine it fixed my computer let me know if it works of you
> my email is tallytombo@mchsi.com
>
> http://support.sonic.com/trial/MyDVDTrial.asp?type=desktop&product=cineplayer
> ---------------------------
>
> I have installed this on my computer, and it does apparently work. Some
> users installed it, and then uninstalled it and the fix remained. I
> installed it, and then left it on my computer without using it, and it seems
> to still work too. A couple of possible concerns:
>
> 1) When I installed it and rebooted my computer the first time, windows
> generated an error report. I ignored this and rebooted again, and
> everything worked perfectly.
>
> 2) I have noticed that occasionally when I am playing a DVD through media
> center, the video will hang up. I will then have to rewind a few frames and
> then hit play again, and everything is o.k. I don't know if this is related
> to this fix, or if it would have been doing it all along anyway.
>
> Before finding out about this fix, I had made arrangements with Gateway to
> send my computer back and get a new one. That turned into a real fiasco,
> with improperly addressed shipping labels and concerns over whether the new
> computer would work any better. Plus, there were security issues over
> personal finance files I had already placed on the new computer. In the
> end, I negotiated a solution in which Gateway provided me with a free copy
> of Nero Ultra 6 in order to do all of my DVD burning of media center
> recorded files.
>
> I'm curious, when did you folks buy your new Gateway computer? I received
> mine around December 21. Gateway received multiple, specific reports of
> this serious problem (from myself, and several other users on this board)
> from late December through the first half of January. It is quite sad that
> they are no closer to fixing the problem as of this date.
>
> Hope this helps,
> Harry
>
> "sk" <sk@discussions.microsoft.com> wrote in message
> news:3F6171F4-FFFA-4C4A-BFDF-C288622EBD51@microsoft.com...
> >I have a new gateway 7200 MC PC. Whenever I try to burn a CD or DVD by
> >using
> > the Create CD/DVD feature I get a message that the CD/DVD burner is not
> > present - which it is! Tried re-installing drivers. Any ideas?
> > --
> > sk
>
>
>
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