Re: MCE 2005 DCD Burning
From: Harry Gerapetritis (gerapetritis1_at_charter.net)
Date: 01/31/05
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Date: Mon, 31 Jan 2005 10:08:58 -0500
Gateway 7200 MC users,
Gateway is apparently shipping many (if not all) of their 7200 media center
computers with a defective installation of the OEM Media Center. The
problem is associated with the SonicMCEBurnEngine application. You can
verify that this is the problem you are having by following these steps:
1) Try to burn a DVD within media center (you'll get the error message about
not having a DVD burner installed.)
2) Go to Start/Control Panel/Admininstrative Tools/Event
Viewer/Applications.
3) Right click on the error and select "Properties". Do you see the
SonicMCEBurnEngine error about not finding a device?
Microsoft will not help you with this problem, because it is not their
problem. Gateway is your OEM (Original Equipment Manufacturer), and they
get deeply discounted desktop licenses because they install the operating
system and provide all of the support for the OEM version. The problem?
When you call Gateway Tech Support their answer is "What's a Media Center?"
A solution (we think) to this problem was identified on this board by
another user about a month ago (Thanks, Tombo). The applications that
Gateway uses with the Media Center were created by Sonic. Sonic offers a
free trial on their MyDVD software. If you download and install the trial
program from Sonic, it apparently replaces the improperly installed burn
engine from Gateway.
Here is the text of the message from tombo:
----------------------
if you download mydvd from this link and install the trial software it will
all work fine it fixed my computer let me know if it works of you
my email is tallytombo@mchsi.com
http://support.sonic.com/trial/MyDVDTrial.asp?type=desktop&product=cineplayer
---------------------------
I have installed this on my computer, and it does apparently work. Some
users installed it, and then uninstalled it and the fix remained. I
installed it, and then left it on my computer without using it, and it seems
to still work too. A couple of possible concerns:
1) When I installed it and rebooted my computer the first time, windows
generated an error report. I ignored this and rebooted again, and
everything worked perfectly.
2) I have noticed that occasionally when I am playing a DVD through media
center, the video will hang up. I will then have to rewind a few frames and
then hit play again, and everything is o.k. I don't know if this is related
to this fix, or if it would have been doing it all along anyway.
Before finding out about this fix, I had made arrangements with Gateway to
send my computer back and get a new one. That turned into a real fiasco,
with improperly addressed shipping labels and concerns over whether the new
computer would work any better. Plus, there were security issues over
personal finance files I had already placed on the new computer. In the
end, I negotiated a solution in which Gateway provided me with a free copy
of Nero Ultra 6 in order to do all of my DVD burning of media center
recorded files.
I'm curious, when did you folks buy your new Gateway computer? I received
mine around December 21. Gateway received multiple, specific reports of
this serious problem (from myself, and several other users on this board)
from late December through the first half of January. It is quite sad that
they are no closer to fixing the problem as of this date.
Hope this helps,
Harry
"sk" <sk@discussions.microsoft.com> wrote in message
news:3F6171F4-FFFA-4C4A-BFDF-C288622EBD51@microsoft.com...
>I have a new gateway 7200 MC PC. Whenever I try to burn a CD or DVD by
>using
> the Create CD/DVD feature I get a message that the CD/DVD burner is not
> present - which it is! Tried re-installing drivers. Any ideas?
> --
> sk
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