Re: Media Center problems after removing SP2
From: Granny (granny_at_hotmail.com)
Date: 11/28/04
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Date: Sat, 27 Nov 2004 23:17:33 -0600
I realize it's a bit late, but one should always have a good backup before
installing something as complex as a service pack.
I also realize most MCE users have purchased a ready built system and do not
have their hard drive in more than one partition or have not added an
additional hard drive to use a drive imaging program like GHOST or Drive
Image.
One should NEVER trust System Restore completely as it does not perform as
well as a good backup or drive image.
So sorry to hear of your problem..Wish I could offer you some good help.
Do you have the install CD's for XP Media Center Edition? You could boot
form the CD Rom drive with it and do a repair install. That's all I can
think of.
jeanette harper
"NH-JimS" <NH-JimS@discussions.microsoft.com> wrote in message
news:4A496657-AFFD-430E-9D24-1D336339C365@microsoft.com...
>I have an HP m370n, and it has been working great ever since I got it. I
>got
> the MS Windows XP SP2 via Windows Update and finally decided I should try
> and
> install it. I backed up my files, set a System Restore Point, used MS
> Configuration Utility to do a minimal load boot and then loaded SP2. The
> install failed. I uninstalled it and pretty much got back to where I was,
> however the Media Center no longer recognizes my TV Tuner or Radio. I
> tried
> to do a System Restore, but that also failed.
>
> I did some research (a little late) and discovered that others have had
> similar problems, and that HP has a list of upgrades that must be
> performed
> PRIOR to loading SP2. One of these is a System Restore upgrade. Too
> late.
> I tried loading the System Restore upgrade and then trying to do a
> restore,
> but the restore history is wiped out now.
>
> I called HP Tech Support and spent 3 fruitless hours with them. We tried
> removing the TV Tuner and re-adding it, reloading the original drivers,
> updating the drivers to the latest version, but I still get the error,
> "CANNOT LOAD FILES. Some of the files needed to play radio or video are
> missing or corrupt. Try restarting the computer. Go to Help for
> additional
> information." Of course restarting the computer had no effect.
>
> Next we tried re-initializing the Media Center software
> (C:\Windows\eHome\esshell.exe /homepage:fr.welcome.xml
> /pushstartpage:true),
> but that kept crashing halfway through and wouldn't recognize my remote
> despite the fact that I was using the remote to make my selections? I
> found
> a Media Center Reset utility on TGB that successfully reset the Media
> Center
> interface. After reinitializing it, I now have no My TV in the main menu.
>
> I can run ShowBiz, and the TV Tuner works just fine there, so this is not
> a
> hardware problem. Somehow, my Media Center part of the OS did not return
> to
> the correct state. It would seem to me that I need a way to reload the
> Media
> Center part of the OS.
>
> The only course of action I can think of now is to try running System File
> Checker (SFC) or a System Recovery. I haven't used SFC before, but it
> makes
> me nervous because it blindly replaces all files it thinks are corrupt or
> missing without letting you know what they are first and giving you the
> option not to do anything. I think this would be the same problem with
> using
> the System Recovery Tools to do an OS restore. The last resort of course
> is
> to do a complete System Recovery and start all over again, but that is
> pretty
> drastic. It could take days of time to get to back to where I am now, and
> everything except the TV and Radio are working fine (the heart of the MC
> PC
> however).
>
> Has anyone else experienced this, or a similar problem? Or, does anyone
> have any suggestions as to what to try next? Anyone have any experience
> with
> SFC or a partial System Recovery?
>
> Thanks,
>
> Jim
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