RE: Dell refuses to upgrade MCE 2004 to 2005

From: G (G_at_discussions.microsoft.com)
Date: 11/11/04 

Date: Thu, 11 Nov 2004 12:24:06 -0800

Three weeks ago I spoke to customer care and they told me that they would
take it back but they would charge $450 to do so. They said that since the
computer was past there grace period for returns that it has "lost some value
and they need to be re-imbursed". That is the last time I ever but Dell
again. I am thinking of trying to talk to a supervisor there but it would
take three hours and I would be transferred all over India before I got one.

"Bob" wrote:

> G, I encountered a very similar problem with Dell. I bought a Media Center
> computer from them on October 5, 2004 -- yep, just one week before they
> released the 2005 version of MCE! I learned about the new version of MCE a
> few days later (i.e., a day after the return deadline...), and attempted to
> request an upgrade CD.
>
> It took me a while to find someone who was competent to address the issue,
> because the 2005 version was so new. Ultimately, as you did, I learned that
> the hardware on my computer was incompatible with the 2005 software.
>
> That said, Dell did ultimately resolve the problem to my satisfaction: I
> contacted Customer Care, explained the situation, and asked to exchange my
> computer for the exact same computer but with the 2005 version of MCE. They
> did it without a problem. In fact, they even arranged for and paid for my
> return shipping. I received my new computer a few days ago, and everything
> is honkey dorey.
>
> Bottom line: Have you contacted Customer Care and asked for an exchange? It
> has only been a couple of months, and under the circumstances, they might
> still be willing to exchange the computer. You might give it a shot.
> Couldn't hurt.
>
> Best of luck.
>
> "G" wrote:
>
> > I just read this on Dell's Media Cenetr 2005 webpage:
> >
> >
> >
> > In our continuing effort to give our customers the very best possible
> > customer experience, we are not offering an upgrade from Media Center 2004 to
> > Media Center 2005, since we cannot be sure that every customer has the proper
> > hardware required to run Media Center 2005 optimally. If you want Media
> > Center 2005, we recommend you consider upgrading to one of Dell's newest
> > DimensionTM system that has Media Center 2005 preinstalled so you can enjoy
> > all the new features in the best possible way.
> >
> >
> >
> > Way to go Dell, I will never buy another Dell again or reccomend them to
> > anyone again. I just paid 2K for my computer two months ago and I am sure
> > that Dell knew that 2005 was coming out and they would not upgrade 2004
> > users. That is cheating the customer in my book.
> >
> >
> >
> >

Relevant Pages

  • Re: Dealing w Customer Support
    ... I will have a different take than complaining about Dell ... I navigated to through the phone system to customer care because it ... She will talk to Warranty Department. ...
    (alt.sys.pc-clone.dell)
  • Dealing w Customer Support
    ... I will have a different take than complaining about Dell ... customer hat to try to get someone to take ownership of the problem. ... I navigated to through the phone system to customer care because it ... She will talk to Warranty Department. ...
    (alt.sys.pc-clone.dell)
  • Re: Dealing w Customer Support
    ... I will have a different take than complaining about Dell ... customer hat to try to get someone to take ownership of the problem. ... I navigated to through the phone system to customer care because it ... She will talk to Warranty Department. ...
    (alt.sys.pc-clone.dell)
  • Re: Dealing w Customer Support
    ... you can not change a dell order. ... be able to purchase a warranty extension on line after you have the system. ... customer hat to try to get someone to take ownership of the problem. ... I navigated to through the phone system to customer care because it ...
    (alt.sys.pc-clone.dell)
  • Re: Contact Dell Corporate
    ... >>> I have gotten a system exchange, but I think USA customer care should be ... I can assure you that Dell is abundantly aware of the American consumers ... distaste for offshore technical support. ... Like their competitors, Dell ...
    (alt.sys.pc-clone.dell)