RE: Dell refuses to upgrade MCE 2004 to 2005
From: Bob (Bob_at_discussions.microsoft.com)
Date: 11/11/04
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Date: Thu, 11 Nov 2004 12:12:03 -0800
G, I encountered a very similar problem with Dell. I bought a Media Center
computer from them on October 5, 2004 -- yep, just one week before they
released the 2005 version of MCE! I learned about the new version of MCE a
few days later (i.e., a day after the return deadline...), and attempted to
request an upgrade CD.
It took me a while to find someone who was competent to address the issue,
because the 2005 version was so new. Ultimately, as you did, I learned that
the hardware on my computer was incompatible with the 2005 software.
That said, Dell did ultimately resolve the problem to my satisfaction: I
contacted Customer Care, explained the situation, and asked to exchange my
computer for the exact same computer but with the 2005 version of MCE. They
did it without a problem. In fact, they even arranged for and paid for my
return shipping. I received my new computer a few days ago, and everything
is honkey dorey.
Bottom line: Have you contacted Customer Care and asked for an exchange? It
has only been a couple of months, and under the circumstances, they might
still be willing to exchange the computer. You might give it a shot.
Couldn't hurt.
Best of luck.
"G" wrote:
> I just read this on Dell's Media Cenetr 2005 webpage:
>
>
>
> In our continuing effort to give our customers the very best possible
> customer experience, we are not offering an upgrade from Media Center 2004 to
> Media Center 2005, since we cannot be sure that every customer has the proper
> hardware required to run Media Center 2005 optimally. If you want Media
> Center 2005, we recommend you consider upgrading to one of Dell's newest
> DimensionTM system that has Media Center 2005 preinstalled so you can enjoy
> all the new features in the best possible way.
>
>
>
> Way to go Dell, I will never buy another Dell again or reccomend them to
> anyone again. I just paid 2K for my computer two months ago and I am sure
> that Dell knew that 2005 was coming out and they would not upgrade 2004
> users. That is cheating the customer in my book.
>
>
>
>
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