RE: Dell refuses to upgrade MCE 2004 to 2005
From: miklsobe (miklsobe_at_discussions.microsoft.com)
Date: 11/11/04
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Date: Wed, 10 Nov 2004 21:28:03 -0800
Gregory,
If you think Dell is bad, Toshiba takes the award, since i purchased my
almost $4,000 Windows MCE, they replaced my DVD slim drive 4 time for no
reason, since i tried to tell their idioit support personel that I was
experiencing other problems too that maybe htere was some coration, but their
reply was lets take care of one problem at a time,my iLink 1394 adapter
stoped working shortly after purchase, after investing that issue to death, i
gave up using my usb 2.0 functionality for everything except digital capture
from camcorders. Since the software manufactors require the 1394, except
for Pixela(Japan) will accept it for the lower ratede mpeg 1 for vcd, my
money is on the Japanise by the way, to excell in this area. Then in about
the 10 month period the hard drive failed, and lost all my data, when it was
returned to me the 1394 still was not working, Leting that go again, 2
months later DVD failure again, it now was under extended warantee, not
Toshiba's, I conviced the repair center suporvisor that I thought it was
deffinetly a electical not software which is what suppprt tried to get me to
do a comkplete system reinstall, which was now up to 3 times, we got them to
check the mother board and of course was the problem from the
beginning....but back to the main beef... Toshiba has also decided not provde
us the ability to upgrade to 2005. The reason I"m replying to you is
question if u have refered it to Microsofts site for trying to pursuade these
manufactors to reconsider their stance and come out with the update. Refeing
to site,
https://profile.microsoft.com/RegSysProfileCenter/wizard.aspx?wizid=3fb8e4d5-6563-4562-89c3-3092607caf45&lcid=1033.
what gets me is when you quote Dell's solution of purchasing a new PC, I did
an inquirey to Toshiba on thier upgrade program, my current out of date pc(14
months old) would credit me $700 towards the purchase of a new 2005 MCE
computer. I would have it bronzed first to remind me to pursuade anyone
going to purcase any new pc or products to stay away from Toshiba PS: this
was the abridged version of my dealings with.....
"Gregory" wrote:
> When Windows XP was released in October 2001, Dell refused to upgrade the
> drivers for my laptop and suggested that I buy a new laptop. My computer was
> only a year old at the time and I was not prepared to buy a new one. I was
> without a CD/RW drive for a year as a result. I will never buy another Dell
> computer ever again.
>
>
> "G" wrote:
>
> > I just read this on Dell's Media Cenetr 2005 webpage:
> >
> >
> >
> > In our continuing effort to give our customers the very best possible
> > customer experience, we are not offering an upgrade from Media Center 2004 to
> > Media Center 2005, since we cannot be sure that every customer has the proper
> > hardware required to run Media Center 2005 optimally. If you want Media
> > Center 2005, we recommend you consider upgrading to one of Dell's newest
> > DimensionTM system that has Media Center 2005 preinstalled so you can enjoy
> > all the new features in the best possible way.
> >
> >
> >
> > Way to go Dell, I will never buy another Dell again or reccomend them to
> > anyone again. I just paid 2K for my computer two months ago and I am sure
> > that Dell knew that 2005 was coming out and they would not upgrade 2004
> > users. That is cheating the customer in my book.
> >
> >
> >
> >
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