Re: HP Upgrade in U.K.

From: rajsen (rajsen_at_discussions.microsoft.com)
Date: 11/02/04 

Date: Tue, 2 Nov 2004 10:14:11 -0800

I agree with Gregory and many other HP owners. I myself bought an HP PC in
April 2004 at great expense - as PCs go, these things ain't cheap. Within 6
months, my PC is using an operating system which is out of date, plagued with
numerous flaws and HP UK tell us tough, you cannot have the upgrade. To add
insult to injury, HP US offer the upgrade - what a joke! Why don't we offer
the upgrade to those who live in a white house not a red one. As an
individual who bought a media center PC at a time when Microsoft are hoping
the technology will take off, Microsoft simply must put more pressure and get
HP UK to sort this out asap. Otherwise I am sure, as suggested on other
forums, people will simply obtain the software illegally.

Once again, I reiterate, this is appalling customer service by HP and I for
one, will never buy an HP product again.

Raj

"Gregory" wrote:

> Thanks for your reply. I have to point out that you have conveniently ignored
> my very valid point about SP2 upgrading Tablet PC owners to version 2005 and
> media center owners to version 2004. This download does not appear to have
> invalidated owner's warranties and even if it did, Microsoft offered the
> update.
>
> We both know that Bill Gates did make a statement about the upgrade being
> made available to previous users and we also both know that HP UK have stated
> that they do not plan to offer an upgrade in the UK (see my post of 18th
> October).
>
> If as you have said HP UK have made a business decision not to offer the
> upgrade in the UK (because the market is smaller than the US), that is
> unacceptable in light of Bill Gates statement. There is a reason, but no
> valid excuse for not offering the upgrade in the U.K.
>
> Microsoft should make sure that major partners help to encourage the uptake
> of Media Center and not hinder it by angering previous users. If HP had said
> an upgrade WILL BE available, that is one thing, but they have said they DO
> NOT PLAN to offer an upgrade in the UK. This is outrageous and Micosoft (you
> in particular) should do more to rectify the situation rather than defend
> HP's "business decisions".
>
> Regards,
>
> Gregory
>
>
> "Mike Brannigan [MSFT]" wrote:
>
> > "Gregory" <Gregory@discussions.microsoft.com> wrote in message
> > news:AA167C07-7CA5-410F-B8BE-2689EBF6B734@microsoft.com...
> > > Dear Mr. Brannigan,
> > >
> > > I note that you have chosen to reply to posts dated after my post of 26th
> > > October but have failed to respond to my post. I can only assume that I
> > > hit
> > > the nail on the head and there is nothing you can say because I'm right.
> > >
> >
> > I do not respond to posts as my day job - Microosft involvement in these
> > groups is volentary.
> >
> > As regards any statement by Bill Gates about availability then one thing you
> > should note is that IF a statement to that effect was made on the October
> > 12th, then you really have no case if you are complaining a whole 17 days
> > post the event; if no time scale was given in any such statement. To expect
> > things to happen instantly is unrealistic.
> >
> > --
> >
> > Regards,
> >
> > Mike
> > --
> > Mike Brannigan [Microsoft]
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights
> >
> > Please note I cannot respond to e-mailed questions, please use these
> > newsgroups
> >
> > "Gregory" <Gregory@discussions.microsoft.com> wrote in message
> > news:AA167C07-7CA5-410F-B8BE-2689EBF6B734@microsoft.com...
> > > Dear Mr. Brannigan,
> > >
> > > I note that you have chosen to reply to posts dated after my post of 26th
> > > October but have failed to respond to my post. I can only assume that I
> > > hit
> > > the nail on the head and there is nothing you can say because I'm right.
> > >
> > > Yours,
> > > Gregory
> > >
> > > "Gregory" wrote:
> > >
> > >> Call BBC Watchdog and get them to include the video of Bill Gates on
> > >> stage on
> > >> 12th October where he says the upgrade will be made available to previous
> > >> users.
> > >>
> > >> "CKenyon" wrote:
> > >>
> > >> > Well.....
> > >> >
> > >> > I started this this thread looking for information now I am pretty
> > >> > angry. No sign of support from HP or Microsoft. Am happy to go on
> > >> > the media/PR offensive on this - anyone going to join me on this one?
> > >> >
> > >> >
> >
> >
> >