Re: POLL: SP2 - My Music issue; Respond only if you have experienc
From: Michel Bordeleau [MVP] (Michel.mcemvp_at_googlemail.com)
Date: 09/26/04
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Date: Sat, 25 Sep 2004 20:36:03 -0400
Hi Wayne,
I can assure you that Microsoft is indeed aware of this issue. It's quite
possible that the folks answering the phone are not aware of this, but the
dev team is aware.
Can you check that the registry keys mentioned below exist on your system?
Please only do this if you are comfortable with the registry. We don't want
to make things worst by playing with the registry, but if you are
comfortable to look, I'm curious to see if the changes described in my
earlier post were done on your system.
My HP873n is also one of the first MCE machines. I have upgraded it to
MCE2004 last year. I applied SP2 and that broke My Music. I did some
install / uninstall of WMP9 to try to fix it but that failed. Then I
applied the HP patches and re-installed SP2 and it worked... I can't
honestly recall if I had to do some more WMP9 install / uninstall tango but
that might be something worth trying as well... the key is to finish with an
installed WMP9 of course. :)
Let me know how these things go... I'm still digging to try to find a
common breaking point and hopefully a solution.
--
Michel Bordeleau
MS-MVP - Windows XP Media Center Edition
(remove google from email address to email me)
"Wayne N." <Wayne N.@discussions.microsoft.com> wrote in message
news:EC8EF606-8B9B-448B-9EBF-B908074FF50E@microsoft.com...
>I have an Hp 873n with all the problems that have been mentioned with my
> music. I have installed the sp2 from the windows update site after
> downloading all of the hp suggested updates. My music dosn't work. I
> have
> restored my computer, my music works fine again. I have installed sp2
> about
> four times now with the same result. I ordered a cd from micorsoft,
> loaded
> it, still have the same problems with my music. I unistalled the sp2 this
> time from add remove programs, (that was a mistake!) couldn't even open
> MCE.
> I restored computer again----all works fine again. I have been working on
> this for a while---- I guess that I will have to wait until a fix for this
> problem comes out. I believe that there are a lot more of us out there
> that
> you just haven't heard from yet. HP nor Microsoft doesn't have a clue as
> to
> why this is happening. I have one of the first MCE when it came out in
> October 2002---Could this have something to do with it?
>
> "Michel Bordeleau [MVP]" wrote:
>
>> Hi.
>>
>> Courtesy of RegSnap and Virtual PC 2004... I compare snapshots before
>> and
>> after the installation of the HP Registry Patch with the following
>> results:
>>
>> Modified keys
>> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\kmixer\Enum\Count
>> New: DWORD: 1 (0x1)
>> Old: DWORD: 0 (0)
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\kmixer\Enum\NextInstance
>> New: DWORD: 1 (0x1)
>> Old: DWORD: 0 (0)
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kmixer\Enum\Count
>> New: DWORD: 1 (0x1)
>> Old: DWORD: 0 (0)
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kmixer\Enum\NextInstance
>> New: DWORD: 1 (0x1)
>> Old: DWORD: 0 (0)
>>
>> New keys
>> HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer\Preferences\CDRecordPath
>> Value: String: "%userprofile%\My Documents\My Music"
>>
>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media
>> Center\Service\Connection\
>>
>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media
>> Center\Service\Connection\PreventAutoConnect
>> Value: String: "1"
>>
>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media
>> Center\Service\UseTelephony
>> Value: DWORD: 0 (0)
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\kmixer\Enum\0
>> Value: String:
>> "SW\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}\{9B365890-165F-11D0-A195-0020AFD156E4}"
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kmixer\Enum\0
>> Value: String:
>> "SW\{b7eafdc0-a680-11d0-96d8-00aa0051e51d}\{9B365890-165F-11D0-A195-0020AFD156E4}"
>>
>> From what I can gather kmixer (Kernel Mixer) is used for mixing of audio
>> output.
>>
>> If I were to try and fix the My Music problems without using the HP
>> Patch, I
>> would probably first try the CDRecordPath registry setting. The
>> Telephony
>> registry changes I preseme are not related.
>>
>> --
>>
>> Michel Bordeleau
>> MS-MVP - Windows XP Media Center Edition
>> (remove google from email address to email me)
>>
>>
>>
>> "Lonewolf" <gpeaslee@hotmail.com> wrote in message
>> news:OIRBWmpoEHA.2948@TK2MSFTNGP11.phx.gbl...
>> > Add the Gateway to the list that Installed the HP fix and then SP2;
>> > works.
>> >
>> > It sure would be nice to know what that patch does.
>> >
>> > "Michel Bordeleau [MVP]" <Michel.mcemvp@googlemail.com> wrote in
>> > message
>> > news:eeFl8FnoEHA.2684@TK2MSFTNGP11.phx.gbl...
>> >> Not as many responses to this as I would have hoped... so far I have
>> >> the
>> >> following stats:
>> >>
>> >> System - fix
>> >> ---------------
>> >> 1x Gateway 610XL - no fix; uninstall SP2
>> >> 1x ViewSonic M2100 - no fix; uninstall SP2
>> >> 1x Dell 8300 - Install HP registry fix and then SP2; works
>> >> 1x HP 853n - Install HP registry fix and then SP2; works
>> >> 1x HP 873n - Install HP registry fix and then SP2; works
>> >>
>> >> In other threads in this newsgroup, there are of course countless
>> >> trouble
>> >> free SP2 upgrades for all systems as well.
>> >>
>> >> I would love to have more info to really be able to troubleshoot
>> >> this...
>> >> for now the only fix to the My Music problem seems to be the HP
>> >> registry
>> >> fix... anyone care to look into what this patch does?
>> >>
>> >> --
>> >>
>> >> Michel Bordeleau
>> >> MS-MVP - Windows XP Media Center Edition
>> >> (remove google from email address to email me)
>> >>
>> >>
>> >>
>> >> "Michel Bordeleau [MVP]" <Michel.mcemvp@googlemail.com> wrote in
>> >> message
>> >> news:uvbmziknEHA.3988@tk2msftngp13.phx.gbl...
>> >>> I'm trying to figure out which OEM and models have run into problems
>> >>> with My Music not working after applying SP2. Please respond to this
>> >>> thread with your PC make and model ONLY if you have experienced this
>> >>> problem. If you have fixed the problem, also post your solution.
>> >>>
>> >>> I'm hoping to gather some statistics and facts about this issue so I
>> >>> can
>> >>> forward it to Microsoft to see if we can fix this issue.
>> >>> ----
>> >>> Response form
>> >>>
>> >>> Manufacturer:
>> >>> Model:
>> >>> Method of applying SP2 (Windows Update, manual download, CD):
>> >>> Resolution to problem (if any):
>> >>> ----
>> >>>
>> >>> Thanks all.
>> >>>
>> >>> --
>> >>>
>> >>> Michel Bordeleau
>> >>> MS-MVP - Windows XP Media Center Edition
>> >>> (remove google from email address to email me)
>> >>>
>> >>>
>> >>
>> >>
>> >
>> >
>>
>>
>>
- Next message: Bob [MVP]: "Re: Zap2it Guide Unable to Present Accurate Guide Information"
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