Re: Media Center refusing to show video

From: Luis A. Burgos (luis_at_hasnopublicaddress.com)
Date: 08/25/04 

Date: Wed, 25 Aug 2004 09:28:02 -0400

GTJimBob,

I'm trying to find out if this patch is known for causing troubles and if it
is, what the solution, work-around may be. As soon as I find out I will let
you know.

This problems you and other people are having seems to be codec-related and
not necessarily related to the fix. I was reading about the patch and it
doesn't seem likely that this would cause this error, but anyway, it well
may be. Sometimes in the rush to release a fix for a problem, you oversee
possible side effects, and because you are trying to get people help as soon
as possible, you release early and it may have consequences. This has
happened to me in the past and many others in the company I work for.

I will let you know. See my other post for suggestions on how to
troubleshoot that.

regards,

Luis

"GTJimBob" <GTJimBob@discussions.microsoft.com> wrote in message
news:85E6340C-4BF8-40D9-80A5-819DBDC94A21@microsoft.com...
> I agree with you fully that this is the manufacturer's responsibility to
> solve this sort of thing because there doesn't seem to be an
across-the-board
> resolution here. I wouldn't say that I am 'blaming' Microsoft. I guess
that I
> was just looking for at the very least a little blurb on the website
> somewhere saying something like 'there may be issues with the update
causing
> errors on some machines. Contact your manufacturer for further support.'
It
> would be something like buying a Microsoft space heater for your living
room.
> Then you come home from a quick trip to the store to find the fire
department
> is putting out a fire in the living room where the heater was. Everything'
s
> burnt beyond recognition. Who do you go after? I wouldn't call the
landlord
> and start yelling at him. You're pretty sure it was that heater. (I know,
tis
> a silly comparison!) I'm just saying, we all suspect Microsoft had some
hand
> in this or we wouldn't be here on this Microsoft forum.
> But, that is just an issue of finger pointing and I get enough of that at
> work everyday! To be honest with you, Dave and I would just like to get my
> computer to act right again.
> As for HP, they do address this problem here:
>
>
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?dlc=en&lc=en&cc=us&docname=bph07907&
>
> Even the manual that came with the computer has troubleshoots this error.
> Though neither one seemed to be of any help to me. I still am not 100%
> certain that the KB838358 hotfix had anything at all to do with this.
Indeed,
> I have read several of these messages people have posted here, on
> TheGreenButton.com, XPMCE.com, and a few other places. Some, if not most
were
> posted BEFORE the release date of the hotfix! But, in my case, I can tell
you
> that there wasn't a problem prior to this being installed. Also, I tried
> using System Restore to go back to several points and only the day before
> this update was installed seemed to work properly.
> Even though she's a little messed up, I love her anyway cause she my
computer!
>
>
> "Luis A. Burgos" wrote:
>
> > GTJimBob,
> >
> > If the problem is in fact caused by a patch released by Microsoft and
> > recommended to the general public that somehow breaks Media center, then
I
> > think you could blame it on them, however.
> >
> > My point is that the first line of support should be your OEM, which
> > warrants your product for certain period of time, and if the computer,
as
> > the origial poster mentions, was like this "out of the box", then I'd
say it
> > is definitely the responsibility of the OEM, and not Microsoft.
> >
> > Your case, however, may be different. I have an hp 873N which I have
> > upgraded to 2004 and recently applied SP2. I have always had it with
> > automatic updates to install the patches automatically, and I have not
had a
> > single problem with it. I have installed all patches as they have been
> > released, and I keep the drivers up to date as well, although I must
> > recognize that lately I've been a bit lazy with the driver updates. I
have
> > not experience this behavior you describe.
> >
> > I will look at your post and will let you know.
> >
> > Thanks for your comments.
> >
> > Best regards,
> >
> > Luis
> >
> >
> >
> > "GTJimBob" <GTJimBob@discussions.microsoft.com> wrote in message
> > news:AABB64AE-1B9D-486F-A31E-457343F9E8E5@microsoft.com...
> > > I'm thinking that when Dave first turned on his new computer, amid the
> > > flurry
> > > of registering products and checking for current versions of software
> > > online,
> > > it's possible he may have installed that dreaded KB838358 update that
> > > scores
> > > of people, including myself, are having trouble with.
> > > I would think that Microsoft would at least chime in and say that
there
> > > may
> > > be a problem with this update. Even though it does seem more the
> > > responsibility of the computer maker to address this issue, the
product is
> > > called 'Microsoft Windows XP Media Center Edition'. Instead, the page
for
> > > this hotfix remains the same as its release date with no reference to
the
> > > before mentioned issue. If you are interested, my post is under
'CANNOT
> > > LOAD
> > > FILES error' in the Media Center forum. Maybe check it out and see if
it
> > > sounds familiar, Dave.
> > >
> > > "Luis A. Burgos" wrote:
> > >
> > >> Dave,
> > >>
> > >> This is codec problem. Either the files needed to decompress the
mpeg-2
> > >> stream are missing, or some of them are missing, or no registered
> > >> correctly
> > >> etc.
> > >>
> > >> This is not a Microsoft fault, as Microsoft does not ship any MPEG-2
> > >> decoders with any version of windows, including Media Center. As a
matter
> > >> of
> > >> fact, Microsoft Windows XP Media Center is released, as you probably
> > >> know,
> > >> as "OEM", which means that you can only purchase it already installed
and
> > >> configured from a Computer Manufacturer.
> > >>
> > >> It is up the OEM to guarantee that their installation is done
correctly,
> > >> so
> > >> if you are still having problems, then you should definitely contact
your
> > >> OEM and ask them for a solution.
> > >>
> > >>
> > >> Now, if you installed WinDVD 6, and that is not part of the original
OEM
> > >> installation, then your original equipment manufacturer will tell you
> > >> that
> > >> they cannot guarantee proper results after you have modified their
setup.
> > >>
> > >> I'd suggest you do the following:
> > >> 1.- Uninstall all DVD software and codecs you may have installed on
your
> > >> PC,
> > >> including, but not limited to: WinDVD, PowerDVD, nvDVD, Elecard,
> > >> codecPacks,
> > >> etc
> > >> 2.- reboot your computer
> > >> 3.- make sure that you cannot play any mpeg-2 files in Media Player
(not
> > >> media Center)
> > >> 4.- make sure you install all updates and patches released for media
> > >> Center.
> > >> reboot if necessary
> > >> 6.- Install WinDVD. Follow the instructions and reboot if necessary
> > >>
> > >> If everything is fine, you should be able to play Live TV. Now, I
know
> > >> that
> > >> WinDVD 3.5 and probably 4,0 are certified to work with media Center.
> > >> WinDVD
> > >> 6 is probably fine too, but I'm not sure.
> > >>
> > >> If after doing that it still doesn't work, please completely
uninstall
> > >> WinDVD and re-install the original DVD playing software that came
with
> > >> your
> > >> PC.
> > >>
> > >> I do not understand, you mentioned that it has never worked, not even
out
> > >> of
> > >> the box, and you also said that you have upgraded to MCE 2004, what
leads
> > >> me
> > >> to believe that you originally had MCE 2002, which was released in
2002,
> > >> and
> > >> it never worked? Did your OEM never did anything to get it working?
Why
> > >> did
> > >> you not returned it?
> > >>
> > >> I do remember lost of people having this problem when MC was released
in
> > >> 2002, but slowly but surely MCE has become a more stable product, and
> > >> most
> > >> OEMs have refined their installation procedures and improved the
quality
> > >> of
> > >> their products, so this is not something I would say happens to most
> > >> people
> > >> who buy MC.
> > >>
> > >> For one, I have been running my HP 873N since November 2002 24x7 and
it
> > >> is
> > >> still our work-horse, very dependable, it has recorded most -if not
all-
> > >> of
> > >> the athens 2004 olympics broadcast here in the states, not to mention
> > >> those
> > >> spongebob and fairly odd parents shows that mt daughters record every
> > >> day,
> > >> and later watch over and over...
> > >>
> > >> Please let us know if you are still having problems too see how can
we
> > >> help
> > >> you.
> > >>
> > >> best regards,
> > >>
> > >> Luis
> > >>
> > >>
> > >> "Dave Smith" <Dave@discussions.microsoft.com> wrote in message
> > >> news:C15C3F90-46B0-4673-AD84-2EE6B5D30E92@microsoft.com...
> > >> > Hi,
> > >> > Ever since I have had Media Center I have been experiencing this
> > >> > horrible
> > >> > "Files are missing or currupt for radio or TV...." I have had this
> > >> > problem
> > >> > since I got it out the box. I've installed WinDVD 6 only which is
OEM,
> > >> > downloaded all device drivers and have upgraded to Media Center
2004.
> > >> > DVD
> > >> > works perfect it's only this annoying message when I ty to start My
TV.
> > >> I've
> > >> > talked to Tech support which were no help, sending me to Microsoft
Tech
> > >> > support, and getting nothing. Really Microsoft should do something,
as
> > >> their
> > >> > are thousands of posts regarding these error messages on this forum
and
> > >> > others, using Google. To me Microsoft does not really appreciate
> > >> > helping
> > >> > their customers with support into getting Media Center todo it's
most
> > >> popular
> > >> > use...TV!.
> > >> >
> > >> > Thanks
> > >> >
> > >> > Dave.
> > >>
> > >>
> > >>
> >
> >
> >

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