Re: Help - Can't Download Guides

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: James Edelen [MVP] (jj4_at_mvps.org)
Date: 06/07/04 

Date: Mon, 7 Jun 2004 18:35:02 -0400

Have you waited about a 1/2 day and tried again? Sometimes, the guide
provider has problems and it could take a little while to get fixed.

Since it started to download, it sounds like there was some form of
connection failure (your modem or their site) for your dial-up connection.

For being behind ISA, i am not sure of the issue as I haven't had my MCE
computers behind an ISA server. 

-- 
James Edelen
Microsoft MVP - SharePoint Portal Server
Microsoft MVP - Windows XP Media Center
Microsoft Associate Expert
Expert Zone - http://www.microsoft.com/windowsxp/expertzone
"Paul" <paulmabbutt@hotmail.com> wrote in message 
news:30e18970.0406071207.5ed7ab24@posting.google.com...
>I have been running the wizard to configure Media Center, and the
> software reports no Internet on Lan etc and cannot download the
> configuration data at all. I'm assuming this is because I am behind a
> ISA Server firewall and it cannot get through. I don't know the ports
> it uses - can anyone help? I can browse fine on the PC with IE with
> the proxy address/port entered.
>
> I gave up trying with this on my broadband and tried a dial up modem
> so there would be no problems with a firewall. This did the initial
> bit telling me my local transmitter, but then it gave up downloading
> the guides after getting to 11% in 40 minutes. The errors in event log
> are as follows:
>
> Event ID 13: Failure attempting to download new Guide data. Please
> ensure that you are connected to the Internet. If you connect through
> a LAN, ensure that your proxy or firewall has been properly
> configured.
>
> Event ID 1: An unknown connection failure occurred. Please try again
> later.
>
> I get the latter repeatedly. When I tried earlier using my LAN
> connection through the firewall I got no event log errors at all.

Relevant Pages

  • Re: 360 will note connect to Media Center PC
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  • Re: Unrelenting Guide Download Error
    ... Verified that personal firewall is off. ... If I try choosing the "Reset Guide Lineup" option from the settings menu, it goes straight to Guide Setup as well (I'm guessing that's because there's never been an initial download). ... Start your Internet connection and MCE TV. Go to My ...
    (microsoft.public.windows.mediacenter)
  • Re: Unrelenting Guide Download Error
    ... Verified that personal firewall is off. ... If I try choosing the "Reset Guide Lineup" option from the settings menu, it goes straight to Guide Setup as well (I'm guessing that's because there's never been an initial download). ... Start your Internet connection and MCE TV. Go to My ...
    (microsoft.public.windows.mediacenter)
  • Re: Unrelenting Guide Download Error
    ... Verified that personal firewall is off. ... If I try choosing the "Reset Guide Lineup" option from the settings menu, it goes straight to Guide Setup as well (I'm guessing that's because there's never been an initial download). ... Start your Internet connection and MCE TV. Go to My ...
    (microsoft.public.windows.mediacenter)