RE: updates after format
From: S Vijay [MSFT] (svijay_at_online.microsoft.com)
Date: 05/02/04
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Date: Sun, 02 May 2004 22:36:46 GMT
Hi,
The error does not occur, if the Microsoft Server is down. The error "The
software you are installing has not passed Windows Logo testing verify its
compatibility with Windows XP..." can be resolved by following the detailed
instructions in the article given below:
http://support.microsoft.com/default.aspx?kbid=822798
http://support.microsoft.com/default.aspx?scid=kb;en-us;811263&Product=wupd
or
SYMPTOMS
When you try to download an ActiveX control, install an update to Windows
or to a Windows component, install a service pack for Windows or for a
Windows component, or install a Microsoft or third-party software program,
you may experience one or more of the following symptoms:
When you use the Windows Update Web site to install updates, the
installation fails and the Windows Update.log file contains error 80070643.
You may receive the following error message when you try to install a
program or update:
Digital Signature Not Found
The Microsoft digital signature affirms that software has been tested with
Windows and that the software has not been altered since it was tested.
The software you are about to install does not contain a Microsoft digital
signature. Therefore, there is no guarantee that this software works
correctly with Windows.
Name of software package
If you want to search for Microsoft digitally signed software, visit the
Windows Update Web site at http://windowsupdate.microsoft.com to see if one
is available.
Do you want to continue the installation?
If you click More Info, you receive the following message:
Microsoft Windows
The signature on the software package you want to install is invalid. The
software package is not signed properly.
After you click OK in the first error message dialog box, you may receive a
message that indicates that the installation was successful, or you may
receive the following error message:
Name of Update Package
The cryptographic operation failed due to a local security option setting.
When you try to install an update (such as a service pack), you may receive
an error message that is similar to one of the following:
Name of Update Package
Setup could not verify the integrity of the file Update.inf. Make sure the
Cryptographic service is running on this computer.
-or-
Failed to install catalog files.
-or-
The software you are installing has not passed Windows Logo testing to
verify its compatibility with Windows XP. (Tell me why this testing is
important.)
This software will not be installed. Contact your system administrator.
-or-
The software you are installing has not passed Windows Logo testing to
verify its compatibility with this version of Windows. (Tell me why this
testing is important.)
When you try to install a Windows XP service pack, you may receive an error
message that is similar to the following:
Service Pack 1 Setup could not verify the integrity of the file. Make sure
the Cryptographic service is running on this computer
The %WINDIR%\System32\CatRoot2\Edb.log may grow to 20 megabytes (MB) even
though the file is typically less than 1 MB.
CAUSE
This problem may occur for any of the following reasons:
Log file or database corruption exists in the
%Systemroot%\System32\Catroot2 folder.
Cryptographic Services is set to disabled.
Other Windows files are corrupted or missing.
The hidden attribute set is in the %Windir% folder and in its subfolders.
The Unsigned non-driver installation behavior Group Policy setting (Windows
2000 SP2 and earlier only) is set to Do not allow installation or Warn but
allow installation, or the Policy binary value is not set to 0 in the
following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Non-Driver Signing
The Enable trusted publisher lockdown Group Policy setting is turned on,
and you do not have the appropriate certificate in your Trusted Publishers
certificate store. This Group Policy setting is located under User
Configuration, under Windows Settings, under Internet Explorer Maintenance,
under Security, under Authenticode Settings in the Group Policy MMC snap-in.
You are installing Internet Explorer 6 SP1, and the 823559 (MS03-023)
security patch is installed. For additional information about this issue,
click the following article number to view the article in the Microsoft
Knowledge Base:
828031 The Software You Are Installing Has Not Passed Windows Logo
Testing..." Error Message When You Try to Install Internet Explorer 6
Service Pack
RESOLUTION
To resolve this behavior, use the following methods. After you perform the
steps in each method, test to see if the problem is resolved before you go
to the next method. If the problem is resolved with any method, you do not
have to use the remaining methods.
Method 1: Rename the Edb.log File
To resolve this behavior, rename the Edb.log file, and then try to install
the program again. To rename the Edb.log file, follow these steps:
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following command, and then press ENTER:
ren %systemroot%\system32\catroot2\Edb.log *.tst
Method 2: Set Cryptographic Services to Automatic
Set the Cryptographic Services to Automatic, and then try to install the
program again. To set the Cryptographic Services to Automatic, follow these
steps:
Start the Administrative Tools utility in Control Panel.
Double-click Services.
Right-click Cryptographic Services, and then click Properties.
Click Automatic for Startup type, and then click Start.
Note Windows 2000 does not list Cryptographic Services in the SERVICES
Administrative Utility.
Method 3: Rename the Catroot2 Folder
Rename the Catroot2 folder, and then try to install the program again. To
rename the Catroot2 folder, follow these steps:
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following commands, pressing ENTER after
each line:
net stop cryptsvc
ren %systemroot%\System32\Catroot2 oldcatroot2
net start cryptsvc
exit
Important Do not rename the Catroot folder. The Catroot2 folder is
automatically recreated by Windows, but the Catroot folder is not recreated
if it is renamed.
Method 4: Re-register DLL Files That Are Associated With Cryptographic
Services
To register .dll files that are associated with Cryptographic Services,
follow these steps:
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following commands, pressing ENTER after
each line:
Note Click OK if you are prompted to do so.
regsvr32 softpub.dll
regsvr32 /u wintrust.dll
regsvr32 /u initpki.dll
regsvr32 /u dssenh.dll
regsvr32 /u rsaenh.dll
regsvr32 /u gpkcsp.dll
regsvr32 /u sccbase.dll
regsvr32 /u slbcsp.dll
regsvr32 /u cryptdlg.dll
regsvr32 /u softpub.dll
exit
Restart your computer.
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following commands (press ENTER after each
command):
Note Click OK if you are prompted to do so.
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
regsvr32 softpub.dll
exit
Method 5: Remove the Hidden Attribute from %Windir% and from Its Subfolders
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following commands, pressing ENTER after
each line:
attrib -s -h %windir%
attrib -s -h %windir%\system32
attrib -s -h %windir%\system32\catroot2
exit
Method 6: Set Non-Driver Signing Policy to Silently Succeed
If you are running a version of Windows 2000 that is before Windows 2000
Service Pack 3 (SP3), set the Unsigned non-driver installation behavior
Group Policy setting to Silently succeed. This Group Policy setting is
located under Computer Configuration, under Windows Settings, under
Security Settings, under Local Policies, under Security Options in the
Group Policy MMC snap-in. If you are running Windows 2000 SP3 or later,
this Group Policy setting is no longer supported. In this case, follow
these steps to resolve this problem:
Click Start, click Run, type regedit, and then click OK.
Locate, and then click the following key in the registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Non-Driver Signing
Right-click the Policy binary value, and then click Modify.
The Value data will appear in the following format:
0000 02
Press DELETE to remove the current value (02 in this example), and then
type 0 (the current value will now appear as 00).
Click OK, and then quit Registry Editor.
Method 7: Temporarily Turn Off Trusted Publishers Lockdown and Install the
Appropriate Certificates to Your Trusted Publishers Certificate Store
You can continue to use the Enable trusted publisher lockdown Group Policy
setting, but you must first add the appropriate certificates to your
Trusted Publishers certificate store. To do this, turn off the Enable
trusted publisher lockdown Group Policy setting, install the appropriate
certificates in your Trusted Publishers certificate store, and then turn
the Enable trusted publisher lockdown Group Policy setting back on. To
install the appropriate certificate for Microsoft Windows and Microsoft
Internet Explorer product updates, follow these steps:
Download the Microsoft product update that you want to install from the
Microsoft Download Center or from the Windows Update Catalog. For
additional information about how to download product updates from the
Microsoft Download Center, click the following article number to view the
article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
For additional information about how to download product updates from the
Windows Update Catalog, click the following article number to view the
article in the Microsoft Knowledge Base:
323166 HOW TO: Download Windows Updates and Drivers from the Windows Update
Catalog
Extract the product update package to a temporary folder. The command-line
command that you use to do this depends on the update that you are trying
to install. Check the Microsoft Knowledge Base article that is associated
with the update to determine the appropriate command-line switches that you
will use to extract the package. For example, to extract the 824146
security patch for Windows XP to the C:\824146 folder, run
Windowsxp-kb824146-x86-enu -x:c:\824146. To extract the 828750 security
patch for Windows XP to the C:\828750 folder, run q828750.exe /c
/t:c:\828750.
Right-click the KBNumber.cat file from the product update package in the
temporary folder you created in step 2, and then click Properties.
Note The KBNumber.cat file may be in a subfolder (for example,
C:\824146\sp1\update or C:\824146\sp2\update).
On the Digital Signatures tab, click the digital signature and then click
Details.
Click View Certificate, and then click Install Certificate.
Click Next to start the Certificate Import Wizard.
Click Place all certificates in the following store, and then click Browse.
Click Trusted Publishers, and then click OK.
Click Next, click Finish, and then click OK.
Method 8: Verify the Status of All Certificates in the Certification Path
and Import Missing or Damaged Certificates from Another Computer
To verify certificates in the certificate path for a Windows or Internet
Explorer product update, follow these steps:
Step 1: Verify Microsoft Certificates
In Internet Explorer, click Tools, and then click Internet Options.
On the Content tab, click Certificates.
On the Trusted Root Certification Authorities tab, double-click Microsoft
Root Authority. If this certificate is missing, go to step 2.
On the General tab, make sure that the Valid from dates are 1/10/1997 to
12/31/2020.
On the Certification Path tab, verify that This certificate is OK appears
under Certificate Status.
Click OK, and then double-click the NO LIABILITY ACCEPTED certificate.
On the General tab, make sure that the Valid from dates are 5/11/1997 to
1/7/2004.
On the Certification Path tab, verify that This certificate is OK appears
under Certificate Status.
Click OK, and then double-click the GTE CyberTrust Root certificate. You
may have more than one of these certificates with the same name. Check the
certificate that has an expiration date of 2/23/2006.
On the General tab, make sure that the Valid from dates are "2/23/1996 to
2/23/2006."
On the Certification Path tab, verify that This certificate is OK appears
under Certificate Status.
Step 2: Import Missing or Damaged Certificates
If any of these certificates are missing or corrupted, export the missing
or corrupted certificates to another computer, and then install the
certificates on your computer. To export certificates on another computer,
follow these steps:
In Internet Explorer, click Tools, and then click Internet Options.
On the Content tab, click Certificates.
On the Trusted Root Certification Authorities tab, click the certificate
that you want to export.
Click Export, and then follow the instructions to export the certificate as
a DER encoded Binary x.509(.CER) file.
After the certificate file has been exported, copy it to the computer where
you want to import it.
On the computer where you want to import the certificate, double-click the
certificate.
Click Install certificate, and then click Next.
Click Finish, and then click OK.
Vijay.S
This posting is provided "AS IS" with no warranties, and confers no rights
- Next message: annoyed: "Re: PROGRAM GUIDE RESOLUTION REVOLT "LETS ORGANIZE""
- Previous message: johorn: "updates after format"
- In reply to: johorn: "updates after format"
- Next in thread: S Vijay [MSFT]: "RE: updates after format"
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