Re: HP 873n Big Problems

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Larry & Wendy Andrews (ka7pkd_at_comcast.net)
Date: 03/08/04 

Date: Sun, 7 Mar 2004 17:22:34 -0700

Dear Steve

I just had to join in on this one.
Oh no my friend, you are not nuts! I too had an earlier build of the HP
Media Center. Mine was an HP 854n, and we had almost exactly the same
expreriences as you did with yours. My wife had over 90 hours (no kidding)
on the phone with HP support, and many more with Best Buy support, over the
next 8 months. Over 10 hours of this time was waiting on hold! We were sent
the full restore CD discs from HP at around month 6, but it made no
difference. It loaded up, started up fine, then went bonkers. This thing
never did work right, never! It seemed to have had a mind of it's own! Now I
am no expert, but I have never had problems with any of my other machines
that even come remotly close to this one.
In the end, and out of despration, we reluctantly used our "$$200.00, extra
cost, Best Buy, 3 year warranty plan", to obtain a replacement unit under
the "Lemon Cluse" of that warranty. You must have 3 completed repairs, and
need a fourth to get this warranty from Best Buy. The problem is, it voids
the remainder of that 3 year after market warranty, if you use it for the
lemon replacement! Even if you never made it to the start of the 3 years of
protection that you originally bought it for? Whata rip-off that is! The
problem is, to me, HP was obviously doing all it could to blow us off. They
were blindly retrying the replacement of all the parts, many over and over
again. Yet they never fixed anything! IMHO- I think HP was trying to run it
out of the first year of warranty, and then just get rid of me. And then,
after all that, HP want's you to pay for the warranty parts they guess are
bad, until they receive them back. Then, they issue you a rebate on the
cost of the part? What a crock, talk about corporate greed, my goodness!
Grrrrrrr. But listen to this,
On a better note, The new MCE computer we got as a replacement from Best Buy
is absoutly sweet, it works fine. It is a 2004 HP 370n, and has many
different brands of parts inside, IMO, better parts then the old system had.
Different Asus MB, ATI card, matched double rate RAM, etc.etc. So, you are
right, I think HP DID have many lemons! I got to say though, I now love my
new system, and other then a few minor glitches, it has done exactly what it
was built for, and fairly well. So hang in there ole chap, and good luck, it
is just super when it works.
Darn Lemons are sure sour sometimes :o}
Larry

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