Re: HP 873n Big Problems

From: Chris H. (winxpnews_at_hotmail.com)
Date: 03/07/04 

Date: Sun, 7 Mar 2004 15:02:29 -0800

Have you looked in Device Manager, if it really is a driver problem? How
about seeking out updates to the drivers, have you done that? If it still
shows nothing, perhaps you just happened to get a lemon. 

-- 
Chris H.
Microsoft Windows MVP
Associate Expert
Expert Zone - www.microsoft.com/windowsxp/expertzone
"Steve Harper" <anonymous@discussions.microsoft.com> wrote in message 
news:4D911E50-6DF6-4439-99A9-9D240EA246FF@microsoft.com...
> The answers to your questions are yes, yes, yes, ...
>
> I have used AdAware for the past six months ... no change.
>
> I have used the latest version of McAfee VirusScan (7.1) with all the 
> Virus Definition updates.
>
> After the latest destructive recovery that I performed, I again 
> reinstalled all the updates from the MS and other sites.
>
> After a crash, when the machine comes back up, I send the report to MS and 
> it reports " the fault was due to an unknown driver," even right after a 
> destructive recovery when there should be no unknown drivers.  All the 
> hardware on the machine is original except the connection to the internet 
> which is a cable modem that works fine with the other 3 computers that are 
> hooked to it (this is another HP technician favorite, "your cable modem is 
> the problem," i.e. not our problem, if you want it to work, don't hook it 
> up to the internet???).
>
> I have pulled and reseated all the cards.  I did not touch the memory, 
> however the hardware testing should have dectected a problem here.
>
> The event manager is full of stuff, which I have exported before each 
> recovery.  I have these files if you want to see them, but they don't say 
> much.  I have also keep some of the error on the MS CSA site.
>
> I wish it were as simple as you suggest.  One possibility may be that the 
> recovery portion of the harddisk (D: drive) has errors, so that every time 
> I recover it puts bad data on the C: drive.  The hardware check that I had 
> done give the harddrive a clean bill of health, but it does not look at 
> the software loaded on the drive.
>
> Any other suggestions?
>
> Thanks,
> Steve
>
>
>     ----- Chris H. wrote: -----
>
>     Have you updated your anti-virus and then run a thorough check of your
>     system?  Have you downloaded one of the free anti-Trojan programs like
>     AdAware and checked your system?  If you go into Control
>     Panel/Administrative Tools/Event Viewer and click on Applications in 
> the
>     left panel, do you see any yellow triangles with exclamation points in 
> them,
>     or red circles with white X's?  Have you right-clicked those to see a
>     portion of the error message?  DRIVER_IRQL_NOT_LESS_OR_EQUAL is 
> usually
>     pointing to a hardware device perhaps needing an updated driver.
>
>     I'd check the system thoroughly first with your AV, followed up with 
> running
>     a Trojan check, then start looking for the latest drivers.  Might also
>     physically check to make sure each card inserted in a slot in your 
> tower
>     unit is securely in the proper alignment, and the RAM sticks are 
> properly
>     inserted.
>     -- 
>     Chris H.
>     Microsoft Windows MVP
>     Associate Expert
>     Expert Zone - www.microsoft.com/windowsxp/expertzone
>
>     "Steve Harper" <anonymous@discussions.microsoft.com> wrote in message
>     news:90DA8CAD-FA79-49E6-BE17-4D03F3BD7110@microsoft.com...
>     > Hello,
>     >> I purchased an HP 873n in Nov 2002 and it has never performed well. 
> The
>     > biggest problem is that it crashes from a minimum of once a day to 
> about
>     > once ever 5 minutes.  I spent 4 hours online chatting with the HP 
> instant
>     > support people to try to find out what was wrong and it crashed 9 
> times
>     > while we were working on it.
>     >> The blue screens are various (DRIVE_IRQL_NOT_LESS_OR_EQUAL is a 
> favorite,
>     > but there are many more).
>     >> Recently, I took it to a computer repair facility to have to see if 
> there
>     > was a hardware problem.  No luck, the hardware checked out fine on 
> their
>     > test.  The hardware seems fine.
>     >> I talked to HP and they will sell me the software that came with 
> the
>     > computer for $34 and it will take it back to the original factory 
> software
>     > build.
>     >> Here is the problem: the original factory build never worked 
> correctly
>     > (unless you call crashing frequently correct)!
>     >> Has anyone else had a problem like this?  Any advice on what to do? 
> I am
>     > not confident that buying the Console Disk will solve the problem. 
> Should
>     > I just buy another version of XP (Home or Professional) and skip the 
> MCE
>     > stuff.
>     >> HP is not owning up to the problem, the tech support answer is to 
> do a
>     > destructive restore (which doesn't work), the machine is out of 
> warrentee,
>     > and is too big for a paperweight.
>     >> Any help would be appriciated.
>     >> Steve
>
>
>

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