Re: ATI E-HOME WONDER
From: Tom (tintruder_at_hotmail.com)
Date: 03/05/04
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Date: Fri, 5 Mar 2004 14:22:54 -0800
Phil,
No personal attack is meant.
You have told us several times that release is immenent. I know the
decision is not yours, but could you please just discuss the real reason for
the delay? There is a credibility gap with ATI wrt these drivers and it's
easy to fix just by a credible explanation.
I mean, is this release really worth waiting for? Or should all interested
parties seek other tuner solutions?
Even if the drivers are not "supported" and people might use different CPUs
than "required" why not let them decide for themselves if it's good enough?
If not, and they can prove they are an AIW 9x00 owner, offer to sell them an
eHome card for $30 just for sticking with ATI for so long.
I know that because a Chevette sucks doesn't necessarily mean a Tahoe sucks,
but a person dissatisfied by one Chevy is less likely to buy ANY Chevy next
time. The treatment users perceive they are getting over the MCE-AIW issue
is already affecting purchasing decisions and will probably continue to do
so for some time. How many sales are you willing to lose over what should
have been a trivial issue?
What's the big secret?
And who at ATI keeps sending me different builds of the drivers? I'm half
afraid they contain some sort of malicious trojan.
"Philip Taylor [ATI]" <ptaylor@online.newsgroup-poster.ati.com> wrote in
message news:eqfqC1uAEHA.1600@tk2msftngp13.phx.gbl...
> we have repeatedly stated our Radeon Catalyst driver is MCE compatible.
> which it is.
>
> but thats not AIW. I certainly have made no claim wrt our AIW drivers and
> MCE as far as out of the box compatibility. I am unaware of any other
> specific claim that AIW is supported out of the box or by the Catalyst
> download package.
>
> with that said, I do agree its been awhile coming for AIW. but going from
> there to making attacks on every ATI product category and getting into
> personal attacks is going too far.
>
> "Tom" <tintruder@hotmail.com> wrote in message
> news:OhnW7yUAEHA.1792@TK2MSFTNGP12.phx.gbl...
> > In fact, ATI will NOT provide drivers simply on the basis of MSDN
> > subscription.
> >
> > And ATI has repeatedly stated their software releases are Fully MCE
> > Compatible, leading people to buy AIW cards then come to all the forums
> > asking WTF? only to find out the drivers are "technically" compatible,
but
> > the specific custom WDM is missing and unavailable.
> >
> > The upgrade market is another valid segment. Swapping out the basic
cards
> in
> > a MCE PC for an AIW9600/9800 is something many have tried and few have
> > succeeded.
> >
> > The "Business Case" is an issue of whether the AIW+MCE issue causes a
loss
> > of revenue in the sale of new cards. One could easily argue that most
> > PVR250 and M150 sales are sales ATI lost in either an AIW, eHW, or
> something
> > later as disappointed customers tell their friends and associates not to
> buy
> > ATI. Word of mouth is a powerful marketing tool, and if you are
> > experimenting with MCE, ATI is not at the top of the list for friendly,
> > helpful companies.
> >
> > If this were only a period of a month or two, that would be one thing.
> > However people like Phil have repeatedly promised the drivers were
coming.
> > It's been 6 months now and the other tuner card manufacturers have
passed
> > ATI by.
> >
> > In lieu of drivers, even a truthful answer would be nice.
> >
> >
> > "Nigel Barker" <nigel@hp.com> wrote in message
> > news:bbob4094ho5i6pnqc751n3nq7mppehgo4h@4ax.com...
> > > On Wed, 3 Mar 2004 01:00:58 -0800, "Tom" <tintruder@hotmail.com>
wrote:
> > >
> > > >The MCE Driver issue is assanine. In absence of drivers, an
> explanation
> > is
> > > >in order.
> > >
> > > Isn't the explanation that the customer for MCE drivers are the OEMs
who
> > > assemble MCE machines? They are entitled to support by ATI having paid
> for
> > the
> > > cards with MCE drivers. Why should they bother to help or support
people
> > who
> > > have acquired the MCE software in some way & then built a home-brew
> > system?
> > > There is no reason or business case to be made for that. If you are a
> > legitimate
> > > developer using MSDN or an OEM I am sure that ATI will work with you.
> > >
> > > >That's the equivalent to this situation where MANY people bought
cards
> > > >expecting support for MCE as was "Weasel-Worded" into press releases.
> > >
> > > Since you can't buy MCE off the shelf except as part of a total
hardware
> &
> > > software package supported by the OEM who assembled it why would you
> > expect any
> > > supplier of peripherals to go out of their way to provide end-user
> > support?
> > >
> > > If you want MCE then either buy a complete supported system or if you
> want
> > to
> > > build your own then get a card that is well supported for MCE like the
> > Hauppauge
> > > WinTV PVR-250. If you want to stick with your ATI card there are
plenty
> of
> > other
> > > PVR solutions available that vary in price from modest cost to free.
> > >
> > > --
> > > Nigel Barker
> > > Live from the sunny Cote d'Azur
> >
> >
>
>
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