Re: PLEASE REPORT AS BUG - Sound loss
From: Donald (jduncan_at_ps-dev.net)
Date: 02/02/04
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Date: Mon, 2 Feb 2004 15:25:26 -0500
Peter, I used to experience the same problem with my 873n. I contacted HP
and they had me reinstall some drivers - which I had done 1000 times before,
however their process was different and it fixed my problem. I haven't lost
TV sound since the end of November / beginning of December. Here is the
process HP support walked me through:
1) Go to device manager
2) Expand the "Sound, video and game controllers" section
3) Right click on each device and if the right click menu for the device has
an "uninstall" option, select it to uninstall the device and driver
4) Repeat this for each device under that section
5) Reboot
I was a little aggitated with HP when they walked me through this because I
had already reinstalled drivers many times over. I was certain the problem
would recur. I was wrong.
"Peter Near" <peter@thenears.com> wrote in message
news:u3lTTLO6DHA.3896@TK2MSFTNGP11.phx.gbl...
> A note to the MVPs, developers, or QA techs who are lurking in the forum.
>
> Please note the following as a bug so that it can be looked at.
>
> ISSUE: Sound not available in some TV recordings.
>
> DESCRIPTION: At seemingly random intervals, the recorded TV programs will
> lose the audio componenet. When this happens, it generally continues
> recording for every program thereafter. The file itself is without audio,
> all other audio on the system works fine. This usually requires a reboot
to
> correct, sometimes self-corrects (I will assume that this corrected itself
> after waking from a standby event).
>
> In MCE v1, this ocurred after using another capture device such as a
webcam
> and external microphone. I assumed then that the capture settings for the
> windows machine were manually redirected to use the microphone and not the
> tuner card to capture audio. This is an unverified assumption, but at the
> time this was enough to point to "software" as the issue and not tuner
card
> failure.
>
> In MCE 2004, this occurs less frequently and I have not been using my
webcam
> since install. So, the cutting out of sound seems much more random now.
>
> SYSTEM: HP 873n stock hardware running MCE 2004 and all windows updates.
> Emuzeed tuner, creative audigy soundcard.
>
> COMMENTARY: This is an adoption issue in our household. We assume
> (specifically my wife assumes) that our important shows are being taken
care
> of by MCE. When we come down and find out an entire night of primetime TV
> was recorded without sound, that faith is shaken.
>
>
- Next message: Ed Rich [MSFT]: "Re: The option for TV has disappeared from Media Center Menu"
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