Re: Can't open pictures that are attached to emails in OE6


=> YOU WILL WANT TO PRINT THESE INSTRUCTIONS FOR OFFLINE REFERENCE

1. Assuming you will want to reinstall IE8, go to http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=341c2ad5-8c3d-4347-8c03-08cdecd8852b and download the installer, SAVING it to your desktop; do NOT RUN it.

2. Disable all NIS components (i.e., anti-virus; anti-spyware; firewall; any Norton Add-ons) then IMMEDIATELY enable the Windows Firewall (Start | Settings | Control Panel | Windows Firewall)!

3. Close all open applications (anything with a taskbar icon).

4. Uninstall "Windows Internet Explorer 8" via Add/Remove Programs & reboot TWICE!

5. Repeat Steps #2 and #3 above.

6. Double-click on the file you saved in Step #1 to reinstall IE8. Follow all prompts and reboot TWICE when finished.

7. Confirm that all NIS components are enabled and that the Windows Firewall is disabled.

8. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan | Install any Critical Security Updates offered (i.e., KB960897). If a Root Certificates update is listed in the Optional Updates category, install it to take full advantage of IE7's enhanced security.

9. FWIW, you're running NIS 2009 v2.5 and only v3.x is supported in IE8. If your subscription is current, you can upgrade to v3.x for free. Contact Symantec Support.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I'm sure that Norton was running as [IE8] was installed automatically.

norton is NIS ver. 16.5.0.134 Doesn't say anything about 2009

"PA Bear [MS MVP]" wrote:
Was NIS running in the background when you installed IE8?

Are you running NIS 2009 v3.0?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I am having this problem on machine running XP Media Center SP3, IE8, OE6.
Just recently after installing IE8 istarted having trouble opening
attached
picstures in Outlook Express. When trying to open jpg in attachment the
hourglass displays for about 1 second and then nothing. Only happens with
jpg or jpeg, everything else opens fine. They use to open into picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at
least)
get the pictures to open just like they always did. But at some point it
stops working correctly. I have not figured out what I do that makes it
stop yet.

When writing an email and I attach a picture to the email if I double
click
on the file in the attatch line on the email they open right up. But in
my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but acts
the same way.

Any sugestions?

.

Relevant Pages

  • Re: Cant open pictures that are attached to emails in OE6
    ... Norton Add-ons) then IMMEDIATELY enable the Windows Firewall (Start | ... Confirm that all NIS components are enabled and that the Windows Firewall ... Install any Critical Security Updates offered ... jpg or jpeg, everything else opens fine. ...
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    ... NIS's real-time system protections can "hork" an IE upgrade (or the install of a Windows Service Pack) if they're running in the background during the installation process. ... Install any Critical Security Updates offered ... jpg or jpeg, everything else opens fine. ...
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