Re: Preview pane is blank

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steve

"Alberto" <Alberto@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:51D35EF3-E908-4750-ADA2-AA47C940ECB2@xxxxxxxxxxxxxxxx
When we use Ctrl-F3 we get all the information about the email, as if
checking the source. What is this supposed to accomplish? The situation is
that all the email in heer Inbox has been affected - that is, the only way to
read any of them, including attachments is to use Plain Text and then click
on the resulting paperclip.

Un-installing OE, wiping out the Reg keys, deleting OE folders, etc. nothing
has worked to make the email viewable either in Preview or in its own window
(after dbl-clicking).

Created an account in Outlook instead, imported all messages and addresses,
and all is well so far.
Still stumped about OE though.


"Robert Aldwinckle" wrote:


"Alberto" <Alberto@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:47F69631-2592-4723-8396-82D668FE9F11@xxxxxxxxxxxxxxxx

>> So the E-mail was an .htm file? And the E-mail's attachments
>> were other files listed when you clicked on the paperclip icon?
>> Now imagine that there is no Plain Text component to that E-mail...
>>
> I do not know for sure that the email was .htm. The attachements were > not
> other files, they were other "types" - the email was actually .att, the > Excel
> was listed as .xls, etc.
>>
>> > but the preview pane is still blank.
>>
>>
>> Because there is no Plain Text component to that E-mail. ; )
>> Use Ctrl-F3 to check. If the E-mail is one she wants to read
>> turn *off* Read all messages in plain text.
>
> If we turn "off" the Plain Text then we cannot see nor read anything at > all.
> I will try the Ctrl-F3, but not holding my breath.


Then it is not an E-mail. I don't know how it could have been received
into the Inbox.


>
>>
>> BTW what happens if you turn the Preview pane off
>> and just open the E-mail in its own message window?
>> (E.g. press Ctrl-o or hit Enter while the message is selected
>> in the message list.)
>
> If you try to open the email in its own window it is blank, just like > the
> Preview pane.


Again, try using Ctrl-F3 then. Note Alt-Enter, Ctrl-Tab,Alt-M is the equivalent
and is required if the Preview pane is off. An alternative which might make
your inspection easier is to use Message, Forward as Attachment and then
drag the resulting .eml attachment to an open Notepad window.


HTH

Robert
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