Re: Preview pane is blank

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"Alberto" <Alberto@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:47F69631-2592-4723-8396-82D668FE9F11@xxxxxxxxxxxxxxxx

So the E-mail was an .htm file? And the E-mail's attachments
were other files listed when you clicked on the paperclip icon?
Now imagine that there is no Plain Text component to that E-mail...

I do not know for sure that the email was .htm. The attachements were not
other files, they were other "types" - the email was actually .att, the Excel
was listed as .xls, etc.

but the preview pane is still blank.


Because there is no Plain Text component to that E-mail. ; )
Use Ctrl-F3 to check. If the E-mail is one she wants to read
turn *off* Read all messages in plain text.

If we turn "off" the Plain Text then we cannot see nor read anything at all.
I will try the Ctrl-F3, but not holding my breath.


Then it is not an E-mail. I don't know how it could have been received
into the Inbox.




BTW what happens if you turn the Preview pane off
and just open the E-mail in its own message window?
(E.g. press Ctrl-o or hit Enter while the message is selected
in the message list.)

If you try to open the email in its own window it is blank, just like the
Preview pane.


Again, try using Ctrl-F3 then. Note Alt-Enter, Ctrl-Tab,Alt-M is the equivalent
and is required if the Preview pane is off. An alternative which might make
your inspection easier is to use Message, Forward as Attachment and then
drag the resulting .eml attachment to an open Notepad window.


HTH

Robert
---


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