Re: Error Number: 0x800CCC6D

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I use Cox on the west coast and port 25 works fine for me. I don't believe that is the issue.

Are you using the Cox security program? McAfee, anti-spam, etc.? The error message suggests that the anti-spam program is causing your problem. I would start by not using the Cox program and not using McAfee and any anti-spam program.

Get that stuff off your machine and get a good, freeware anti-virus program such as AVG or Avast.

McAfee Consumer Products Removal Tool three-step fix
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

AVG Anti-Virus Free Edition 8.0
http://free.grisoft.com/ww.download?prd=afe

Do a custom installation and opt out of e-mail scanning.

Avast:
http://www.avast.com/eng/download-avast-home.html

In the case of Avast, choose Custom Installation and under Resident Protection, uncheck: Internet Mail and Outlook/Exchange.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA



"WOLLAM" <WOLLAM@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:6472C2A4-DD8B-44C0-AAB1-599B0E5BD037@xxxxxxxxxxxxxxxx
Bruce, Thanks for the input, but to no avail. I called Cox and explained the
587 port. We tried that and port 465 as well, but neither seemed to work.
Additionally we tried: disabling all aspects of our virus protection
(McAfee), reset the router and/or modem, changed cabling to bypass the
router, system restore and, using an idea from another forum, ran a full
scan. Nothing works. I tried sending to a smaller Group (13 addresses this
time as opposed to 83 in the email where the issue started); nothing. After
trying the port changes I received the following error codes: 0x800CCC19 and
0x800CCC78. With these codes tech said it was a security issue but could
find no solution.

Oddly, though, my wife was able to receive an email addresses to a few dozen
recipients. She then hit 'Reply All' and it was successful.

I would welcome any and all suggestions as my wife is literally freaking
out. I am going to try one more thing and then call Cox to demand a fix or a
reason. To date they have been able to provide neither.

Thanks Again,
Dan Wollam

"Bruce Hagen" wrote:

Looks like a problem with Cox that has not made its way down to the tech
support. See this almost identical post in OE General today. I would call
Cox back and ask to speak to a Tier 2 tech and cite this other persons
issue.

http://groups.google.com/group/microsoft.public.outlookexpress.general/browse_thread/thread/497946f6828d0740?hl=en&q=author:jmg44%40cox.net
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"WOLLAM" <WOLLAM@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D3344812-7B1B-433D-9E79-C1C9A6762D8D@xxxxxxxxxxxxxxxx
> In Outlook Express 6.0 wife attempted to send a Group email and which > was
> returned as undeliverable due to the following error message:
>
> The message could not be sent because its size exceeded the server's
> limit.
> You can use the option, located in Tools | Accounts | Properties |
> Advanced,
> to break messages into smaller parts. Subject 'Hello', Account:
> 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server
> Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was
> undeliverable.
> This message has been found to be a potential spam message, and has
> therefore
> been blocked. Please visit http://coxagainstspam.cox.net for more
> information.', Port: 25, Secure(SSL): No, Server Error: 552, Error > Number:
> 0x800CCC6D
>
> This was attempted to a Group of 83 recipients, and the message size is
> 5kb.
> So far, the best Cox could tell me is to check that the 'syntax' of all
> recipients in the Group is correct; they are.
> Thanks in advance for any and all help.



.

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