Re: What's erasing my OE 6.0 mail & newsgroup accounts?

Adhere to the Caveats I posted and all should be well.

Blithe wrote:
Thanks in advance, Bear. I will follow your detailed instructions forthwith
& let you know results when done. This is not the 1st time I have had
corruption/identity issues with OE - my usually very reliable & preferred
email software. However, it is almost a singular event - so it's difficult
to recognize the symptoms - much less know the remedy even if the symptoms
appear familiar.

Blithe


"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:OXIe6jfQJHA.576@xxxxxxxxxxxxxxxxxxxxxxx
Your current Identity may be damaged, especially if its the default-named
Main Identity. Try one or more of your mail accounts in a new Named
Identity...

File | Identities | Add new identity

Assuming all is well, (1) compact all folders in the old identity, (2)
import any remaining messages from the old identity into the new one, and
then (3) delete the old one (File | Identities | Manage Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting and frequently perform a manual compact of
all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm

- Disable email scanning by your anti-virus application. It can cause
corruption (i.e., loss of messages), it provides no additional protection,
and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Blithe wrote:
Yes, Bear, "as in the accounts are no longer present in Tools | Accounts
" -
everything else, folders and messages, was & still is intact and
functioning.

When the 1st episode came to my attention, the OE account installation
Wizard popped up (I don't know what triggered it) & I just closed the
window
thinking it just a random aberrration. It was not until I got OE server
errors that I checked the Tools - Accounts & discovered both Mail & News
tabs for 'Internet Accounts' window were blank - no accounts being listed.
Blithe


"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:uL6UTxeQJHA.4680@xxxxxxxxxxxxxxxxxxxxxxx
"Erased clean" as in the accounts are no longer present in Tools |
Accounts
or as in "all of my messages were deleted from OE"?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Blithe wrote:
OS= W2K (SP4)
On two random occasions now I have had my mail & newsgroup accounts
erased -
clean.
I use only two accounts - mail with POP & SMTP server names for my ISP
account - and this newsgroup account.

I suspected that an application like a hard drive defragger or register
cleaner might be at fault. I tested them with no results. I have had
no
leads on Internet or the Microsoft Knowledge Base searches. I have good
anti-virus & malware protection. I've never had this issue - ever.

I'd greatly appreciate a pointer. Thanks -
Blithe

.

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