Re: Lost Inbox

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Why it happens:

http://insideoe.tomsterdam.com/problems/bugs.htm#mailgone
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Recovering the missing data: http://www.oehelp.com/OETips.aspx (#2 and #4) and http://support.microsoft.com/?kbid=918069 (see Notes section under Resolution)
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DBXpress (faster, more powerful, with even greater functionality)
http://www.oehelp.com/DBXpress/Default.aspx
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Avoiding Such Corruption in Future:

- Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is automatically compacting your message store.

- Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages), it provides no additional protection, and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

rock wrote:
Backing up my OE this morning program crashed ("OE has encountered a problem
and needs to close")

When I re-start it my inbox has gone - all the other folders seem to be
intact

How can I restore the inbox? As well as the regular OE backup I have a full
backup of my PC

What file should I be restoring ?

Thanks

Rog

.

Relevant Pages

  • Re: Switching Identities in OE 6
    ... See "To avoid such corruption in future" in my earlier reply. ... 'new identity' will not allow me to switch without having to 'reboot' my ... folder (View> Folders and groups must be checked)? ... Your anti-virus application's email scanning feature can also cause ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: problem switching identity
    ... Assuming all is well, compact all folders in the old identity, ... but only get the hour glass spinning in the lower view pane. ... Disable email scanning by your anti-virus application. ... To make sure that Auto-Protect is providing the maximum ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: problem switching identity
    ... Assuming all is well, compact all folders in the old identity, ... but only get the hour glass spinning in the lower view pane. ... Disable email scanning by your anti-virus application. ... To make sure that Auto-Protect is providing the maximum protection, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: problem switching identity
    ... but only get the hour glass spinning in the lower view pane. ... folders created for this purpose. ... Disable email scanning by your anti-virus application. ... To make sure that Auto-Protect is providing the maximum protection, ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: missing mails
    ... Disable Background Compacting and frequently perform a manual compact of all OE folders while "working offline". ... Do not cancel Automatic Compacting, should it occur, and do not attempt to close OE via Task Manager or shutdown your machine if Automatic Compacting is taking place. ... Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. ... To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)