Re: Can't Receive OE prompted for username/password


*Always* reply to your original thread!

...his webmail is working fine.

That has nothing to do with OE.
--
~PA Bear


OE baffled wrote:
In regards to the previous question " can't receive in OE and getting the
prompt for username and password ".

I am asking this on behalf of a friend who has this issue. The person is
blind and uses a JAWA program to access his e-mail through OE. We've
checked his email access through the ISP provider webmail and all works
fine there so there is no issue with the server.

As for giving you the error verbatim, I was listening to it over the phone
and all that got from the error was " prompted for username and password " .
There was no error number.

The person had this issue over a week ago with the same prompt but what had
happened is when he called in for technical support the password was changed
and he was unable to get it changed for OE. I assisted him in getting that
password changed thinking that would resolve the issue but it seemed that
the password wasn't retaining in OE. What happened in the end was the OE
account was deleted and we rebuilt the account from scratch. All the
settings were checked as per his ISP provider to be correct. That seemed
to resolve the issue up until today.

The customer is getting the same prompt for username and password and to his
knowledge no changes have been made. Again his webmail is working fine.
The operating system is XP.

The biggest hurdle for this person is being blind and having to rely on his
trainer to help him with it at this time.

Is this possibly a corrupt OE program or a conflict with the program he uses
( JAWA ).

.

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