Re: Outlook Express Shutdown after Installation of XP SP3
- From: "PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx>
- Date: Sun, 7 Sep 2008 02:50:43 -0400
Was Trend Micro Anti-Virus running in the background when you installed WinXP SP3? See http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Jerry G wrote:
Bruce,
Thanks for the help - I am back up. Since I had not had any problems with
Trendmicro at all before the current issue, I was hesitant to put the blame
there. But I checked it out anyway. I first shut off the email scanning
(no help) and then disabled it entirely with no joy. So I uninstalled SP3,
rebooted and Outlook Express 6 now runs again, even with Trendmicro going.
So maybe I had a bad install of SP3. Or maybe SP3 doesn't like the Outlook
Express/Trendmicro combination. I like what I have now so why should I try
to reinstall Sp3 again. What does it buy me? I hate to trade off a
perfectly running configuration that I like for some marginal gains in areas
that I don't need or use. What are your thoughts?
Thanks again,
Jerry
"Bruce Hagen" wrote:
Not even close to the other thread with Preview Pane issues. Thank you for
starting your own.
There are known issues with the latest versions of TrendMicro. Turn off
e-mail scanning first and see if that helps. (You may need to remove your
AV and reinstall in custom mode, unchecking e-mail scanning when you see
that option.
The next step would be removing TrendMicro entirely.
If still no joy, remove SP3. Does the problem still persist? If it does, it
wasn't SP3, but a coincidence. If the problem is resolved, you may have had
a bad install of SP3.
If SP3 was downloaded with an anti-virus, or anti-spyware, program running,
you may have a bad installation.
From: http://technet.microsoft.com/en-us/windowsxp/cc164204.aspx
* If the configuration of your antivirus software prevents certain system
files from being changed, SP3 installation might fail. Try temporarily
disabling your antivirus software. You can usually do this by
right-clicking your antivirus program icon (which typically appears in the
bottom right-hand corner of the computer screen) and clicking Disable.
* If you disable your antivirus software before you install the service
pack, be sure that you are aware of the risks involved, and be sure to
enable it after the service pack is installed.
Remove SP3 via Add/Remove Programs, reboot and download and install it
again. Before you do, turn off your anti-virus and any anti-spyware
programs such as Windows Defender. If you use a third party firewall,
disable it and turn on the Windows Firewall in the Control Panel for the
installation. Once SP3 is in and working, you can enable the third party
firewall and turn of the Windows Firewall. Do not keep both running.
Steps to take before you install Windows XP Service Pack 3:
http://support.microsoft.com:80/kb/950717
WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx
Release Notes for Windows XP Service Pack 3
http://download.microsoft.com/download/c/d/8/cd8cc719-7d5a-40d3-a802-e4057aa8c631/relnotes.htm
Download Windows XP Service Pack 3 here:
http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en
Free unlimited installation and compatibility support for Service Pack 3:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gpr
"Jerry G" <JerryG@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BDFDA87E-003F-494B-9272-F763A6A338F5@xxxxxxxxxxxxxxxx
I have been running XP Home Edition with Outlook Express 6 for some time
with
no problems. I have set up one identity and two accounts, one for Juno
and
one for Knology. I run the Trend anti-virus and have had no interference.
Several days ago I installed SP3 and have not been able to connect with
Outlook Express since. The errors I get are:
"A time-out occurred while communicating with the server. Account:
'pop3.knology.net', Server: 'pop3.knology.net', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19"
and
"A TCP/IP error occurred while trying to connect to the server. Account:
'pop3.knology.net', Server: 'pop3.knology.net', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC15"
And I also get the same error messages for the Juno account/server.
I tried deleting both accounts and re-establishing them - no joy. I also
established another identity and got the same result. Help!
.
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- From: Jerry G
- Re: Outlook Express Shutdown after Installation of XP SP3
- From: Bruce Hagen
- Re: Outlook Express Shutdown after Installation of XP SP3
- From: Jerry G
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