Re: Where does the problem lie ?

Tech-Archive recommends: Fix windows errors by optimizing your registry

Repost:
Is your router running the latest firmware version?

YMMV = your mileage may vary (i.e., you may have different results)

In the situation, I can open Internet Explorer but no web pages load. All
the tabs have the same "cannot open the web page" message

Error message after you install a Windows Internet Explorer 7 update from Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the following:

1. Disable your anti-virus application, all Norton Add-ons (if any), any real-time protection provided by an anti-spyware application (except for Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any third-party firewall AND THEN enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) except #4 below until your anti-virus application has been re-enabled! If you're running ZA Free firewall, you may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB950579)" via Add/Remove Programs (make sure Show Updates box is checked at top right) and reboot.

3. Re-do #1 above.

4. Go to http://windowsupdate.microsoft.com and install any Critical Updates offered. If a Root Certificates update is listed in the Optional Updates category, install it to take full advantage of IE7's enhanced security.

5. Reboot > Make sure everything in #1 above is enabled again and, if applicable, disable the Windows Firewall and enable (or reinstall) your third-party firewall.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Jack Sadie wrote:
In the situation, I can open Internet Explorer but no web pages load. All
the tabs have the same "cannot open the web page" message but I cannot
remember the wording.

Sorry but don't recognise YMMV ?

Thank you. None of that software should be causing the problem (but YMMV
when it comes to CAAV9).

Does "I could not get into Internet Explorer" mean that IE wouldn't
open/load, or that you couldn't reach any webpages?

Is your router running the latest firmware version?

How to troubleshoot network connectivity problems in Internet Explorer
[ignore APPLIES TO section]
http://support.microsoft.com/kb/936211
--
~PA Bear

Jack Sadie wrote:
Sorry PAB ! Windows XP home v5.1 SP2, IE7, Computer Associates Anti-virus
9,
only Defender, no 3rd Party firewall but Windows firewall switched on.
Used
Pipex as ISP for several years without problems.
Thanks for looking into it.

Windows version? IE version (yes, IE)? What anti-virus application or
security suite is installed? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Jack Sadie wrote:
Recently I have experienced several intermittent periods of perhaps 10
or
12
hours when I could not get into Internet Explorer, nor could I access
Outlook Express on line. A check with a friend who uses the same ISP
confirmed that he could access without any trouble so there was no
general
problem at Pipex so far as I could tell.

However I was clearly connected to the internet via my wireless router,
and
even as I watched, my Local Area Network Status showed that packets
were
being both sent and received. Furthermore my Anti-virus program was
updated
with new signature files without any problem during the period when I
could
not get access.

I cannot therefore understand where the problem lies. I attempted to
use
the
diagnostic tool which displays on Internet Explorer if you cannot get
access, but sadly the log I printed has been destroyed and I cannot
recall
any detail. I do know that it referred to "DNS" and "the server" in
some
way, but that may not help.

Any ideas ? Is the connection for my Antivirus Signature download
independent of my ISP - it seems it must be? I obviously don't
understand
the mechanism and will be obliged for help.

.

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