Re: OE - Compress Folders after SP3

Is the above option enabled? If so, did you disable it and was it disabled
before you installed SP3?

Not enabled, and it was disabled before SP3 install

OK, that explains why your replies aren't quoting the way we'd expect (i.e., as I've edited above). [Enabling that option while we're working in this thread would help to avoid confusion.]

Tried uninstalling AVG and reinstalling without email scanning - no joy
Tried disabling ZA Pro - no joy

Try Steve's last recommendation.

If no joy, I'd next try uninstalling ZA Pro, enabling the Windows Firewall, creating a(nother) new identity and see if the behavior persists in it.

If still no joy, I'd leave ZA Pro uninstalled, uninstalling SP3 via Add/Remove Programs (with AVG disabled), and then reinstalling SP3 *via Windows Update* and the *Express* option (with AVG disabled) to see if the original install of SP3 was compromised.

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717

Otherwise, I'd open a free support incident. IMHO you should NOT be seeing this OE behavior (though I'll fully admit that others have reported it, too, despite the fact that it wasn't seen in any of the beta builds of SP3 AFAIK).

Free unlimited installation and compatibility support is available for Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and e-mail support is available only in the United States and Canada.

• US: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

• CA: http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

• UK: http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

• AU: http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Larry wrote:
Further Info - If, in Manage IDs, I untick the ID the program starts in and
change the ID in "When the program cannot ask you to choose ID" - the
incrementing counter switches to that ID and the counter continues to
increment with OE not running.

See inline answers


"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:OA3%233%23DtIHA.5472@xxxxxxxxxxxxxxxxxxxxxxx
I have nothing further to suggest or recommend, Larry, but tell me
something, please:

OE Tools | Options | Send | News Sending Format | Plain Text | Indent the
original text with...

Is the above option enabled? If so, did you disable it and was it disabled
before you installed SP3? - Not enabled, and it was disabled before SP3
install

Also, is AVG 8.0 Email Scanner installed and enabled? - Yes - scanning
incoming mail only. I am going to try uninstalling and reinstalling without
it. I also have a support request open with MS but haven't heard back yet.
Suspect they might be busy. :)
--
Larry


Larry wrote:
Further Info re this:

I turn on the PC and do not start OE or anything else. I set the counter
to
zero and leave the machine for an hour. At the end of the hour, with
nothing being done on the machine, the counter has incremented to 9 on my
ID. I don't know whether this info helps, but it certainly adds to the
puzzle.

ZA Pro 4.5.538.001 has been on the machine for several years and has
worked
perfectly. This is definitely an SP3 problem and I'm not going to go that
route on spec.
--
Larry

"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:u$LPkR7sIHA.4476@xxxxxxxxxxxxxxxxxxxxxxx
I've seen several instances where having ZA Pro installed when you install
SP3 (even if it's disabled during the install) cause any number of
problems,
Larry.

Other than (1) uninstalling ZA Pro, (2) enabling the Windows Firewall, (3)
uninstalling SP3 via Add/Remove Programs (with AVG disabled), and (4)
compacting all folders in all identities, (5) reinstalling SP3 via Express
option at Windows Update (not using a downloaded installer) (with AVG
disabled and all applications closed), and (6) rebooting twice, I'd
recommend that you open a free support incident.

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

. US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

. CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

. UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

. AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

. Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3

Larry wrote:
Further to last night's info: By the time I was ready to shut down
(about
2
hours after compacting), the count on the main ID had gone to 28. There
was
only 2 changes of ID during that time so something else is incrementing
this
counter. This did NOT happen before SP3 install. As I said before, the
counter increased by just changing the screen saver time via desktop|rt
click and obviously other things are incrementing it as well.

PA - See inline answers


"PA Bear [MS MVP]" <PABearMVP@xxxxxxxxx> wrote in message
news:uvUIop5sIHA.5832@xxxxxxxxxxxxxxxxxxxxxxx
[I've read all replies as of this post.]

What anti-virus application or security suite is installed? - AVG8 free
What anti-spyware applications (other than Defender)? - None that runs
in
background
What third-party firewall (if any)? - ZA Pro (been on for several years)
Were any of these applications running when you installed SP3? - No

Did you install SP3 via Windows Update or manually? - Manually
Was the machine running WinXP SP1 or WinXP SP2 before SP3 was
nstalled? -
SP2
If WinXP SP2, was the machine fully patched at Windows Update before SP3
was
installed? - Yes

By any chance had you reinstalled WinXP SP2 or done a Repair Install
immediately prior to installing SP3? - No

Larry wrote:
Since I installed SP-3, OE is continually asking to compress folders,
several times a day in fact. Even though I do compress them, when
asked,
it
prompts me within a couple of hours to do it again.

Anyone else getting this?

How do I stop it from happening?

.

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