Re: jpg attachment hangs OE 6

I'm still struggling with this problem. Here's what I just did this
afternoon (1/13):

I removed the Indentity registry key (per MSoft's Article #314424). I
removed all my accounts under Outlook Express. I had recently backed up my
messages, address book and account files.

I recreated the identities and imported all the messages and address books
for each one.

I sent myself an email with a .jpg attachment and it still hangs the window
and Outlook Express program.

I'm not sure what the issue is here? Is OE itself corrupt and therefore
that's why removing accounts/identities didn't fix the problem?

What else can I try?

Thanks.

"PA Bear [MS MVP]" wrote:

cf. http://aumha.net/viewtopic.php?t=31125
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Bruce Hagen wrote:
You should post everything. I have not heard of any instance where posting
the entire log created any privacy issues.

"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:6594FB0B-0740-4C32-8534-69088C88BA87@xxxxxxxxxxxxxxxx
Bruce - one last question.

I ran hijackthis and see a bunch of information (registry keys) that
relate
to my company. When I post my information should I worry about sharing
something I shouldn't? Here's an example of an entry that looks
innocent:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title =
Microsoft
Internet Explorer provided by NCR Corporation

I'll post after I hear back from you as I sure don't want to get myself
into
a mess with sharing anything confidential.

BTW - I ran Spybot and it found about 5 items that I had the program
delete
however the issue wtih the .jpg hanging OE still remains. I'll look at
the
others tomorrow.

Thanks again,
Nancy
"Bruce Hagen" wrote:

<QP>
I won't post my log in this forum though ;-)
</QP>

Exactly. But please let us know what your final results are.

Good luck.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0FC43AD0-0773-4544-B832-F53996DDAC0F@xxxxxxxxxxxxxxxx
Hi Bruce,

Yes - multiple address and all require me to switch identities. Also
yes
about using only the one computer for email.

Trend Micro has been on my system for quite some time. I use my own
system
to access the servers at work. Originally the company was using McAfee
then
switched to Trend Micro about two or three years ago so that's what's
been
on
my machine for a long while. I have two profiles on my PC - one as
'Administrator' and one is my work profile. When I'm on the
'Administrator'
profile, I see that the Trend Micro icon in the System Tray is
'disconnected'. I was told that it's still actively protecting my PC
but
is
only 'connected' when I'm logged on to the servers at work.

Hmmm...infected PC - that would be a very first for me over many, many
years
but I am leaning towards that. I'll start down the list you gave me
and
let
you know how it goes. I won't post my log in this forum though ;-)

Thanks for all your help,
Nancy

"Bruce Hagen" wrote:

If I have this right:

Multiple addresses and some, if not all, require you to switch
identities.
We are talking about only one computer.

Is Trend Micro on this machine, and is it a recent install? I don't
know
the
version, but the very latest has caused problems with OE. (This is a
very
new development). If it is a version you have had for awhile, probably
not a
problem.

From everything you have explained, it is obviously not a corrupt
identity,
and I don't think it is Trend Micro. Since it started when you opened
an
attachment, I believe your machine has been infected.

Courtesy of MVP Robear Dyer (PA Bear):

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred
tool
to
use. It will help you to both identify and remove any
hijackware/spyware.

**Post your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:93108A6E-CDAA-4D2D-BBF8-1C31FF221BE1@xxxxxxxxxxxxxxxx
Good Morning Bruce,

All of our email addresses/identities (4 addresses) have different
Inboxes
and various folders we've created so when I do backups, I have to go
to
Tool/Options/Maintenance and select the Store Folder for that email
account.
When I check email for my husband (he doesn't email very much), I
select
File/Switch Identity and pick his name (email account) from the
list.

This problem surfaced when I received an email from a friend that
had
an
attachment. I could see part of it and went to use the scroll bar
to
see
the
rest and realized it wouldn't budge that's when I tried File/Exit
and
that
wouldn't work either.

I did some testing by sending myself one of my own jpgs as an
attachment
and the exact same thing happened. I tried sending myself a .gif
and
it
didn't happen. The size of the .jpg attachment doesn't matter
either -
it
can be small and still hang the program when I open the email.

What I tried last night was to send an email with a .jpg attachment
to
my
husband's email address (same PC - just switched to his identity).
When I
opened the email, the program hung just like it does on my account.

Email scanning does not happen with Outlook Express as I also use my
computer to access the server at work and they've installed Trend
Micro
which
I see only scans 'Outlook' email (which is the program I ONLY use
for
work
when I'm logged on with my other profile).

Let me know if I wasn't clear with the above.

Thank you,
Nancy

"Bruce Hagen" wrote:

One identity is when you have all your addresses using the same
instance
of
the Outlook Express Inbox, (unless you have rules to divert). If
you
sent
a
message to a different address that was not in the same identity,
(i.e.
another machine, or had to switch identities), then a new identity
is
not
the answer.

As I understand, this happened when your friend sent you an e-mail,
and
also
when you sent your husband an e-mail? He had the same incoming
problem
on
a
different machine?

If that is the case, then nothing I posted so far will help. If
your
husband
has a different machine, what do you both have in common besides
your
ISP? A
router?

I have to think on this for a bit. In the meanwhile, make sure
e-mail
scanning is disabled on all the machines in your house.

Turn off e-mail scanning in your anti-virus program. It is a
redundant
layer
of protection that eats up CPUs, slows down sending and receiving,
and
causes a multitude of problems such as time-outs, account setting
changes
and has even been responsible for lose of messages. Your up-to-date
A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C4C612CD-A31B-420E-978B-7C6D301DD3D9@xxxxxxxxxxxxxxxx
Hi Bruce,

Sorry that was long winded....I think I'm that way
conversationally
unfortunately (my poor friends and coworkers) :-(

I cleared TIFs recently (about 4 hours ago) so that didn't do the
trick.

As for identities, don't I have to get an additional email
account
approved
by my ISP first?

I was able to create the identity (called test). I went through
all
the
steps of putting in the POP server and SMTP server info but when
I
tried
to
send myself an email from that 'test' TO 'test', it went through
the
outbox
but I did not receive it in my inbox. It was still in the 'sent'
folder.
The only thing I didn't do is require a password as I didn't
think
that
was
necessary.

Can you give me a bit more guidance on this?

One thing I just tried was sending an email with a .jpg
attachment
to
my
husband's email address (another identity that's been there).
Same
thing
happens there :-( I've got 4 email addresses or identities so
if I
have
to
remove them all then recreate them, I'll save all the folders and
.

Relevant Pages

  • Re: jpg attachment hangs OE 6
    ... removed all my accounts under Outlook Express. ... address book and account files. ... I sent myself an email with a .jpg attachment and it still hangs the ... Trend Micro has been on my system for quite some time. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: jpg attachment hangs OE 6
    ... removed all my accounts under Outlook Express. ... address book and account files. ... Yes - multiple address and all require me to switch identities. ... Trend Micro has been on my system for quite some time. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: jpg attachment hangs OE 6
    ... Trend Micro has been on my system for quite some time. ... Multiple addresses and some, if not all, require you to switch identities. ... MS-MVP Outlook Express ... What I tried last night was to send an email with a .jpg attachment to my ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: jpg attachment hangs OE 6
    ... Is Trend Micro on this machine, and is it a recent install? ... MS-MVP Outlook Express ... Tool/Options/Maintenance and select the Store Folder for that email account. ... What I tried last night was to send an email with a .jpg attachment to my ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: jpg attachment hangs OE 6
    ... MS-MVP Outlook Express ... Trend Micro has been on my system for quite some time. ... When all else fails, HijackThis ... What I tried last night was to send an email with a .jpg attachment to ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)