Re: jpg attachment hangs OE 6

You should post everything. I have not heard of any instance where posting the entire log created any privacy issues.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:6594FB0B-0740-4C32-8534-69088C88BA87@xxxxxxxxxxxxxxxx
Bruce - one last question.

I ran hijackthis and see a bunch of information (registry keys) that relate
to my company. When I post my information should I worry about sharing
something I shouldn't? Here's an example of an entry that looks innocent:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft
Internet Explorer provided by NCR Corporation

I'll post after I hear back from you as I sure don't want to get myself into
a mess with sharing anything confidential.

BTW - I ran Spybot and it found about 5 items that I had the program delete
however the issue wtih the .jpg hanging OE still remains. I'll look at the
others tomorrow.

Thanks again,
Nancy
"Bruce Hagen" wrote:

<QP>
I won't post my log in this forum though ;-)
</QP>

Exactly. But please let us know what your final results are.

Good luck.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:0FC43AD0-0773-4544-B832-F53996DDAC0F@xxxxxxxxxxxxxxxx
> Hi Bruce,
>
> Yes - multiple address and all require me to switch identities. Also > yes
> about using only the one computer for email.
>
> Trend Micro has been on my system for quite some time. I use my own
> system
> to access the servers at work. Originally the company was using McAfee
> then
> switched to Trend Micro about two or three years ago so that's what's > been
> on
> my machine for a long while. I have two profiles on my PC - one as
> 'Administrator' and one is my work profile. When I'm on the
> 'Administrator'
> profile, I see that the Trend Micro icon in the System Tray is
> 'disconnected'. I was told that it's still actively protecting my PC > but
> is
> only 'connected' when I'm logged on to the servers at work.
>
> Hmmm...infected PC - that would be a very first for me over many, many
> years
> but I am leaning towards that. I'll start down the list you gave me > and
> let
> you know how it goes. I won't post my log in this forum though ;-)
>
> Thanks for all your help,
> Nancy
>
> "Bruce Hagen" wrote:
>
>> If I have this right:
>>
>> Multiple addresses and some, if not all, require you to switch
>> identities.
>> We are talking about only one computer.
>>
>> Is Trend Micro on this machine, and is it a recent install? I don't >> know
>> the
>> version, but the very latest has caused problems with OE. (This is a >> very
>> new development). If it is a version you have had for awhile, probably
>> not a
>> problem.
>>
>> From everything you have explained, it is obviously not a corrupt
>> identity,
>> and I don't think it is Trend Micro. Since it started when you opened >> an
>> attachment, I believe your machine has been infected.
>>
>> Courtesy of MVP Robear Dyer (PA Bear):
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine.blogspot.com/
>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> When all else fails, HijackThis
>> v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred >> tool
>> to
>> use. It will help you to both identify and remove any >> hijackware/spyware.
>>
>> **Post your log to http://aumha.net/viewforum.php?f=30,
>> http://castlecops.com/forum67.html,
>> http://forums.subratam.org/index.php?showforum=7, or other appropriate
>> forums for expert analysis, not here.**
>> -- >> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:93108A6E-CDAA-4D2D-BBF8-1C31FF221BE1@xxxxxxxxxxxxxxxx
>> > Good Morning Bruce,
>> >
>> > All of our email addresses/identities (4 addresses) have different
>> > Inboxes
>> > and various folders we've created so when I do backups, I have to go >> > to
>> > Tool/Options/Maintenance and select the Store Folder for that email
>> > account.
>> > When I check email for my husband (he doesn't email very much), I
>> > select
>> > File/Switch Identity and pick his name (email account) from the >> > list.
>> >
>> > This problem surfaced when I received an email from a friend that >> > had
>> > an
>> > attachment. I could see part of it and went to use the scroll bar >> > to
>> > see
>> > the
>> > rest and realized it wouldn't budge that's when I tried File/Exit >> > and
>> > that
>> > wouldn't work either.
>> >
>> > I did some testing by sending myself one of my own jpgs as an
>> > attachment
>> > and the exact same thing happened. I tried sending myself a .gif >> > and
>> > it
>> > didn't happen. The size of the .jpg attachment doesn't matter >> > either -
>> > it
>> > can be small and still hang the program when I open the email.
>> >
>> > What I tried last night was to send an email with a .jpg attachment >> > to
>> > my
>> > husband's email address (same PC - just switched to his identity).
>> > When I
>> > opened the email, the program hung just like it does on my account.
>> >
>> > Email scanning does not happen with Outlook Express as I also use my
>> > computer to access the server at work and they've installed Trend >> > Micro
>> > which
>> > I see only scans 'Outlook' email (which is the program I ONLY use >> > for
>> > work
>> > when I'm logged on with my other profile).
>> >
>> > Let me know if I wasn't clear with the above.
>> >
>> > Thank you,
>> > Nancy
>> >
>> > "Bruce Hagen" wrote:
>> >
>> >> One identity is when you have all your addresses using the same
>> >> instance
>> >> of
>> >> the Outlook Express Inbox, (unless you have rules to divert). If >> >> you
>> >> sent
>> >> a
>> >> message to a different address that was not in the same identity,
>> >> (i.e.
>> >> another machine, or had to switch identities), then a new identity >> >> is
>> >> not
>> >> the answer.
>> >>
>> >> As I understand, this happened when your friend sent you an e-mail,
>> >> and
>> >> also
>> >> when you sent your husband an e-mail? He had the same incoming >> >> problem
>> >> on
>> >> a
>> >> different machine?
>> >>
>> >> If that is the case, then nothing I posted so far will help. If >> >> your
>> >> husband
>> >> has a different machine, what do you both have in common besides >> >> your
>> >> ISP? A
>> >> router?
>> >>
>> >> I have to think on this for a bit. In the meanwhile, make sure >> >> e-mail
>> >> scanning is disabled on all the machines in your house.
>> >>
>> >> Turn off e-mail scanning in your anti-virus program. It is a >> >> redundant
>> >> layer
>> >> of protection that eats up CPUs, slows down sending and receiving, >> >> and
>> >> causes a multitude of problems such as time-outs, account setting
>> >> changes
>> >> and has even been responsible for lose of messages. Your up-to-date
>> >> A/V
>> >> program will continue to protect you sufficiently. For more, see:
>> >> http://www.oehelp.com/OETips.aspx#3
>> >> -- >> >> Bruce Hagen
>> >> MS-MVP Outlook Express
>> >> Imperial Beach, CA
>> >>
>> >>
>> >> "HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:C4C612CD-A31B-420E-978B-7C6D301DD3D9@xxxxxxxxxxxxxxxx
>> >> > Hi Bruce,
>> >> >
>> >> > Sorry that was long winded....I think I'm that way >> >> > conversationally
>> >> > unfortunately (my poor friends and coworkers) :-(
>> >> >
>> >> > I cleared TIFs recently (about 4 hours ago) so that didn't do the
>> >> > trick.
>> >> >
>> >> > As for identities, don't I have to get an additional email >> >> > account
>> >> > approved
>> >> > by my ISP first?
>> >> >
>> >> > I was able to create the identity (called test). I went through >> >> > all
>> >> > the
>> >> > steps of putting in the POP server and SMTP server info but when >> >> > I
>> >> > tried
>> >> > to
>> >> > send myself an email from that 'test' TO 'test', it went through >> >> > the
>> >> > outbox
>> >> > but I did not receive it in my inbox. It was still in the 'sent'
>> >> > folder.
>> >> > The only thing I didn't do is require a password as I didn't >> >> > think
>> >> > that
>> >> > was
>> >> > necessary.
>> >> >
>> >> > Can you give me a bit more guidance on this?
>> >> >
>> >> > One thing I just tried was sending an email with a .jpg >> >> > attachment
>> >> > to
>> >> > my
>> >> > husband's email address (another identity that's been there). >> >> > Same
>> >> > thing
>> >> > happens there :-( I've got 4 email addresses or identities so >> >> > if I
>> >> > have
>> >> > to
>> >> > remove them all then recreate them, I'll save all the folders and
>> >> > messages
>> >> > first but I'm not quite sure how to import everything. I've done >> >> > it
>> >> > once
>> >> > before and I remember that I struggled a bit with it. I >> >> > eventually
>> >> > got
>> >> > it
>> >> > right but if I have to do that, I'd better tackle that in the >> >> > a.m.
>> >> > hours!
>> >> >
>> >> > Thanks Bruce!
>> >> > Nancy
>> >> >
>> >> > Thanks,
>> >> > Nancy
>> >> >
>> >> > "Bruce Hagen" wrote:
>> >> >
>> >> >> Toooooooooooooooooo much information! <wink>
>> >> >>
>> >> >> Clear your TIFs first.
>> >> >>
>> >> >> For IE6:
>> >> >>
>> >> >> Clear the Temporary Internet Files: In IE | Tools | Internet
>> >> >> Options |
>> >> >> Delete Files button. And check the box to Delete Offline >> >> >> content.
>> >> >>
>> >> >> For IE7:
>> >> >>
>> >> >> Tools | Internet Options | General Tab | Browsing History | >> >> >> Delete
>> >> >> Temporary
>> >> >> Internet Files.
>> >> >>
>> >> >> If still no joy:
>> >> >>
>> >> >> Create a new identity and see if the problem persists.
>> >> >>
>> >> >> You may have a damaged identity especially if it is the default
>> >> >> Main
>> >> >> Identity. File | Identity | Add New Identity. Create a new one >> >> >> and
>> >> >> test
>> >> >> it.
>> >> >> If all is well, you can import your messages and Address Book >> >> >> from
>> >> >> the
>> >> >> old
>> >> >> identity and delete it.
>> >> >>
>> >> >> How to Create and Use Identities in Outlook Express
>> >> >> http://support.microsoft.com/?kbid=209169
>> >> >>
>> >> >> And see this.
>> >> >>
>> >> >> MSIMN Is Still Running After You Quit Outlook Express:
>> >> >> http://support.microsoft.com/?kbid=226313
>> >> >> -- >> >> >> Bruce Hagen
>> >> >> MS-MVP Outlook Express
>> >> >> Imperial Beach, CA
>> >> >>
>> >> >>
>> >> >> "HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in >> >> >> message
>> >> >> news:183D5248-3130-4FCC-9767-11977D94C057@xxxxxxxxxxxxxxxx
>> >> >> >I posted this under the wrong group and was politely advised >> >> >> >:-)
>> >> >> >
>> >> >> > Here's my post:
>> >> >> >
>> >> >> > Hi All,
>> >> >> >
>> >> >> > I have been using OE 6 for a very long time with NO issues. On
>> >> >> > New
>> >> >> > Years
>> >> >> > Eve, I ran defrag on my system (took forever) and it was
>> >> >> > extremely
>> >> >> > fragmented
>> >> >> > so it suggested I run it several times more which I did (about >> >> >> > 10

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