Re: jpg attachment hangs OE 6

<QP>
I won't post my log in this forum though ;-)
</QP>

Exactly. But please let us know what your final results are.

Good luck.
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:0FC43AD0-0773-4544-B832-F53996DDAC0F@xxxxxxxxxxxxxxxx
Hi Bruce,

Yes - multiple address and all require me to switch identities. Also yes
about using only the one computer for email.

Trend Micro has been on my system for quite some time. I use my own system
to access the servers at work. Originally the company was using McAfee then
switched to Trend Micro about two or three years ago so that's what's been on
my machine for a long while. I have two profiles on my PC - one as
'Administrator' and one is my work profile. When I'm on the 'Administrator'
profile, I see that the Trend Micro icon in the System Tray is
'disconnected'. I was told that it's still actively protecting my PC but is
only 'connected' when I'm logged on to the servers at work.

Hmmm...infected PC - that would be a very first for me over many, many years
but I am leaning towards that. I'll start down the list you gave me and let
you know how it goes. I won't post my log in this forum though ;-)

Thanks for all your help,
Nancy

"Bruce Hagen" wrote:

If I have this right:

Multiple addresses and some, if not all, require you to switch identities.
We are talking about only one computer.

Is Trend Micro on this machine, and is it a recent install? I don't know the
version, but the very latest has caused problems with OE. (This is a very
new development). If it is a version you have had for awhile, probably not a
problem.

From everything you have explained, it is obviously not a corrupt identity,
and I don't think it is Trend Micro. Since it started when you opened an
attachment, I believe your machine has been infected.

Courtesy of MVP Robear Dyer (PA Bear):

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
use. It will help you to both identify and remove any hijackware/spyware.

**Post your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:93108A6E-CDAA-4D2D-BBF8-1C31FF221BE1@xxxxxxxxxxxxxxxx
> Good Morning Bruce,
>
> All of our email addresses/identities (4 addresses) have different > Inboxes
> and various folders we've created so when I do backups, I have to go to
> Tool/Options/Maintenance and select the Store Folder for that email
> account.
> When I check email for my husband (he doesn't email very much), I > select
> File/Switch Identity and pick his name (email account) from the list.
>
> This problem surfaced when I received an email from a friend that had > an
> attachment. I could see part of it and went to use the scroll bar to > see
> the
> rest and realized it wouldn't budge that's when I tried File/Exit and > that
> wouldn't work either.
>
> I did some testing by sending myself one of my own jpgs as an > attachment
> and the exact same thing happened. I tried sending myself a .gif and > it
> didn't happen. The size of the .jpg attachment doesn't matter either - > it
> can be small and still hang the program when I open the email.
>
> What I tried last night was to send an email with a .jpg attachment to > my
> husband's email address (same PC - just switched to his identity). > When I
> opened the email, the program hung just like it does on my account.
>
> Email scanning does not happen with Outlook Express as I also use my
> computer to access the server at work and they've installed Trend Micro
> which
> I see only scans 'Outlook' email (which is the program I ONLY use for > work
> when I'm logged on with my other profile).
>
> Let me know if I wasn't clear with the above.
>
> Thank you,
> Nancy
>
> "Bruce Hagen" wrote:
>
>> One identity is when you have all your addresses using the same >> instance
>> of
>> the Outlook Express Inbox, (unless you have rules to divert). If you >> sent
>> a
>> message to a different address that was not in the same identity, >> (i.e.
>> another machine, or had to switch identities), then a new identity is >> not
>> the answer.
>>
>> As I understand, this happened when your friend sent you an e-mail, >> and
>> also
>> when you sent your husband an e-mail? He had the same incoming problem >> on
>> a
>> different machine?
>>
>> If that is the case, then nothing I posted so far will help. If your
>> husband
>> has a different machine, what do you both have in common besides your
>> ISP? A
>> router?
>>
>> I have to think on this for a bit. In the meanwhile, make sure e-mail
>> scanning is disabled on all the machines in your house.
>>
>> Turn off e-mail scanning in your anti-virus program. It is a redundant
>> layer
>> of protection that eats up CPUs, slows down sending and receiving, and
>> causes a multitude of problems such as time-outs, account setting >> changes
>> and has even been responsible for lose of messages. Your up-to-date >> A/V
>> program will continue to protect you sufficiently. For more, see:
>> http://www.oehelp.com/OETips.aspx#3
>> -- >> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:C4C612CD-A31B-420E-978B-7C6D301DD3D9@xxxxxxxxxxxxxxxx
>> > Hi Bruce,
>> >
>> > Sorry that was long winded....I think I'm that way conversationally
>> > unfortunately (my poor friends and coworkers) :-(
>> >
>> > I cleared TIFs recently (about 4 hours ago) so that didn't do the
>> > trick.
>> >
>> > As for identities, don't I have to get an additional email account
>> > approved
>> > by my ISP first?
>> >
>> > I was able to create the identity (called test). I went through all
>> > the
>> > steps of putting in the POP server and SMTP server info but when I
>> > tried
>> > to
>> > send myself an email from that 'test' TO 'test', it went through the
>> > outbox
>> > but I did not receive it in my inbox. It was still in the 'sent'
>> > folder.
>> > The only thing I didn't do is require a password as I didn't think >> > that
>> > was
>> > necessary.
>> >
>> > Can you give me a bit more guidance on this?
>> >
>> > One thing I just tried was sending an email with a .jpg attachment >> > to
>> > my
>> > husband's email address (another identity that's been there). Same
>> > thing
>> > happens there :-( I've got 4 email addresses or identities so if I
>> > have
>> > to
>> > remove them all then recreate them, I'll save all the folders and
>> > messages
>> > first but I'm not quite sure how to import everything. I've done it
>> > once
>> > before and I remember that I struggled a bit with it. I eventually >> > got
>> > it
>> > right but if I have to do that, I'd better tackle that in the a.m.
>> > hours!
>> >
>> > Thanks Bruce!
>> > Nancy
>> >
>> > Thanks,
>> > Nancy
>> >
>> > "Bruce Hagen" wrote:
>> >
>> >> Toooooooooooooooooo much information! <wink>
>> >>
>> >> Clear your TIFs first.
>> >>
>> >> For IE6:
>> >>
>> >> Clear the Temporary Internet Files: In IE | Tools | Internet >> >> Options |
>> >> Delete Files button. And check the box to Delete Offline content.
>> >>
>> >> For IE7:
>> >>
>> >> Tools | Internet Options | General Tab | Browsing History | Delete
>> >> Temporary
>> >> Internet Files.
>> >>
>> >> If still no joy:
>> >>
>> >> Create a new identity and see if the problem persists.
>> >>
>> >> You may have a damaged identity especially if it is the default >> >> Main
>> >> Identity. File | Identity | Add New Identity. Create a new one and
>> >> test
>> >> it.
>> >> If all is well, you can import your messages and Address Book from >> >> the
>> >> old
>> >> identity and delete it.
>> >>
>> >> How to Create and Use Identities in Outlook Express
>> >> http://support.microsoft.com/?kbid=209169
>> >>
>> >> And see this.
>> >>
>> >> MSIMN Is Still Running After You Quit Outlook Express:
>> >> http://support.microsoft.com/?kbid=226313
>> >> -- >> >> Bruce Hagen
>> >> MS-MVP Outlook Express
>> >> Imperial Beach, CA
>> >>
>> >>
>> >> "HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:183D5248-3130-4FCC-9767-11977D94C057@xxxxxxxxxxxxxxxx
>> >> >I posted this under the wrong group and was politely advised :-)
>> >> >
>> >> > Here's my post:
>> >> >
>> >> > Hi All,
>> >> >
>> >> > I have been using OE 6 for a very long time with NO issues. On >> >> > New
>> >> > Years
>> >> > Eve, I ran defrag on my system (took forever) and it was >> >> > extremely
>> >> > fragmented
>> >> > so it suggested I run it several times more which I did (about 10
>> >> > times)
>> >> > until it was only slightly fragmented.
>> >> >
>> >> > That is the only thing I've done to my PC as of late - no new
>> >> > programs,
>> >> > no
>> >> > updates, etc.
>> >> >
>> >> > Yesterday a friend sent me an email which had a .jpg attachment. >> >> > I
>> >> > was
>> >> > able
>> >> > to open the email and the top half of the photo was showing in >> >> > the
>> >> > body
>> >> > of
>> >> > the message. I tried to scroll down but the scroll bar was >> >> > locked, I
>> >> > tried
>> >> > to click any of the menu items (File, Edit, etc.) and none of >> >> > them
>> >> > worked.
>> >> > I
>> >> > tried the Create, Reply etc. buttons and none worked.
>> >> >
>> >> > In order to exit the window, I used the 'x' at the top right >> >> > corner.
>> >> > I
>> >> > also
>> >> > had to use the 'x' to exit the program altogether.
>> >> >
>> >> > I ran a few tests and discovered that if I sent myself a .gif >> >> > file
>> >> > (attachment) no matter how large or how small, it didn't hang OE. >> >> > If
>> >> > I
>> >> > sent
>> >> > a very small (6 KB) .jpg attachment or a medium sized .jpg
>> >> > attachment,
>> >> > it
>> >> > would hang in the window and I'd have to 'x' out of OE.
>> >> >
>> >> > On top of that, the emails with .jpg attachments ONLY showed in >> >> > the
>> >> > body
>> >> > of
>> >> > the message. In other words, the 'Attach' field (usually listed
>> >> > below
>> >> > From/Date/To/Subject fields) was NOT showing so the .jpg was NOT
>> >> > attached
>> >> > (showing filename/size) - and only displayed in the body of the
>> >> > email.
>> >> >
>> >> > On the other hand, .gif attachments were showing the >> >> > filename/size
>> >> > in
>> >> > the
>> >> > 'Attach' field as well as being displayed in the body.
>> >> >
>> >> > I also noticed that each time I had to use the 'x' to close a >> >> > window
>> >> > or
>> >> > the
>> >> > OE program, it left the task 'msimn.exe' out there so even though >> >> > my
>> >> > OE
>> >> > windows were closed, the task was still running. After all my
>> >> > testing,
>> >> > I
>> >> > saw
>> >> > 30 instances (yes thirty) of msimn.exe still running!
>> >> >
>> >> > Ok...fast forward to today about 10 mins ago. I saw someone's >> >> > thread
>> >> > asking
>> >> > how he could stop the attachment from showing up in the body of >> >> > his
>> >> > email
>> >> > and
>> >> > the answer was:
>> >> >
>> >> > "In Windows XP SP2 or Windows
>> >> > 2003 SP1, when Tools, Options, Read, Read All Message In Plain >> >> > Text
>> >> > is
>> >> > selected, that also stops the display of images."
>> >> >
>> >> > That answer has turned into my temporary workaround as .jpg's no
>> >> > longer
>> >> > hang
>> >> > OE however I DO want to be able to view my photos in the body and >> >> > I

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