Re: jpg attachment hangs OE 6

Hi Bruce,

Yes - multiple address and all require me to switch identities. Also yes
about using only the one computer for email.

Trend Micro has been on my system for quite some time. I use my own system
to access the servers at work. Originally the company was using McAfee then
switched to Trend Micro about two or three years ago so that's what's been on
my machine for a long while. I have two profiles on my PC - one as
'Administrator' and one is my work profile. When I'm on the 'Administrator'
profile, I see that the Trend Micro icon in the System Tray is
'disconnected'. I was told that it's still actively protecting my PC but is
only 'connected' when I'm logged on to the servers at work.

Hmmm...infected PC - that would be a very first for me over many, many years
but I am leaning towards that. I'll start down the list you gave me and let
you know how it goes. I won't post my log in this forum though ;-)

Thanks for all your help,
Nancy

"Bruce Hagen" wrote:

If I have this right:

Multiple addresses and some, if not all, require you to switch identities.
We are talking about only one computer.

Is Trend Micro on this machine, and is it a recent install? I don't know the
version, but the very latest has caused problems with OE. (This is a very
new development). If it is a version you have had for awhile, probably not a
problem.

From everything you have explained, it is obviously not a corrupt identity,
and I don't think it is Trend Micro. Since it started when you opened an
attachment, I believe your machine has been infected.

Courtesy of MVP Robear Dyer (PA Bear):

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to
use. It will help you to both identify and remove any hijackware/spyware.

**Post your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:93108A6E-CDAA-4D2D-BBF8-1C31FF221BE1@xxxxxxxxxxxxxxxx
Good Morning Bruce,

All of our email addresses/identities (4 addresses) have different Inboxes
and various folders we've created so when I do backups, I have to go to
Tool/Options/Maintenance and select the Store Folder for that email
account.
When I check email for my husband (he doesn't email very much), I select
File/Switch Identity and pick his name (email account) from the list.

This problem surfaced when I received an email from a friend that had an
attachment. I could see part of it and went to use the scroll bar to see
the
rest and realized it wouldn't budge that's when I tried File/Exit and that
wouldn't work either.

I did some testing by sending myself one of my own jpgs as an attachment
and the exact same thing happened. I tried sending myself a .gif and it
didn't happen. The size of the .jpg attachment doesn't matter either - it
can be small and still hang the program when I open the email.

What I tried last night was to send an email with a .jpg attachment to my
husband's email address (same PC - just switched to his identity). When I
opened the email, the program hung just like it does on my account.

Email scanning does not happen with Outlook Express as I also use my
computer to access the server at work and they've installed Trend Micro
which
I see only scans 'Outlook' email (which is the program I ONLY use for work
when I'm logged on with my other profile).

Let me know if I wasn't clear with the above.

Thank you,
Nancy

"Bruce Hagen" wrote:

One identity is when you have all your addresses using the same instance
of
the Outlook Express Inbox, (unless you have rules to divert). If you sent
a
message to a different address that was not in the same identity, (i.e.
another machine, or had to switch identities), then a new identity is not
the answer.

As I understand, this happened when your friend sent you an e-mail, and
also
when you sent your husband an e-mail? He had the same incoming problem on
a
different machine?

If that is the case, then nothing I posted so far will help. If your
husband
has a different machine, what do you both have in common besides your
ISP? A
router?

I have to think on this for a bit. In the meanwhile, make sure e-mail
scanning is disabled on all the machines in your house.

Turn off e-mail scanning in your anti-virus program. It is a redundant
layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C4C612CD-A31B-420E-978B-7C6D301DD3D9@xxxxxxxxxxxxxxxx
Hi Bruce,

Sorry that was long winded....I think I'm that way conversationally
unfortunately (my poor friends and coworkers) :-(

I cleared TIFs recently (about 4 hours ago) so that didn't do the
trick.

As for identities, don't I have to get an additional email account
approved
by my ISP first?

I was able to create the identity (called test). I went through all
the
steps of putting in the POP server and SMTP server info but when I
tried
to
send myself an email from that 'test' TO 'test', it went through the
outbox
but I did not receive it in my inbox. It was still in the 'sent'
folder.
The only thing I didn't do is require a password as I didn't think that
was
necessary.

Can you give me a bit more guidance on this?

One thing I just tried was sending an email with a .jpg attachment to
my
husband's email address (another identity that's been there). Same
thing
happens there :-( I've got 4 email addresses or identities so if I
have
to
remove them all then recreate them, I'll save all the folders and
messages
first but I'm not quite sure how to import everything. I've done it
once
before and I remember that I struggled a bit with it. I eventually got
it
right but if I have to do that, I'd better tackle that in the a.m.
hours!

Thanks Bruce!
Nancy

Thanks,
Nancy

"Bruce Hagen" wrote:

Toooooooooooooooooo much information! <wink>

Clear your TIFs first.

For IE6:

Clear the Temporary Internet Files: In IE | Tools | Internet Options |
Delete Files button. And check the box to Delete Offline content.

For IE7:

Tools | Internet Options | General Tab | Browsing History | Delete
Temporary
Internet Files.

If still no joy:

Create a new identity and see if the problem persists.

You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and
test
it.
If all is well, you can import your messages and Address Book from the
old
identity and delete it.

How to Create and Use Identities in Outlook Express
http://support.microsoft.com/?kbid=209169

And see this.

MSIMN Is Still Running After You Quit Outlook Express:
http://support.microsoft.com/?kbid=226313
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:183D5248-3130-4FCC-9767-11977D94C057@xxxxxxxxxxxxxxxx
I posted this under the wrong group and was politely advised :-)

Here's my post:

Hi All,

I have been using OE 6 for a very long time with NO issues. On New
Years
Eve, I ran defrag on my system (took forever) and it was extremely
fragmented
so it suggested I run it several times more which I did (about 10
times)
until it was only slightly fragmented.

That is the only thing I've done to my PC as of late - no new
programs,
no
updates, etc.

Yesterday a friend sent me an email which had a .jpg attachment. I
was
able
to open the email and the top half of the photo was showing in the
body
of
the message. I tried to scroll down but the scroll bar was locked, I
tried
to click any of the menu items (File, Edit, etc.) and none of them
worked.
I
tried the Create, Reply etc. buttons and none worked.

In order to exit the window, I used the 'x' at the top right corner.
I
also
had to use the 'x' to exit the program altogether.

I ran a few tests and discovered that if I sent myself a .gif file
(attachment) no matter how large or how small, it didn't hang OE. If
I
sent
a very small (6 KB) .jpg attachment or a medium sized .jpg
attachment,
it
would hang in the window and I'd have to 'x' out of OE.

On top of that, the emails with .jpg attachments ONLY showed in the
body
of
the message. In other words, the 'Attach' field (usually listed
below
From/Date/To/Subject fields) was NOT showing so the .jpg was NOT
attached
(showing filename/size) - and only displayed in the body of the
email.

On the other hand, .gif attachments were showing the filename/size
in
the
'Attach' field as well as being displayed in the body.

I also noticed that each time I had to use the 'x' to close a window
or
the
OE program, it left the task 'msimn.exe' out there so even though my
OE
windows were closed, the task was still running. After all my
testing,
I
saw
30 instances (yes thirty) of msimn.exe still running!

Ok...fast forward to today about 10 mins ago. I saw someone's thread
asking
how he could stop the attachment from showing up in the body of his
email
and
the answer was:

"In Windows XP SP2 or Windows
2003 SP1, when Tools, Options, Read, Read All Message In Plain Text
is
selected, that also stops the display of images."

That answer has turned into my temporary workaround as .jpg's no
longer
hang
OE however I DO want to be able to view my photos in the body and I
.