Re: jpg attachment hangs OE 6

If I have this right:

Multiple addresses and some, if not all, require you to switch identities. We are talking about only one computer.

Is Trend Micro on this machine, and is it a recent install? I don't know the version, but the very latest has caused problems with OE. (This is a very new development). If it is a version you have had for awhile, probably not a problem.

From everything you have explained, it is obviously not a corrupt identity,
and I don't think it is Trend Micro. Since it started when you opened an attachment, I believe your machine has been infected.

Courtesy of MVP Robear Dyer (PA Bear):

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware.

**Post your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate forums for expert analysis, not here.**
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:93108A6E-CDAA-4D2D-BBF8-1C31FF221BE1@xxxxxxxxxxxxxxxx
Good Morning Bruce,

All of our email addresses/identities (4 addresses) have different Inboxes
and various folders we've created so when I do backups, I have to go to
Tool/Options/Maintenance and select the Store Folder for that email account.
When I check email for my husband (he doesn't email very much), I select
File/Switch Identity and pick his name (email account) from the list.

This problem surfaced when I received an email from a friend that had an
attachment. I could see part of it and went to use the scroll bar to see the
rest and realized it wouldn't budge that's when I tried File/Exit and that
wouldn't work either.

I did some testing by sending myself one of my own jpgs as an attachment
and the exact same thing happened. I tried sending myself a .gif and it
didn't happen. The size of the .jpg attachment doesn't matter either - it
can be small and still hang the program when I open the email.

What I tried last night was to send an email with a .jpg attachment to my
husband's email address (same PC - just switched to his identity). When I
opened the email, the program hung just like it does on my account.

Email scanning does not happen with Outlook Express as I also use my
computer to access the server at work and they've installed Trend Micro which
I see only scans 'Outlook' email (which is the program I ONLY use for work
when I'm logged on with my other profile).

Let me know if I wasn't clear with the above.

Thank you,
Nancy

"Bruce Hagen" wrote:

One identity is when you have all your addresses using the same instance of
the Outlook Express Inbox, (unless you have rules to divert). If you sent a
message to a different address that was not in the same identity, (i.e.
another machine, or had to switch identities), then a new identity is not
the answer.

As I understand, this happened when your friend sent you an e-mail, and also
when you sent your husband an e-mail? He had the same incoming problem on a
different machine?

If that is the case, then nothing I posted so far will help. If your husband
has a different machine, what do you both have in common besides your ISP? A
router?

I have to think on this for a bit. In the meanwhile, make sure e-mail
scanning is disabled on all the machines in your house.

Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C4C612CD-A31B-420E-978B-7C6D301DD3D9@xxxxxxxxxxxxxxxx
> Hi Bruce,
>
> Sorry that was long winded....I think I'm that way conversationally
> unfortunately (my poor friends and coworkers) :-(
>
> I cleared TIFs recently (about 4 hours ago) so that didn't do the > trick.
>
> As for identities, don't I have to get an additional email account
> approved
> by my ISP first?
>
> I was able to create the identity (called test). I went through all > the
> steps of putting in the POP server and SMTP server info but when I > tried
> to
> send myself an email from that 'test' TO 'test', it went through the
> outbox
> but I did not receive it in my inbox. It was still in the 'sent' > folder.
> The only thing I didn't do is require a password as I didn't think that
> was
> necessary.
>
> Can you give me a bit more guidance on this?
>
> One thing I just tried was sending an email with a .jpg attachment to > my
> husband's email address (another identity that's been there). Same > thing
> happens there :-( I've got 4 email addresses or identities so if I > have
> to
> remove them all then recreate them, I'll save all the folders and > messages
> first but I'm not quite sure how to import everything. I've done it > once
> before and I remember that I struggled a bit with it. I eventually got > it
> right but if I have to do that, I'd better tackle that in the a.m. > hours!
>
> Thanks Bruce!
> Nancy
>
> Thanks,
> Nancy
>
> "Bruce Hagen" wrote:
>
>> Toooooooooooooooooo much information! <wink>
>>
>> Clear your TIFs first.
>>
>> For IE6:
>>
>> Clear the Temporary Internet Files: In IE | Tools | Internet Options |
>> Delete Files button. And check the box to Delete Offline content.
>>
>> For IE7:
>>
>> Tools | Internet Options | General Tab | Browsing History | Delete
>> Temporary
>> Internet Files.
>>
>> If still no joy:
>>
>> Create a new identity and see if the problem persists.
>>
>> You may have a damaged identity especially if it is the default Main
>> Identity. File | Identity | Add New Identity. Create a new one and >> test
>> it.
>> If all is well, you can import your messages and Address Book from the
>> old
>> identity and delete it.
>>
>> How to Create and Use Identities in Outlook Express
>> http://support.microsoft.com/?kbid=209169
>>
>> And see this.
>>
>> MSIMN Is Still Running After You Quit Outlook Express:
>> http://support.microsoft.com/?kbid=226313
>> -- >> Bruce Hagen
>> MS-MVP Outlook Express
>> Imperial Beach, CA
>>
>>
>> "HappyGirl" <HappyGirl@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:183D5248-3130-4FCC-9767-11977D94C057@xxxxxxxxxxxxxxxx
>> >I posted this under the wrong group and was politely advised :-)
>> >
>> > Here's my post:
>> >
>> > Hi All,
>> >
>> > I have been using OE 6 for a very long time with NO issues. On New
>> > Years
>> > Eve, I ran defrag on my system (took forever) and it was extremely
>> > fragmented
>> > so it suggested I run it several times more which I did (about 10
>> > times)
>> > until it was only slightly fragmented.
>> >
>> > That is the only thing I've done to my PC as of late - no new >> > programs,
>> > no
>> > updates, etc.
>> >
>> > Yesterday a friend sent me an email which had a .jpg attachment. I >> > was
>> > able
>> > to open the email and the top half of the photo was showing in the >> > body
>> > of
>> > the message. I tried to scroll down but the scroll bar was locked, I
>> > tried
>> > to click any of the menu items (File, Edit, etc.) and none of them
>> > worked.
>> > I
>> > tried the Create, Reply etc. buttons and none worked.
>> >
>> > In order to exit the window, I used the 'x' at the top right corner. >> > I
>> > also
>> > had to use the 'x' to exit the program altogether.
>> >
>> > I ran a few tests and discovered that if I sent myself a .gif file
>> > (attachment) no matter how large or how small, it didn't hang OE. If >> > I
>> > sent
>> > a very small (6 KB) .jpg attachment or a medium sized .jpg >> > attachment,
>> > it
>> > would hang in the window and I'd have to 'x' out of OE.
>> >
>> > On top of that, the emails with .jpg attachments ONLY showed in the
>> > body
>> > of
>> > the message. In other words, the 'Attach' field (usually listed >> > below
>> > From/Date/To/Subject fields) was NOT showing so the .jpg was NOT
>> > attached
>> > (showing filename/size) - and only displayed in the body of the >> > email.
>> >
>> > On the other hand, .gif attachments were showing the filename/size >> > in
>> > the
>> > 'Attach' field as well as being displayed in the body.
>> >
>> > I also noticed that each time I had to use the 'x' to close a window >> > or
>> > the
>> > OE program, it left the task 'msimn.exe' out there so even though my >> > OE
>> > windows were closed, the task was still running. After all my >> > testing,
>> > I
>> > saw
>> > 30 instances (yes thirty) of msimn.exe still running!
>> >
>> > Ok...fast forward to today about 10 mins ago. I saw someone's thread
>> > asking
>> > how he could stop the attachment from showing up in the body of his
>> > email
>> > and
>> > the answer was:
>> >
>> > "In Windows XP SP2 or Windows
>> > 2003 SP1, when Tools, Options, Read, Read All Message In Plain Text >> > is
>> > selected, that also stops the display of images."
>> >
>> > That answer has turned into my temporary workaround as .jpg's no >> > longer
>> > hang
>> > OE however I DO want to be able to view my photos in the body and I
>> > would
>> > also like to be able to see the .jpg show up in the 'Attach' field >> > with
>> > filename/size displayed.
>> >
>> > Now here's the stinker of it all. It's intermittent....mostly the >> > jpg's
>> > hang (probably 9 out of 10 times) but there's the odd time when I >> > open
>> > OE
>> > and
>> > the emails w/ jpg attachments do NOT hang. Uff da!
>> >
>> > I would appreciate any help you can give me to get back to my >> > perfectly
>> > working OE 6 that I've come to know and love ;-)
>> >
>> > Thank you so much,
>> > Nancy
>>
>>



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