RE: Error Message0x800420C8. you have Trend micro pc-cillin,



"Goldilocks" wrote:

I'm sorry if I didn't address my issue per protocol. I have been trying to
find an answer for over a week, and this is my last resort, that I only
stumbled on by accident. Neither Microsoft, my anti-virus software, nor my
dsl connection have been of help. Therefore, when Microsoft used this link as
something to help me, and I searched for a similar problem, and found one, I
posted under that link. This "discussion board" works quite differently than
any others I have used.

Here is my issue. I have Windows XP, Outlook Express, verizon dsl
connection. I am working with a whole new computer, following a virus and a
complete washing of my system and new downloads, with all of the updates and
security patches added. (Trust me this is foreign language to me, but every
button has been clicked, and everything added not only by the person who
"fixed" my computer, but I have been updating as well.)

This is the error message I get in Outlook Express 6: The message could not
be opened from out Outbox folder. Account: 'incoming.verizon.net', Server:
'outgoing.verizon.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error
Number: 0x800420C8

I obviously am not trying to open a message that I am in the process of
sending, and so far, MOST of my e-mails are going through (per my sent box),
however, I have had some issues with receiving e-mails regular e-mail people
are telling me they have sent.

I followed the instructions in the previous answer to this problem (the post
I replied to) and I do not have duplicate accounts. I don't know what else to
try and am very frustrated that there is no reliable source to go to for
answers.

Thank you in advance if you can be of any help in this issue.


Go to Trend i/n security >Home network & F/wall controls. Then Personal
F/wall settings x advanced settings then x Network protocol Control. Under
Description x outgoing mail mass mailing (SMTP) x Edit in the connection box
-make sure outgoing is selected. In the response Box x allow then ok. It
was "send a warning" or similar. I looked for months for this and it fixed
mine up, hope you get this as I don't know how long this has been on the
board.



.