Re: Can't send email to self
- From: "PA Bear" <PABearMVP@xxxxxxxxx>
- Date: Sun, 9 Dec 2007 14:08:37 -0500
Long Shadows wrote:
The error was "This message does not comply with required standards" (not0x800CCC69 SMTP_550_MAILBOX_NOT_FOUND Mailbox not found
Are you sending from name@xxxxxxxxxxxxxx to name@xxxxxxxxxxxxxx (not
othername@xxxxxxxxxxxxxx) and are you connected to the internet via
centurytel.net?
You can't just make up an email address and use it in OE.
--
~PA Bear
Long Shadows wrote:THE PROBLEM: I cannot send an email to my own email address (@ my ISP).
The error message says:
An unknown error has occurred. Subject 'test', Account: 'centurytel',
Server: 'mail.nw.centurytel.net', Protocol: SMTP, Server Response: '550
5.7.1 lB6LnOr2023656 This message does not comply with required
standards.', Port: 25, Secure(SSL): No, Server Error: 550, Error Number:
0x800CCC69
We have two computers connected on a home LAN. Both use Outlook Express
6
for email, with Windows XP SP2. Until the day before yesterday, we had
no
problem sending an email to our own address. When the problem first
occurred on one computer, the other one could still send email to same
address. The next day, neither computer could.
SOLUTIONS WE HAVE TRIED:
Changed the outgoing server to SMTP address given by ISP
Incoming mail server (POP3) address verified as the one specified by ISP
Checked the box "my server needs authentication" (had been unchecked --
ISP
says it must be checked with SMTP address)
Ran "NETSH INT IP RESET TEMP.TXT" and restarted computer
Tested sending a message from ISP's webmail -- that works
Tested turning off antivirus software and attempting to send message --
get
same error
Scrutinized Outlook Express settings for anything that has changed (did
not
find anything)
Scrutinized antivirus update logs for anything unusual during that time
frame (found only routine pattern updates)
Asked a friend with same ISP service and Outlook Express to send a test
message to herself -- it worked with no problem
Our ISP says the problem is with Outlook Express or the antivirus
software
(Trend PC-Cillin). Because turning off the antivirus did not solve the
problem, that seems to eliminate the antivirus as a possible cause.
Because
the problem occurred suddenly on two separate computers, neither of
which
had been consciously changed, we cannot understand how Outlook Express
could be causing the problem, nor do we have any idea what else to look
for. Because our friend was able to send an email to herself, that
confirms that somehow the problem must be here and not with our ISP.
But
we have no idea what else to look for.
Is there any setting in Outlook Express that might cause this problem?
Any other ideas?
Centurytel is my ISP and I am connected to the internet through them. I
am
not making up an email address. I am trying to send an email from
longshadows@xxxxxxxxxxxxxx to longshadows@xxxxxxxxxxxxxxx Something I
have
done many times before. Longshadows@xxxxxxxxxxxxxx is my email address,
and
I can send an email from that address to anyone else, and I can receive
emails addressed that way. I just can't send one from that address to
that
address.
Well, the problem isn't OE, I can tell you that. The error "Mailbox not
found" error is coming from centurytel's SMTP server, not OE.
Is Email Scanning still disabled? Does the behavior persist in a new
identity (File > Identities > Add new identity)?
PS: If you're going to bottom-post, please configure OE to automatically
add your sig to the *end* of your posts; cf.
http://groups.google.com/group/microsoft.public.outlookexpress.general/msg/49d526bb36ada349
--
"mailbox not found") Is that from the server or could that be from OE?
The message is from the server and it means "Mailbox not found", no matter what else the error message may say (unless your ISP's SMTP server is misconfigured).
One of the 2 machines scans outgoing mail; the other does not. (This is how<snip>
they've been set for ages.) Doesn't make any difference in the error.
However, we tried with a different identity. (One we already use.) And
that worked -- we were able to send to our own email address from that
identity. Any idea why? Does that say anything about what we might do to
make it work on the main identity?
1. Disable all email scanning (inbound and outbound) on all machines running OE: It provides no additional protection, it may be the root cause of your real problem (i.e., a damaged identity), and even Symantec says it's not necessary:
<QP>
Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
2. Your current identity is damaged. Try one or more of your accounts in a new Named Identity (File > Identities > Add new identity). Assuming all is well:
a. Move any messages in your old identity that you want to keep out of Inbox, Sent Items, and Deleted Items folders and into other folders you've created for archiving (saving) such messages. (You want all 3 of these folders empty.)
b. Compact all OE folders in the old identity (http://www.insideoe.com/files/maintain.htm#compact).
c. Import messages from the old identity into the new one, and then
d. Delete the old identity (File > Identities > Manage Identities).
3. To avoid such corruption in future:
- Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose.
- Empty Deleted Items folder daily.
- Frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm
- Do not shut down your machine while Windows is automatically compacting your message store.
- Disable email scanning.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/
.
- References:
- Re: Can't send email to self
- From: PA Bear
- Re: Can't send email to self
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- Re: Can't send email to self
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