Re: OE crashes when replying to certain messages

Tech-Archive recommends: Fix windows errors by optimizing your registry

See Bruce's second reply to this thread.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

saikosounds@xxxxxxxxx wrote:
Thanks.

I'm not sure what I should look for in the headers - from header is
just the senders email address, and there is no replyto header.,

These are all text emails. I get emails from the same person and most
are OK, but the ones that crash OE always have attachments - and the
attachments vary in file type - dox, xls, pdf, rar, zip. Some crash IE
but most don't.

It's a yahoo.com address I am having most trouble with, but it
sometimes happens with some hotmail ones).

I can't find any commonility, except that the vast majority of these
messages come from the same sender (however as stated, most messages
from this sender even with attachments don't cause a problem) but
since I am getting many emails from this person every day it is quite
annoying. I have asked the sender if he is aware of anyone else having
problems replying to his emails, and he said he has been using the
same yahoo account for 7 years and does not know of any similar
problem.

Thanks again


On Jun 13, 8:14 pm, "Michael Santovec" <michael_santo...@xxxxxxxxxxx>
wrote:
Maybe there's something corrupted in the message header. Take a look at
the message source (Ctrl-F3). in particular, take a look at From and
Reply To headers to see if they look OK.

Some other things you might try is setting you default mail format to
Plain Text (Tools, Options, Send) and uncheck the Reply to message using
the format in which they were sent.

Also in Tools, Options, Security, make sure that OE is set to Restricted
Zone.

--

Mike -http://pages.prodigy.net/michael_santovec/techhelp.htm

<saikosou...@xxxxxxxxx> wrote in message

news:1181759164.668083.106380@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx



Thanks, but I already have several identities and it happens with all
of them. But just to be sure I created a brand new one, opened one of
the messages that cause the crash, clicked on "reply" and it crashed:
AppName: msimn.exe AppVer: 6.0.3790.1830 ModName: inetcomm.dll
ModVer: 6.0.3790.2929 Offset: 00000000000646a6

Also I have checked extensively on the web for problems with OE
crashing and not found any solution - I have previously checked KB
898122.

I have uninstalled IE and OE and reinstalled both, but the problem
remains.

I haven't reinstalled the OS but that is simply out of the question.

Any further advice would be appreciated.

Thanks

On Jun 13, 5:21 pm, "Bruce Hagen" <Nos...@xxxxxxxxxxxxxx> wrote:
You may have a damaged identity especially if it is the default Main
Identity. File | Identity | Add New Identity. Create a new one and
test it.
If all is well, you can import your messages and Address Book from
the old
identity and delete it.

How to Create and Use Identities in Outlook
Expresshttp://support.microsoft.com/?kbid=209169

Microsoft Outlook Express has encountered a problem and needs to
close:http://support.microsoft.com/kb/898122

General precautions for Outlook Express:

Do not archive mail in default OE folders. They will eventually
become
corrupt. Create your own user defined folders for storing mail and
move your
mail to them. Empty Deleted Items folder regularly. Keep user created
folders under 100MB, and Default folders as empty as is feasible.

After you are done, follow up by compacting your folders manually
while
working *offline* and do it often.

Click on Outlook Express at the top of the folder tree so no folders
are
open. Then: File | Work Offline (or double click Working Online in
the
Status Bar). File | Folder | Compact all folders. Don't touch
anything until
the compacting is completed.

Turn off e-mail scanning in your anti-virus program. It is a
redundant layer
of protection that eats up CPUs and causes a multitude of problems
such as
time-outs and account setting changes. Your up-to-date A/V program
will
continue to protect you sufficiently. For more,
see:http://www.oehelp.com/OETips.aspx#3

In Tools | Options | Maintenance: Uncheck Compact messages in
background and
leave it unchecked. {N/A if running XP/SP2}.

And backup often.

Backup & Restore:http://www.insideoutlookexpress.com/backup/

This is a great two click program:

Outlook Express Quick Backup
(OEQB)http://www.oehelp.com/OEBackup/Default.aspx
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

<saikosou...@xxxxxxxxx> wrote in message

news:1181738563.046136.103630@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Hello

My outlook express crashes every day when I click on "Reply" for
certain messages - this affects only a tiny number of messages,
mostly
from the same sender, and they always have attachments. However the
vast majority of messages from other senders with attachments I can
reply to with no problem, and many messages from this particular
sender I can reply to with no problem. I can view the message, open
it, and open the attachment(s), but as soon as I click "reply" it
crashes OE. A dialog appears, saying "Outlook Express has
encountered
a problem and needs to close. We are sorry the the inconvenience.
If
you were in the middle of something, the information you were
working
on might be lost. Please tell Microsoft about this problem." I had
been submiutting the error report every day (sometimes 3-4 times a
day) for more than 1 year. Needless to say it is very annoying.
Now
it seems to be happening more often and it is interfering with my
work.The error signature is like this:
AppName: msimn.exe AppVer: 6.0.3790.1830 ModName: inetcomm.dll
ModVer: 6.0.3790.2929 Offset: 00000000000646a6

The only way I can actually reply to these messages is to "forward"
them, delete any attachments and paste the email address that I
want
to reply to manually and change the "Fwd:" to "Re:".

To narrow down the problem I have tried creating a new folder and
putting only 1 of the messages which cause the crash into it, but
the
same thing happens, so I don't believe it has anything to do with
large DBX files (which is what microsoft told me a few months ago).

I am using OE 6.00.3790.1830 (srv03_sp1_rtm.050324-1447) on windows
XP
x64 edition Service pack 1 with all the latest patches and security
updates. I have up to date antivirus s/w and do a full scan often.

Any help or advice would be appreciated.

Thanks- Hide quoted text -

- Show quoted text -- Hide quoted text -

- Show quoted text -
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