Re: Errors in Outlook Express since Windows Update April 2007

Don't give up yet: Your current Identity may be damaged by NIS, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File > Identities > Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File > Identities > Manage Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause such corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Upper School Parent wrote:
I am running Norton 2006 as supplied by my ISP. On further investigation I
find that the problem is not fixed. With Email scanning disabled I can
receive mail on any account now, however I cannot send mail on any account
after the first one to use Outlook Express. From other comments in this
thread it would appear that Norton and Outlook Express do not have a good
history so best I look at my Email on the server rather than download it to
my PC via Outlook Express.

When you installed NIS 2007, did you accept the option to make NIS the
default Security Center, overriding the Windows Security Center? If so,
then yes, contact Symantec...and cite this when you do so:

<paste>
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Upper School Parent wrote:
I have disabled email scanning and this does solve the problem. However
Norton is now unhappy and flags my anti-virus state as "requiring
attention". It would seem then that there is a conflict between the April
2007 Windows Updates and Norton Internet Security? Presumeably I should
now
go to Symantec to report this problem?

"PA Bear" wrote:
1. Disable email scanning by your anti-virus application. It provides
no
additional protection and even Symantec says it's not necessar...
--
~PA Bear

Upper School Parent wrote:
Not certain then if you have already tried taking the updates off with
no
solution. I have just tried removing Norton completely, which I needed
to
do
anyway. Without Norton there is no problem but, once I put Norton back,
the
problem is there again.
Does this help in the diagnosis?

Is it certain the Windows Update caused it?
I uninstalled the last 4 updates and still have this problem also.
Re-configuring Nortons will probably not change anything, the actual
cause is more mysterious.
Just a couple of weeks ago a Windows update caused an error with
Realtek
sound software,
Microsoft gave a fix for it.

"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message
news:eEJwqeggHHA.3960@xxxxxxxxxxxxxxxxxxxxxxx
1. Disable email scanning by your anti-virus application. It provides
no
additional protection and even Symantec says it's not necessary:

<paste>
Disabling Email Scanning does not leave you unprotected against
viruses
that are distributed as email attachments. Norton AntiVirus
Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum
protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
you
have the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Troubleshooting error messages that you receive when you are using OL
and
OE
http://support.microsoft.com/?kbid=813514

2. If no joy, your current Identity may be damaged, especially if its
the
default Main Identity. Leaving Email Protection disabled, try one or
more
of your mail accounts in a new Named Identity (File > Identities > Add
new
identity). Assuming all is well, (1) compact all folders in the old
identity, (2) import messages from the old identity into the new one,
and
then (3) delete the old one (File > Identities > Manage Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to
local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline".
More
at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause
such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Upper School Parent wrote:
I run Windows XP with Norton Internet Security 2006. I have multiple
accounts under Windows. Since Security fixes KB930178, KB931261,
KB931784,
932168 have been installed on my PC I have been experiencing the
following
problem. When I start my PC and log-in to a user Outlook Express
works
fine. But when I log out and log-in to a different user Outlook
Express
fails with error "Protocol POP3, Port. 110, Secure (SSL): No, Socket
Error:
10061, Error Number: 0x800CCC0E". If I re-startmy PC then again
Outlook
Express works for the first user only.

Any help greatly appreciated

.

Relevant Pages

  • Re: OE 6 Wont Switch Identities
    ... Norton and that had no effect. ... Disabling Email Scanning does not leave you unprotected against viruses ... Now compact all folders in the old "Main Identity," import ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: What is Motive SmartBridge?
    ... recover and repost to refresh your memory, ... You can have any number of email accounts running in one identity. ... folders instead of the default folders; ... disabling the email scanner,. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Errors in Outlook Express since Windows Update April 2007
    ... I have just tried removing Norton completely, ... I have had success with the system tray icons by disabling as much as I ... compact all folders in the old ... perform a manual compact of all OE folders while "working offline". ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Disabling Send/Receive immediately in Outlook 2003 prevents se
    ... disabling Norton security and spam protection ... deleting and recreating email accounts ... Send/Receive group, at the bottom it says "Check folders from the selected ...
    (microsoft.public.outlook.general)
  • Re: POPmails not working
    ... Could be that the message it is getting stuck on has a virus or is confusing Norton. ... Disabling email scanning does not leave you unprotected against viruses that are ... Why does the anti virus plays up only for ONE> PARTICULAR account and not for other POP accounts. ...
    (microsoft.public.internet.mail)