Re: Errors in Outlook Express since Windows Update April 2007

When you installed NIS 2007, did you accept the option to make NIS the default Security Center, overriding the Windows Security Center? If so, then yes, contact Symantec...and cite this when you do so:

<paste>
Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Upper School Parent wrote:
I have disabled email scanning and this does solve the problem. However
Norton is now unhappy and flags my anti-virus state as "requiring
attention". It would seem then that there is a conflict between the April
2007 Windows Updates and Norton Internet Security? Presumeably I should now
go to Symantec to report this problem?

"PA Bear" wrote:
1. Disable email scanning by your anti-virus application. It provides no
additional protection and even Symantec says it's not necessar...
--
~PA Bear

Upper School Parent wrote:
Not certain then if you have already tried taking the updates off with no
solution. I have just tried removing Norton completely, which I needed to
do
anyway. Without Norton there is no problem but, once I put Norton back,
the
problem is there again.
Does this help in the diagnosis?

Is it certain the Windows Update caused it?
I uninstalled the last 4 updates and still have this problem also.
Re-configuring Nortons will probably not change anything, the actual
cause is more mysterious.
Just a couple of weeks ago a Windows update caused an error with Realtek
sound software,
Microsoft gave a fix for it.

"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message
news:eEJwqeggHHA.3960@xxxxxxxxxxxxxxxxxxxxxxx
1. Disable email scanning by your anti-virus application. It provides
no
additional protection and even Symantec says it's not necessary:

<paste>
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including
email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum
protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that
you
have the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Troubleshooting error messages that you receive when you are using OL
and
OE
http://support.microsoft.com/?kbid=813514

2. If no joy, your current Identity may be damaged, especially if its
the
default Main Identity. Leaving Email Protection disabled, try one or
more
of your mail accounts in a new Named Identity (File > Identities > Add
new
identity). Assuming all is well, (1) compact all folders in the old
identity, (2) import messages from the old identity into the new one,
and
then (3) delete the old one (File > Identities > Manage Identities).

To avoid such corruption in future:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting [not available in SP2] and frequently
perform a manual compact of all OE folders while "working offline".
More
at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not shut down your machine while Windows is
automatically compacting your message store.

- Your anti-virus application's email scanning feature can also cause
such
corruption. Disable it. It provides no additional protection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Upper School Parent wrote:
I run Windows XP with Norton Internet Security 2006. I have multiple
accounts under Windows. Since Security fixes KB930178, KB931261,
KB931784,
932168 have been installed on my PC I have been experiencing the
following
problem. When I start my PC and log-in to a user Outlook Express works
fine. But when I log out and log-in to a different user Outlook Express
fails with error "Protocol POP3, Port. 110, Secure (SSL): No, Socket
Error:
10061, Error Number: 0x800CCC0E". If I re-startmy PC then again Outlook
Express works for the first user only.

Any help greatly appreciated

.

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