Re: hotmail blocked by zone alarm


"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message news:u51sgJMOHHA.1248@xxxxxxxxxxxxxxxxxxxxxxx
Have you been running ZA Free (I assume) v6.5.737 for a while without encountering the problem?


No - as soon as I enabled ZA oe could not poll hotmail accounts.

Most of the time, the error indicates problems on MSN/Hotmail's end (despite what they may say); by now you may have found that the problem automagically cleared up.


As happened previously, the problem DOES NOT go away.

Here are some things you can check:

Make certain your time, date, and /time zone/ settings are correct.

IE Tools>Internet Options>Privacy>Sites> type in

hotmail.com
live.com


Why would THIS make a difference - ZA disabled can poll hm - ZA enabled cannot poll hm.

and Allow All Cookies for each domain.


Cookies ARE and have been enabled.

How to Manage Cookies (IE6)
http://support.microsoft.com/?kbid=283185

Uninstall ZA Free (disabling it won't help) > Immediately enable the Windows Firewall.

Temporarily disable any "system" tools (e.g., Trend Micro Internet Security) and pop-up/ad blockers to see if they're interfering.


Tried that - no change. Remember changing ZA changes polling - nothing else affects polling.

If you use a router, you may need to adjust MTU values: http://support.microsoft.com/?kbid=315008

IE Tools > Internet Options > Advanced > HTTP 1.1 > toggle on/off; "Use HTTP 1.1 through proxy connections" must *not* be checked.

IE Tools > Internet Options > Security > [zone in OE runs; should be Restricted Sites] > Custom Level > User Authentication > Logon > toggle between the setting choices here [All options EXCEPT 'Automatic logon only in Intranet zone' work for me; currently 'Anonymous logon' is checked]

Resetting either or both of the above Tabs to the defaults might help, too.

I did NOT have any trouble polling hm prior to installing ZA.

I keep telling you - ZA changes make polling turn on/off - why suggestions unrelated to ZA.

--
~PA Bear

anon wrote:
see added info inline.
"anon" <vxpy7do02@xxxxxxxxxxxxxx> wrote in message
news:O%23BbIxDOHHA.4100@xxxxxxxxxxxxxxxxxxxxxxx
See inline.

"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message
news:%23SWc8x6NHHA.420@xxxxxxxxxxxxxxxxxxxxxxx
Windows and IE versions, please?

w xp home, ie 6.0


Have you ever been able to access the account in OE?

Yes


Is that the entire error message?

Unable to poll for new messages ...Server:
http://services.msn.com/svcs/hotmail//httpmail.asp...

The rest of the message had some more ports etc mentioned.


Complete error message follows:
--start copy---
Outlook Express
Checking -Inbox- for new messages.
Headers Downloaded: 0 (of 0) 1
<<Details
Tasks Errors
-Unable to poll for new messages on your HTTP server. Account: ?my name?. A
Server: http://services.msn.com/svcs/hotmail/httpmail asp. Protocol: HTTP
Mail. Port: 0, Secure(SSL): No. Socket Error: 12019. Error Number:
(k80004005
- Header download forthe Bulk Mail?folder did not complete. Account: ?my
name, Server: http://services.msn.com/svcs/hotmail/httpmail asp?, Protocol:
HTTP Mail, Port: 0, Secure(SSL): No. Socket Error: 12019, Error Number:
(k80004005
- Header download forthe ?lnbox?folder did not complete. Account: ?my name?.
Server: http://services.msn.com/svcs/hotmail/httpmail asp?, Protocol: HTTP
Mail, Port: 0, Secure(SSL): No. Socket Error: 12019, Error Number:
(hc80004005
1 of 16 tasks have completed successfully
--end copy---



Why do you suspect that ZA may be blocking the access?

When ZA is active no polling, when ZA inactive all accounts accessed and
downloaded.

BTW:
ZoneAlarm version:6.5.737.000
TrueVector version:6.5.737.000
Driver version:6.5.737.000


--
~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User)


anon wrote:
When I 'poll' my hotmail accounts from oe I get the following message -

Unable to poll for new messages ...Server:
http://services.msn.com/svcs/hotmail//httpmail.asp...

I have added http://services.msn.com to firewall list - no luck.

I think I remember that thee are supposed to be THREE sites added to the
list but don't know what they are.


.

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