Re: Synchronisation: "errors occurred while processing the request

.... Just when I thought OE was running fine I got a familiar error, this time
when trying to delete a mail:

“Outlook Express: An unknown error has occurred.
Details:
Configuration:
Account: Hotmail
Server: http://services.msn.com/svcs/hotmail/httpmail.asp
User name: m_bunte@xxxxxxxxxxx
Protocol: HTTPMail
Port: 0
Secure(SSL): 0
Code: 800c013e”

Regards
blackredgold1964


"blackredgold1964" wrote:

Dear mikey and Frank,

Thanks for your suggestions regarding the Spam filtering. I have Trend Micro
PC-cillin Internet security 2005. I went into the “email” section and there
are 3 sub sections:
1. “Mail scan”: I unticked “Enable incoming mail scanning (POP3)” and
unticked this in the “outgoing mail” tab, too.
2. “Webmail scan” - ”Enable webmail scanning” was already unticked (should
it be ticked?)
3. “Anti Spam” – “Enable Anti Spam” – this was unticked

I did some test mails with all the above unticked and then back to the
original setting (i.e. under 1. “Mail Scan” ticked again) but it does not
seem to make a difference. Sometimes it produces errors but most of the times
it doesn’t.

I did a couple of further test messages, thinking that it might make a
difference if it says in the Synchronisation Window: “connection” column
“Nildram” (My ISP) or “Local Area connection”. I suspected the “Local Area
connection” to be the culprit but I am none the wiser, as eventually it
worked with both settings. (I don’t even know what causes it to say sometimes
“Local Area Connection” or sometimes “Nildram.” Or whether it’s relevant.)

I restarted OE without and without any messages “in the pipeline” and the
synchronisation ran fine.

Just one detail I noticed which might be unrelated to my Outlook problem but
which I am mentioning anyway. When I installed IE7 yesterday I selected the
Phishing Filter and this now shows in Internet Properties – Advanced:
“Phishing Filter”: this has an “!” and the radio button in “Turn on automatic
Website checking”.

If you have any further ideas, then please let me know.

Regards and Thanks again
Blackredgold1964

++++++++++++++++++++++++++++++++++++
"Frank Saunders, MS-MVP OE/WM" wrote:

"blackredgold1964" <blackredgold1964@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:170CACE0-47F1-406D-A398-6B46907CD048@xxxxxxxxxxxxxxxx
Outlook Express works generally fine but there are some details that could
possibly be solved. I often get the message when synchronising:

“Outlook Express: Some errors occurred while processing the requested
tasks.
Please review the list of errors below for more details.”

1st tab: “TASKS:
Check for new messages on ‘hotmail’. Status: Executing” (the blue arrow in
the lh corner keeps pointing/”flying” into the little tray as if some
download is happening.
“Connection”: usually it says the correct name of my ISP, but sometimes it
says “Local Area connection”
“Download all messages from Inbox. Status:” this is empty. It’s hanging.
Sometimes I get a red “X” saying that it “failed”.

2nd tab: “Errors” is empty.
Today I noticed that Outlook prompts me to “work offline” or “retry”
connecting. However, I am “connected” – internet connection is fine.

I am still able to send and receive all the messages.

I created a new mail profile and the synchronisation I think worked fine
for
the first time but failed later again. Is it possible that the Local
Folders
that I imported after the first successful download cause this problem?

I used to run IE 6 but have today upgraded to 7 (not without hickups). OE
is
the same as it was before.


Additionally I often get the symptom that Hotmail messages are downloaded
twice. (http://support.microsoft.com/kb/296447/en-us). I can solve this
problem with the fix that is suggested but it keeps coming back.

Any help would be welcome.

Regards
Blackredgold1964


This is usually caused by an anti-spam program or an anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE. If you still have the problem give us the exact error message.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/abcba312aed2225285256edd00478dbd?OpenDocument&src=bar_sch_nam

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't send mail.



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