Re: OE6 apparently not accepting certain e-mail

Tech-Archive recommends: Fix windows errors by optimizing your registry

I doubt uninstalling/reinstalling OE would help, Sid, and I wouldn't re-enable email scanning.

1. Your current Identity may be damaged, especially if its the default Main Identity. Try one or more of your accounts in a new Named Identity (File > Identities > Add new identity). Assuming all is well, (1) compact all folders in the old identity, (2) import messages from the old identity into the new one, and then (3) delete the old one (File > Identities > Manage Identities).

2. If the problem persists in the new identity, your charter.net may be filtering out the attachments. Call them.

PS: It's not a wise idea to post or use your real email address in a public newsgroup or forum.
--
~PA Bear


Sid wrote:
Thanks for the response, PA Bear.

I tried disabling the e-mail scanning functions of both AVG Antivirus and
ZoneAlarm firewall. Then I sent an e-mail from my Groupwise account with
three class files attached. Same result: Outlook Express for some reason
didn't accept it; the e-mail bounced back with the same message as before. I
guess I may as well turn them back on.

I don't think my Juno account is related to this problem. I only mentioned
it because I wanted to check to see whether there might be a problem at the
Wall Street Journal end. (If I didn't receive anything from WSJ when I
attempted to have a newsletter subscription started at the Juno address,
then I could conclude that the problem might be the WSJ's. No such luck.)

I looked at the OE troubleshooting messages. None seemed to describe my
problem since I don't actually get any error message while using OE. My
problem is that I'm not receiving certain e-mail that's being sent to OE.
One possibility, I suppose, would be to do a reinstall of Outlook Express
but that appears to require a complete reinstall of Windows XP. That would
be a hassle. Doable, but a hassle.

Again, thanks.

- S Silvester
(To reach me offline, remove "spleen" from e-mail address.)

"PA Bear" <PABearMVP@xxxxxxxxx> wrote in message
news:u9w1uUZHHHA.1912@xxxxxxxxxxxxxxxxxxxxxxx
A1. Can you receive /any/ messages sent to your name@xxxxxxxx account in
OE? If so, have you checked your Juno account's Spam folder at the
web-mail page?

A2. See if disabling AVG AV's scanning of incoming (and outgoing) mail
makes any difference. It provides no /additional/ protection, it may be
causing the problem, and even Symantec says it's not necessary:

<paste>
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of
this. To make sure that Auto-Protect is providing the maximum protection,
keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have the most recent virus definitions.
</paste>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Troubleshooting error messages that you receive when you are using OL and
OE
http://support.microsoft.com/?kbid=813514
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Sid wrote:
In the last week or so, I've noticed that certain e-mail I used to
receive
via Outlook Express 6 is somehow not getting through. (Other e-mail
appears
not to be affected.) There are two different problems, although I suppose
they may be related.

(1st situation)
I had been receiving an e-mail newsletter for more than a year from the
Wall
Street Journal online site (opinionjournal.com). Suddenly it stopped. I
went
to the site to reconfirm (i.e., "update") my e-mail address, but still
nothing. I canceled the account, then applied to start it at another
e-mail
address (via Juno), and received a confirmation e-mail there. I went back
and tried to restart it to my Outlook Express account, got the reply that
a
confirmation e-mail would be sent, but again--nothing. I don't have any
blocked senders listed in my account, so I can't figure out what might
have
caused the newsletter to stop and, apparently, what keeps it stopped.

(2nd situation)
Recently, I've also been unable to receive e-mail containing certain file
attachments which I've sent to Outlook Express from my Groupwise e-mail
account at the university where I teach. Ordinary e-mail (no attachments)
comes through fine; so does e-mail with Word documents attached. But
e-mail
containing data files for classes from a program named MicroGrade (used
for
managing grades) no longer comes through. These files, which are
relatively
small (only 30-35 KB each), have a ".cls" extension. I used to send them
from the Groupwise account and receive them at home in the Outlook
Express
account with no problem. Now, they bounce back to the university account
as
undeliverable with the following message:

----- The following addresses had permanent fatal errors -----
<sidsilvester@xxxxxxxxxxx>
(reason: 550 Message Rejected.)

----- Transcript of session follows -----
... while talking to mail.charter.net.:
DATA
<<< 550 Message Rejected.
554 5.0.0 Service unavailable

Information concerning computer and software:
Windows XP (home)
IE 6.0 sp2; OE 6.0 sp2
Intel Pentium 4 (2.40) GHz
760 MB of RAM; 21 GB free space on the hard drive
AVG Anti-Virus; ZoneAlarm firewall (free version); several antispyware
programs (Ad-Aware, Spybot, SpywareBlaster, ewido--free versions all)

ISP: cable connection via Charter Communications, which presumably
delivers
the e-mail to my Outlook Express (they tell me that they're not the
problem
since I can receive some e-mails with attachments, that the problem must
be
with my university account or with Outlook Express, neither of which they
can help me with)

The cable signal goes from the Charter modem through a D-Link wireless
router and from there via a cable to my desktop computer, where all of
this
takes place (or, rather, doesn't).

There may be other e-mail I'm not receiving, but I'm not aware of it yet.
Any suggestions where I might start looking for the cause?

TIA. (To reach me offline, remove "spleen" from e-mail address.)

- S Silvester

.

Relevant Pages

  • Re: Intermittent Missing Email
    ... Close Outlook Express. ... If disabling email scanning doesn't resolve the problem, your current Identity may have been irreparably damaged by the PC Shield software, especially if its the default "Main Identity". ... received one test message and it was on Account #1. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Outlook Express Identity Login Box keeps appearing
    ... >> PA Bear wrote: ... >>> Are you referring to a password to open the identity or a mail account ... >>> Disabling Email Scanning does not leave you unprotected against viruses ... >> I have used Outlook Express happily for many years so am used to doing ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: OE6 apparently not accepting certain e-mail
    ... I don't think my Juno account is related to this problem. ... One possibility, I suppose, would be to do a reinstall of Outlook Express ... Disabling Email Scanning does not leave you unprotected against viruses ... that are distributed as email attachments. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: OE6 apparently not accepting certain e-mail
    ... the Blocked Sender List (this automatically moves messages to the ... Outlook Express account, got the reply that a confirmation e-mail ... file attachments which I've sent to Outlook Express from my Groupwise ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Contacts not receiving messages sent from Outlook 2007
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