Re: Can't create mail or open address book

You're running outdated and much less-secure versions of OE, IE and WinXP SP2. Check in at Windows Update /immediately/ and install all critical updates offered. Follow all prompts.

Now make sure Automatic Updates is enabled:

Description of the Automatic Updates feature in Windows:
http://support.microsoft.com/kb/294871

How to configure and use Automatic Updates in WinXP:
http://support.microsoft.com/?kbid=306525

Let me know how things are after taking care of all the above.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


Craig wrote:
Hi - All three files are:

6.00.2900.2180(xpsp_sp2_rtm.040803-2158)

"PA Bear" wrote:

OE Help > About > Files: What versions of MSOE.DLL, INETCOMM.DLL and
DIRECTDB.DLL are listed here, Craig?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Craig wrote:
By the way, I have also tried the solution suggested by Pa Bear, re:
registry DWORD useoutlook - I don't have that value in my registry

"Craig" wrote:

XP Media Centre 2005; HP Pavilion: In a matter of a few minutes today, my
address book and contacts list in OE 6 emptied themselves and now I
cannot
open the Address Book (AB): "may not be installed properly." At first, AB
would open, but it was empty, then it would not open at all. Similarly,
my
contacts were listed, but then they were gone.

Also - OE receives mail, but I cannot open messages, nor can I create new
messages. I have tried uninstalling and reinstalling OE, as well as the
procedure in KB article 917288, but problem still not resolved. I have
had
the same address book for several years, moving it from one computer to
the
next. Anyone have any ideas?

.

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