Re: Unable to receive any emails. Can send emails OK

You may want to try recording a pop3.log which will show more details
about incoming mail.

To create an POP3.log In OE5+, go to Tools, Options, Maintenance,
Troubleshooting and check the Mail box.
You may need to close OE after doing the send/receive for the log to get
written to disk.
The log will be in the Store Folder which is listed in Tools, Options,
Maintenance, Store Folder.

From the log we can tell if there are really no messages there, or OE is
skipping over messages.

Or with many ISPs you can use Telnet to look at your server mail box.
You can find these Telnet instructions at
http://pages.prodigy.net/michael_santovec/pop3telnet.htm


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm


"Davidd" <ddickenson@xxxxxxxxx> wrote in message
news:69F33B41-D257-49D7-99DB-718205381A23@xxxxxxxxxxxxxxxx
I have set up a new Outlook Express account for a customer. I have
configured
everything as per the ISP's instructions. POP3 SMTP etc. I send a
test
email to my Yahoo account and receive it OK.I then reply, but this
does not
appear in outlook express. Also if I send emails to that account they
never
appear.
No error messages appear. When I click Send/receive all looks OK
connects,
authorises etc. checks for mail, but doesn't see any. "no new
messages"
appears on bottom right hand corner as normal.
I am not able to go to the server (Web account) to check emails as the
email
address is on of those info@xxxxxxxxxxxxxx

Any ideas.

Thanks
David


.