Re: Outlook express and blank emails problems

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Anyone have any thoughts as to why only some of the emails I receive are
blank? I would say probably 1 in 20, or so? And why I can never see the
content of emails from one person at a company
(name.surname@xxxxxxxxxxxxxxxx) but can always see that from
name2.surname2@xxxxxxxxxxxxxxxx?? I have several email addresses that all
end up at the same place, but it doesn't seem to matter which one the blank
messages are sent to (so it's presumably a problem with the default
identity?). It's very bizarre. I've tried some of the proposed fixes
detailed here, but I'm not hugely techie, and don't want to start messing
things about too much, if possible.

"Bruce Hagen" wrote:

I can't say if it is the fix, but as I previously stated, you do not have to
remove SP2 to Reinstall IE6/OE6 if SP2 was on your machine from the factory.

See this to repair or reinstall IE6/OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98 or
newer.

If you are using WinXP/SP2, and it was not already on your computer from the
factory, you will have to remove SP2 first.
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

<russ.rimmerman@xxxxxxxxx> wrote in message
news:1158018898.873208.191220@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Already tried all those. Unfortunately this is a new XP install with a
streamlined SP2 install, so uninstalling SP2 isn't possible (it's not
in add/remove and the $NTServicePackUninstall dir doesn't exist). I
did try reinstalling SP2 and that didn't help. I tried all the other
things below as well. It's exactly what's happening in KB312351, if I
change the "Read" to text only. If I switch Read back to html, it
doesn't show attachments but wont show the text. I wish there was a
way to reinstall OE6 even though i'm on a streamlined SP2 XP.

Bruce Hagen wrote:
Anything here relevant? (I know you tried some things mentioned).

1:

OLEXP: Outlook Express Stops Responding and Your Pointer Appears as an
Hourglass:
http://support.microsoft.com/kb/259927

2:

Outlook Express message appears blank and has an ATT000XX.txt or an
ATT000XX.htm attachment:
http://support.microsoft.com/?kbid=312351

And from:
http://pages.prodigy.net/michael_santovec/decode.htm

Besides the problem described in this article with temporary files,
Outlook
Express may have a blank message if Internet Explorer is set at View,
Encoding to Auto-Select. If so, disable the Auto-Select in Internet
Explorer
and choose instead Western European (ISO). If your program has an option
to
read HTML messages in Plain Text, the HTML version of the message may
appear
as an ATT0001.HTM attachment (the number may vary).

3:

Go to: Start>Run>Type in, or copy & paste: regsvr32 inetcomm.dll -
Press:
Enter. {Note the space after 32}.

If the problem reoccurs, download CWShredder and run it after doing the
fix
again.
http://www.intermute.com/products/cwshredder.html

Two other possibilities. In OE: Tools | Options | Read | Fonts. Choose:
Western European (ISO).

If still no joy, See this to repair or reinstall IE6/OE6:
http://support.microsoft.com/?kbid=318378

Although written for WinXP, it works for all Windows operating systems 98
or
newer.

If you are using WinXP/SP2, and it was not already on your computer from
the
factory, you will have to remove SP2 first.

How to remove SP2:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;875350

Finally, your machine may be infected.

Courtesy of Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Security, Shell/User)

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis
v1.99.1(http://aumha.net/downloads/hijackthis.zip) is the preferred tool
to
use.
It will help you to both identify and remove any hijackware/spyware.

**Post your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**
--
Bruce Hagen
MS-MVP Outlook Express
~IB-CA~

<russ.rimmerman@xxxxxxxxx> wrote in message
news:1157941791.709570.320110@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I just got a new laptop and have been using OE6 forever.

My new PC has a problem with OE6. It downloads all headers OK but when
I try to view any emails, they're always blank, and have attachments
like ATTXXXXXX.htm and ATXXXXXX.txt. I tried a regsvr32 inetcomm.dll
and that didn't help. I tried deleting my temporary internet files in
IE, and that didn't help. I have view/encoding set to Western European
(ISO). I have "Read all messages in plain text" not checked in OE6. I
checked for and removed any spyware I had. I even uninstalled my
antivirus software temporarily. I also followed
http://support.microsoft.com/?kbid=312351. If I double click an e-mail
to open it, and hold the mouse over where the text should show, I just
get a pointer/hourglass combo. If I try to send an e-mail, I can't
click in the body text area to type anything.

If I log out of my PC and log back in as "Administrator" it works fine.
I AM, however a local administrator on my PC (and a domain admin for
that matter).

Nothing is working. Is there anything else I can try to resolve this?




.

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